3. OmniTraq - Omni-channel Business Intelligence
3
Sales &
Marketing
Competitive
Intelligence
Workforce &
Compliance
Evaluation
VoC & Product
Feedback
Internal Execution
Comprehensive
Intelligence
Analytics
Media Monitoring
Call Center Solutions
CoreTraq
TV & Radio
YouTube &
Web Video
Podcasts &
Other Media
Social Media &
Web Text
External Data
Sources
Sales &
Customer
Service Calls
Company
Meetings &
Events
Conference
Calls &
Videos
Intranet
& Text
Documents
Internal Data
Sources
Actionable Insights
Local B2B lead generation
Develop competitive
engagement strategies
Omni-channel Voice-of-the-
Customer discovery
Brand sentiment discovery
Ensure regulatory &
compliance adherence
Evaluate & manage
performance of call centers
Turn internal documents,
calls, meetings & events into
searchable metadata
Customize vocabularies 10-
100X Faster, Better, Cheaper
4. Custom Vocabularies
• Accurate B2B Speech Systems need to understand,
• Product and Brand names
• Industry and Company specific Business Terms
• Mass customized vocabularies (Unique to each customer)
• Speech based Semantics ( Speech + Text Analytics)
• Language Model (LM) based Systems
• Legacy Phonetic Vocabularies < 1000 words
• Language Models can contain tens of millions of sentences
• Yet LM based systems can save $ millions when building Custom Vocabularies !
4
5. Yactraq’s Core Technology
5
CoreTraq Platform
Self-learning capability allows for perpetual and inexpensive
enhancements to the platform
Speech
Recognizer
Text Transcripts
Machine Learning
(Offline)
Provides ongoing
improvements to
Speech Recognizer
NLU*
Topic
Engine
*Natural Language
Understanding
Audio & Video Inputs
• Phone Calls
• Radio
• TV
• Web Videos
• Podcasts
• More
Output Metadata
• Keywords
• Topics
• Time-tagging
• Sentiment
• Word confidence
Audio & video is not yet
natively understood by
computers, which work
with character data.
CoreTraq is Yactraq’s
unique speech based
semantic platform that
accurately converts audio
& video into character
data.
6. 6
Example Video - Wells Fargo Becomes The Most Valuable Bank In The World:
Bottom Line | CNBC
7. 7
Wells Fargo Becomes The Most Valuable Bank In The World: Bottom Line | CNBC
https://www.youtube.com/watch?v=J4OMX1Gq5yk
Generic vocabulary fails to classify video
8. Wells Fargo Becomes The Most Valuable Bank In The World: Bottom Line | CNBC
https://www.youtube.com/watch?v=J4OMX1Gq5yk
8
Financial Services vocabulary offers dramatic improvement – 8.52 score is among
the highest confidence numbers in Yactraq Speech2Topics
10. Complex Language Modeling
• Web Crawler based Linguistic Data
• General language awareness
• Generic vertical vocabularies
• Financial, Retail, Healthcare etc
• “Is A similar to B?” type questions
• General call/audio classification
• Class Based Language Models
• Limited linguistic data (Phone call transcripts)
• “What specifically?” type questions
• Why 5 calls and not 1 to resolve this?
10
11. IP Strategy
• Patent pending Speech2Topics Technology
• IP for Defense partnership with
• High degree of Freedom-To-Operate
• Access to Intellectual Ventures’ patent portfolio of over 40,000 patents
11
12. Dynamic Language Models
• Configuration API
• Continuous Configuration Feed
• Target Topics and Entities
• Automated Vocabulary Updates
12
13. Versatile Speech Recognition
• Machine learning based information compression
• Higher accuracy
• Embedded systems
• LVCSR – Well suited to small footprint speech recognizers
• Deep Neural Networks – For acoustically challenging data
• Accents
• Languages
13
14. Hospitals Wary of Hackers Seek Insurance from AIG
https://www.youtube.com/watch?v=Dm2O8XyEmo0
14
General vocabulary shows a high level understanding of topics
15. Hospitals Wary of Hackers Seek Insurance from AIG
https://www.youtube.com/watch?v=Dm2O8XyEmo0
15
Financial Services vocabulary has sharper understanding and picks up specific
reference to Blue Cross
