A results-oriented approach to deterring workplace violence in your company, and why the standard "cookie-cutter" approach does nothing to protect neither your people or your company and it's reputation from the operative word in what the workplace violence plan is supposed to protect you from... "violence!"

1. Empowering
Your Employees
to Deter
Workplace Violence
________________________________________________
A Solution-Based Approach
For The Concerned Manager
Jeffrey M. Miller, SPS
Director
Warrior Concepts Int’l, Inc.
WCI Consulting
US Phone: +1-570- 884-1119
Email: info@warrior-concepts-online.com
Empowering Employees to Deter Workplace Violence
Protecting Your Company's
Reputation, People, & Peace-of-Mind!

2. Empowering Employees to Deter Workplace Violence
A Solution-Based Approach for Concerned Managers
By
Jeffrey M. Miller SPS, DTI
Copyright 2009 WCI and Jeffrey M. Miller
All Rights Reserved
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Empowering Employees to Deter Workplace Violence
Jeffrey M. Miller SPS, DTI US Phone: +1-570-884-1119
WCI Consulting www.attackproofmycompany.com

3. “When Prevention Is NOT Enough!”
In the realm of human resources, no other issue poses as much of a threat to the life of
your company, not to mention the safety of your employees, as that of workplace
violence. In the past several years, one of the primary focuses of conscientious HR
managers and CEOs has been toward finding and creating training programs and
procedures that will minimize the impact of this threat to both the company and its
lifeblood - the employees working for it.
However, contrary to the popular trend among human resource managers and the
companies they represent to lean towards programs that focus solely on interpersonal
communications and stress-management, your focus should be on expanding your
employee training to include programs that teach your people what to do when these
passive tactics fail. Ask any expert who knows how to effectively handle danger in its
most raw form and they will all tell you...
...only those capable of handling the worst of situations can easily handle lesser
problems effectively.
I know how that sounds. It can certainly be argued that non-aggressive people can be
taught negotiation, and other such skills in handling and diffusing a potentially violent
situation. And...
...I would agree. If...
...we weren't talking about the concern for the potential on the part of one of the
participants, for violence.
Empowering Employees to Deter Workplace Violence Page 1
Jeffrey M. Miller SPS, DTI US Phone: +1-570-884-1119
WCI Consulting www.attackproofmycompany.com

4. As illogical as this sounds, the fear, or ignorance, of the potential for violence can
actually cause a situation to escalate faster towards that end.
Do you understand the implication of that statement?
It's so important that I'll say it again...
"The fear, or ignorance, of the potential for violence can actually
cause a situation to escalate faster towards that end."
Earlier, when I implied that "non-aggressive people" may actually cause a violent
reaction, I was not saying that you should be training your people to be violent, in order
to counter violence. In fact, I wasn't talking about the predisposition towards violence at
all.
What I was talking about was aggressiveness in its positive state, as in the willingness
to take on challenges and risk. The fact is that our modern society, with its
politically-correct sensitivities, has produced a significant number of people who think
they can reason and "nice" their way through any situation or hardship. These people
have never had to deal with really scary situations - like an attacker throwing raw,
unadulterated hatred and violence in your direction. So, by the time they realize that
they can't reason with an employee with say a passive-aggressive personality disorder,
or a hostile customer, it will be too late.
Not to mention the fact that the target of the violence will be totally unprepared at that
point because they have never learned how to effectively handle violence. And THAT is
the point. Your employees don't have to be violent people to know how to
effectively deal with violence.
Empowering Employees to Deter Workplace Violence Page 2
Jeffrey M. Miller SPS, DTI US Phone: +1-570-884-1119
WCI Consulting www.attackproofmycompany.com

5. So, unless part of the prerequisites for employment into any position in your company
includes requiring that people are already trained in karate or some other form of
self-defense, the likelihood is that the majority of your employee base - yourself
included - will find themselves on the "victim" section of the post-incident and police
reports.
NOT where anyone wants to be!
By now, my focus and logic should be clear.
Make sure that your workplace violence plan is empowering your employees to do
more than talk. Believe it or not, the primary reason that businesses, schools, and
other such buildings are the favored targets for the weak but violent person, is that...
...the attacker will not meet with resistance before doing what they set out to do.
The fact that employees in these businesses cannot carry weapons makes them the
perfect targets for those who choose to use them. Think about it. When do these
attackers kill themselves?
Right!
When the cops - the guys with the guns - show up.
Looking at this logic from another perspective, how often do you hear of police officers
attacking each other?
Right!
Empowering Employees to Deter Workplace Violence Page 3
Jeffrey M. Miller SPS, DTI US Phone: +1-570-884-1119
WCI Consulting www.attackproofmycompany.com

6. Never!
And why is that?
Right, again!
They are all either armed or capable of stopping the violence long before it has a
chance to escalate.
You certainly don't have to arm your employees, and I'm not suggesting that you
should. However, adding training to your workplace violence program that, at the very
minimum, teaches your employees how to avoid, evade, and escape from an
aggressor who is attacking them with anything from punches and kicks, to guns and
knives is not only a good idea, but doing so will likely decrease or eliminate your liability
in a post-attack aftermath, as-well-as providing other benefits.
Even training to survive a terrorist attack is not outside the scope of the well-crafted
workplace violence plan. The attack on the World Trade Center and the Pentagon on
September 11th, 2001 is a prime example of a situation that, to many, "doesn't happen
here."
And, you know what?
Watching the responses of literally hundreds of people who panicked and chose to
jump from windows, run up to the rooftop of a burning building, or simply acquiesce and
make "good-bye" phone calls to loved-ones a full half hour or so before the end, to me,
was one of the most horrific sights I have ever witnessed.
And all because they had no idea what to do.
Empowering Employees to Deter Workplace Violence Page 4
Jeffrey M. Miller SPS, DTI US Phone: +1-570-884-1119
WCI Consulting www.attackproofmycompany.com

7. “When Prevention Is NOT Enough!”
In the realm of human resources, no other issue poses as much of a threat to the life of
your company, not to mention the safety of your employees, as that of workplace
violence. In the past several years, one of the primary focuses of conscientious HR
managers and CEOs has been toward finding and creating training programs and
procedures that will minimize the impact of this threat to both the company and its
lifeblood - the employees working for it.
However, contrary to the popular trend among human resource managers and the
companies they represent to lean towards programs that focus solely on interpersonal
communications and stress-management, your focus should be on expanding your
employee training to include programs that teach your people what to do when these
passive tactics fail. Ask any expert who knows how to effectively handle danger in its
most raw form and they will all tell you...
...only those capable of handling the worst of situations can easily handle lesser
problems effectively.
I know how that sounds. It can certainly be argued that non-aggressive people can be
taught negotiation, and other such skills in handling and diffusing a potentially violent
situation. And...
...I would agree. If...
...we weren't talking about the concern for the potential on the part of one of the
participants, for violence.
Empowering Employees to Deter Workplace Violence Page 1
Jeffrey M. Miller SPS, DTI US Phone: +1-570-884-1119
WCI Consulting www.attackproofmycompany.com

8. About The Author
Jeffrey M. Miller is the founder and director of Warrior
Concepts International, Inc. Jeff brings over 30 years of
knowledge and, more importantly - experience - in
providing real-world self-protection and personal safety
training to individuals, companies, and organizations
world-wide.
Mr. Miller is a former federal police officer, private investigator and bodyguard.
His background includes undercover drug and black market suppression, personal
protection, and physical security activities. He has taught literally thousands of
clients how to protect themselves against, and survive violent attacks for over 20
years.
Jeff says, “If you’re serious about learning how to defend against violence in the
workplace and survive a catastrophic workplace violence attack, then I can teach
you what you need to know to protect yourself against any attacker - guaranteed!
He may be also be reached to discuss speaking engagements, client inquiries, and
your company’s needs through his international office in the US at: +1-570-
884-1119. He can also be reached by email at:
jmmiller@warrior-concepts-online.com
Warrior Concepts Int’l, Inc.
WCI Consulting
Self Protection & Personal Safety
Consulting & Training Programs
“When Prevention Is NOT Enough!”
Empowering Employees to Deter Workplace Violence Page 6
Jeffrey M. Miller SPS, DTI US Phone: +1-570-884-1119
WCI Consulting www.attackproofmycompany.com