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ITIL 2011 jay-cee
1. IT Academy
a division of IT SA Computer Services & Solutions (Pty) Ltd.
hereby certifies that
Jay-Cee Rademeyer
has successfully completed the course in
ITIL® 2011 Edition Foundation
Consisting of:
ITIL® and the Service Lifecycle
Service Strategy Fundamentals
Service Strategy Processes
Service Design Fundamentals
Service Design Processes
Service Transition Processes and Policies
Introduction to Service Operation
Service Operation Processes
Continual Service Improvement
6th
April 2016