2. Steps for solving problem in
computer
1. Defining the problem
In this step, the programmer need to understand the
problem before starting work on its solution.
For example:
Problem 1: A person is unhappy with a product or
service he/she has purchased from a company.
3. 2. Analyzing the problem
In this stage, the programmer investigate the
problem and gather as many information as possible
to find a solution.
To analyze the problem 1, the following are points
are to be kept in mind and some information is to be
gathered.
Know the outcome you want.
Prepare for the discussion.
Find out what the organization’s complaint process is and
follow it.
4. 3. Planning the solution
It refers to dividing the solution into steps and
arranging them into proper order that will solve the
problem.
To plan the solution of Problem 1, the following
planning is required:
Talk to the right person.
Focus on talking about the problem with the product or
service rather then taking issues with a person.
Explain the problem in detail and provide any evidence
you may have.
Listen to their response.
5. 4. Candid solution of a problem
All the possible solution of a problem that produce
correct result are known as candid solution.
For example, following solutions can be
considered to resolve the problem 1: The
customer can
1. lodge the complaint personally visiting the company.
2. Use the courier services to send the product back.
3. Use company’s website to file the complaint.
6. 5. Select the best solution
After finding the candid solutions, only
one solution can be selected. The final
solution should be selected on the basis
of following criteria.
Speed
Cost
Complexity