2. Objectives
• By the end of this session you will
be able to:
• Learn about United Arab Emirates
• List the 3 country rules
• Identify VOHO leaders
• Explain 3 VOHO policies and
procedures
5. United Arab Emirates
• The United Arab Emirates ,
often referred to as the
U.A.E, is a federation of
seven emirates on the
eastern side of the Arabian
peninsula, at the entrance
to the Persian Gulf.
Politics
• The capitol Emirate, Abu
Dhabi, covers about 70% of
the nation's land. Each
Emirate has its own Sheikh.
• The Sheikh of Abu Dhabi is
always elected President
while the king of Dubai is
always elected Prime
Minister.
• National Day: December 2
6. United Arab Emirates
Climate
• The country is
extraordinarily dry, getting
only a few days of rain a
year. The weather from
late October through mid-
March is quite pleasant,
with high temperatures
ranging from around 27 °C
to lows around 15°C. It is
almost always sunny.
People
• The population is
incredibly diverse. Only
some 20% of the
population of the
Emirates are 'real'
Emiratis; Most the rest
come from different
countries.
7. United Arab Emirates
Public Transport
• Dubai has an extensive
Metro, monorail and tram
networks, and has invested
heavily in the local bus
network in recent years.
You can buy a prepared
card and use at cheap rates
starting at 2 dirhams. Taxis
minimum fare is 12
dirhams and can be paid in
cash or card.
Currency
• $ 1 = 3.67 Dirhams (AED)
• UAE Exchange
• Al Ansari Exchange
• Lulu International Exchange
LLC
• Sharaf Exchange LLC
8. United Arab Emirates
Costs
• Basic commodities used to
be cheaper than in most
western countries,
although prices are
increasing. Hotels rates can
be costly. Food can start at
$1.4 (4 AED) for cheap
curry bit most meals are 10
AED to 20 ($2.5-$5)
Shopping
• One of the things the UAE
is most famous for is
shopping. To find real
bargains, visit the outlet
mall/village or wait for the
SALE time.
9. United Arab Emirates
Respect
• Emiratis are welcoming
people extremely civil and
friendly. The UAE is more
conservative than most
Western societies, though
not as much as some of
its neighbors. Although
women are not legally
required to wear the
hijab, revealing fashions
should be avoided.
11. Country Rules
• DO ask permission from people before you
take their photographs. Equally avoid sensitive
sites or pictures which include members of the
police or armed force
• DO make sure that you drink plenty of water.
Your body needs more than fruit juices,
carbonated drinks, tea and coffee
• Be aware of the fact that visitors are expected
to conform to the local customs and be
modest in their dress.
• DO be prepared to bargain with shopkeepers –
particularly in souk.
• Visitors should abide with the Islamic laws and
rules.
• Women should be dressed modestly.
• Men should not go out shirtless.
• Possession or consumption of Alcohol &
Narcotics is illegal.
• Public showing of affection is not allowed.
12. Country Rules
Alcohol
• It is strictly prohibited to possess any type of
alcohol for both female and male as students
are not allowed to have license for it.
Drugs
• Any student found in possession or consuming
or selling drugs will be subject to expelling
from VOHO.
• Some common painkillers are considered
illegal narcotics in the UAE. Don't bring any
with you unless you carry a copy of your
prescription
• As per the Drugs Laws in UAE anyone found
guilty with the possession of drugs will be
jailed for a period of four years and more
before being deported.
13. Holy Month of
Ramadan
What is Ramadan?
• Ramadan is the ninth
month of the Islamic
calendar. It is a time of
fasting for the Muslim
people. Each day during
this month, Muslims all
over the world abstain
from eating, drinking,
smoking, as well as
participating in anything
that is ill-natured or
excessive; from dawn
until the sunset.
14. Holy
Month of
Ramadan
Why do Muslims fast during Ramadan?
Fasting is intended to educate the Muslim in
spirituality, humility and patience. It is a time to
cleanse the soul, focus attention on God, and put
into practice selflessness.
Ramadan is a time for Muslims to fast for the sake
of God and to put forward more prayer than is
customary
They start their fast with a special meal called
“Sohour” at sun rise and they break their fast at
sun set with a special meal known as “Iftar” .
Ramadan every year falls in different months as it
is based on the Lunar Calendar.
15. Holy
Month of
Ramadan
How to behave in Ramadan?
Do not eat or drink or smoke in public or in the
presence of Muslim classmates during fasting
times.
Ladies are requested to wear modest dressing,
please avoid tight and revealing dresses.
Avoid loud music and other entertainments
which can disturb your neighbors in your
apartments.
Avoid strong perfumes and deodorants.
We request all of you to cooperate with your
classmates and make it a memorable occasion
for them.
17. History
• Ecole Hôtelière de Lausanne
• EHL Founded as the first
hotel school in 1893 by
Jacques Tschumi.
•
• A network of 25'000 alumni
around the world.
19. Student Benefit
• Professional skills
focused education –
students get ready to
enter the industry faster
• Internships are part of
the curriculum
• Swiss quality & rigor in
the education
20. • My Path at VOHO VET
by EHL program
A Certificate can be
completed in 6 months
while the Professional
Diploma can be achieved
in 18 months on
completion of the three
certificate levels.
21. VOHO offers courses of 4
distinct streams:
• Kitchen
• Service
• Rooms
• Administrative Support
23. Graduation Ceremony
• A gathering is held at the end of course
• Speech from General Manager
• Speech for member of faculty
• Speech from students
• Certificates
• Group Photo
• Cocktail dinner/party
25. Enjoy Learning
• Enjoy Learning is a promise
of going beyond the
ordinary and the obvious.
• It is about little details and
show we care.
• It is about fun learning in a
diverse community.
• It is about the confidence
and unique perspectives.
• Our aim is to reflect these
values in everyone of our
students , employees and
our industry partners.
26. VOHO Story
• The idea of VOHO started after Dubai won the title
to host the world-famous mega event, Expo2020.
• In 2019, the number of rooms have increased to
approximately 120,000 . Dubai however is
expecting to add another 10,000 rooms to
accommodate guests from around the world
especially for Expo2020.
• The owners of VOHO had a vision to contribute to
this growth by providing the market with skilful &
knowledgeable employees who will be an asset to
the hospitality industry.
28. Samer Al Haira is a well-seasoned
executive with strong international
network, as well as deep operational and
financial experience. Over his long
successful career, he has helped both public
and private entities establish and over-
achieve their objectives. A creative thinker,
operationally focused, with strong
negotiation and deal making skills, Mr. Al
Haira has an entrepreneurial spirit and
successful track record that spans the
globe. A rare practical visionary that
enables success in diverse businesses and
environments.
29. Naden Patrick Coodien has a dynamic
personality and have been successfully
building his business model in the Middle East
over the last 20 years. Originally from the
beautiful island of Mauritius, he proudly holds
a French & Swiss citizenship. He holds a
diploma in Hotel & Hospitality Management
from Swiss hotel school and has worked hard
to make an established name in the hospitality
investment sector. His charismatic leadership
qualities, along with his affluent networking
capabilities in the market has led to the
successful growth of his many business
ventures in the Middle East and the global
marketplace.
30. Vision
To be the most preferred
Luxury vocational institute
for future thought leaders.
31. Mission
To provide a life changing ,
cutting edge vocational
experience, empowering
individuals instilling skills,
knowledge, attitude and
character necessary for the
Hospitality industry.
33. Corporate
Responsibility
• At VOHO, we meet our
business objectives in an
economically, environmentally
and socially responsible
manner.
• We are committed to
investing in the communities
in which we operate through
initiatives that are socially
and environmentally
responsible and sustainable.
37. Hytham Anwar In Charge I IT
Sam Khan Director/ Business Development
Monika Balcer Manager I Administration &
Training
Bruno Cerdan Director I Culinary
Sultan Baddar Director I HR & Student AffairsKyriakos Kofinas / COO
VOHO Team
38. VOHO Team
Irshad Parambil
Manager I Finance
Jean-Marie Delort
Manager I Rooms Lecturer
Armoogum Gaetan
Manager I Rooms Lecturer
Mootosamy Pareatumbee
Manager I Culinary Lecturer
Madan Priyasamy
Manager I F&B lecturer
39. About VOHO Team
VOHO Increase our technical knowledge
VOHO Train and Develop
VOHO Keep us updated
VOHO Encourage us to make decisions
VOHO Teach us how to plan
VOHO Encourage to practice our values
VOHO Motivate
VOHO Make sure what we do, is correct
VOHO lead
40. Business Ethics & Code of Conduct
VOHO is committed to:
• Maintaining the highest possible ethical
standards in all its business activities.
• Behaving with honesty, integrity and in
compliance with all applicable legal and
regulatory requirements.
(In short, business ethics is relevant both to the
conduct of individuals and to the conduct of the
Institution as a whole)
41. Student Wellbeing
• Our policy is Zero
tolerance towards
harassment, sexual
violence and hate crimes.
• Provide avenues for you
to raise concerns and get
feedback
• The HR and Student
Affairs will provide
guidance, support, advice
and counselling.
42. Internet & e-mails
Avoid:
•Sending defamatory, threatening or obscene
messages
•Sending racial or sexual harassment
messages
•Downloading, retrieving or sending sexually
explicit, racist, discriminatory or illegal
material
•Hacking computers
•Gaining access to other students' passwords
•Connecting to websites of political interests
43. Unsatisfactory Student Performance Procedure
Unsatisfactory
attendance, work,
progress, attitude of
the student
Disciplinary
Committee meeting
If no satisfactory
explanation given =
first written warning
Continued poor
attendance, work,
progress of the
student
Outcome
Second Formal
Warning
Student has 24 hrs. to
plea
Continued poor
performance, work,
attitude of student
Outcome
Final formal warning
Student has 24 hrs. to
plea
Continued poor
performance, work,
attitude of student
Disciplinary
Committee meeting.
DC decision final
Outcome
Student is not
excluded from the
University
44. Name Badge
All students will be given a Name Tag
Your Name Tag must be worn at left side heart
level at all times in a clear unobstructed view
when you are in the Hotel.
The Name Tag must be in a good condition,
logo must clear and not scratched.
If you break or misplace it, you must report to
the HR and get a replacement for …..
45. Attendance &
Punctuality
It is essential to be on time for all
classes.
On time means: 5 minutes before the
class starts
Ensure books & tools are present with
you for the class.
Any changes to classes timings &
locations will be announced on the
Student bulletin boards
46. Public Leave & Days
off
Friday & Saturday will be days off for the
Institute
Public holidays will be taken as announced by the
government of UAE as follows:
• Two days - Eid EI-Fitr.
• Three days - Eid Al-Adha.
• National Day.
• One day - New year eve (Georgian).
• One day - Hijri year.
• One day – Isra’ & Mi’raj.
• One Day – Prophet Mohammed Birthday
47. Sick Leave
A sick leave certificate must be presented from
a doctor on the 1st day back to the institute
after sick leave
Be
In case you can not come to class, notify your
classmates and student affairs supervisor with
a minimum of 2 hours before the start of your
day at the institute.
Case
During the day of study inform your teacher
and student affaris before you leave to visit
Doctor.
Inform
48. Medical Coverage
Please use your private
insurance medical card handed
to you by the student affairs
department
Emirates ID will be required
when you visit hospitals and
medical centers.
50. Accommodation
Tips
Noise
•Students requested to maintain an orderly, quiet
and convenient environment.
Security
•Students accommodation buildings have full time
security guards, they patrol the area and record
visitors to the building. Students should respect
any request that security makes.
•A logbook entry will be made for any key or tool
that is taken from security.
51. Accommodation
Tips
Outside Visitors
•Visiting hours is between 8:00 am to 12:00
midnight.
•A logbook for visitors will be made and visitors
will be asked to leave their ID cards at the
reception desk.
•We advise that Both male & female visitors could
patronize the lobby area at the entrance next to
security office.
52. Accommodation
Tips
Cleanliness
•Keep your room tidy and clean your bathroom
and kitchen.
•Only the public areas will be cleaned by the
housing team
•Empty the rubbish daily into the Garbage chute.
•Do not drop cigarette butts on the stairs, corridors
or outside.
•Do not hang any wearing apparel or plants
outside windows or in public areas.
•Switch off all lights and air-conditioners when
leaving your rooms.
53. Accommodation Tips
Non-Smoking
• Corridors, elevators, stairwell, reception area, swimming pool area are non-smoking
areas.
Maintenance Request
• Ask Housing team to fix or replace aby damaged item.
Damage
• There should be no stickers or writing of names on furniture, walls or doors. Any such
items should be removable without causing damage to the furniture.
• It is not allowed to change the color of the paint in the flat unless written approval from
HR and GM
54. Lockers
Keys available in HR
Keep your lockers clean
Avoid keeping shoes/socks inside locker
Avoid keeping valuables inside locker
Do not lose your locker keys
VOHO reserves the right to search lockers if
suspicious of any discrepancies and to ensure
standards are being followed.
55. Lost and found
• Any lost and found items must be handed to
the Reception or HR.
56. Employee Complaints
• Problems can be solved directly by HOD
• If you are unable to solve the problem use the
Employee complaint form and send to HR
• You will receive an answer within 3 working
days.
57. Employee Visa
• Student visa is valid for 24 months; renewable
• Visa takes 15- 20 days
• Fees include:
- visa processing
- medical fees
- medical insurance
- Emirates ID card
• Renewal of visa takes 15-20
- renewal fees
- medical fees
- Emirates ID
- medical insurance
