Key Principles and Approaches to Populaiton Health mManagement - HAS Session 21
HC3 Jan 08 Overview 11-7
1. HC3
Oct 2007 1
WELCOME TO THE
Collaborative Chair Maggie DeSantis
Executive Director Jametta Lilly
2. HC3
Oct 2007 2
The DWDD Mission
To promote the economic self-
sufficiency of Detroit residents and to
provide qualified workers to local
employers through the delivery of cost-
effective, high quality employment,
training, and education services in
partnership with businesses,
community-based organizations and
educational institutions.
3. HC3
Oct 2007 3
Healthcare Career Center Mission
To exceed customer expectations in
the delivery of healthcare career
education and placement.
4. HC3
Oct 2007 4
Targets Key Industry
• Healthcare identified by
US Department
of Labor and Michigan
Works Agency
as a high growth
industry (anticipated
local growth 17.4%)
• Of US Department of
Labor Bureau of Labor
Statistics fastest
growing occupations,
50% of them are in
healthcare
5. HC3
Oct 2007 5
Growth in Demand through 2012*
• Staff Nurse
16% or 14,040 jobs
• Physical Therapist
80% or 463 jobs
• Radiology
Technologist
69% or 519 jobs
6. HC3
Oct 2007 6
Growth in Demand through 2012*
(continued)
• Medical Technologist
54% or 672 jobs
• Respiratory Therapist
64% or 446 jobs
• Pharmacist
74% or 536 jobs
*Note: Though the positions listed are not in the initial HC3
curriculum, these jobs represent the overall industry need,
and the need for a well-developed pipeline, which HC3
provides.
7. HC3
Oct 2007 7
Capitalizes on Current Program –
One Stop Career System
• Accessible /
convenient to
customers
• Offers variety of
employability
resources
• Conducts vocational
assessments
• Universal, seamless,
holistic and
customer-driven
services
8. HC3
Oct 2007 8
Targets Regional Expertise –
Coalition Members
Workforce Development Specialists
– Partnership for Economic
Independence
Educational / Training institution –
Oakland University
Healthcare System – Detroit Medical
Center
Community Development
Organization Warren Conner
Development Coalition
HC3 Executive Director
Jametta Lilly
9. HC3
Oct 2007 9
Warren Conner Development
Coalition
• Parent corporation to:
– Rebuilding Communities, Inc.
– Eastside LAND, Inc.
– Youth on the Edge of Greatness,
Inc.
– Partnership for Economic
Independence, Inc. (PEI)
• Created PEI as workforce
development agency (1993)
10. HC3
Oct 2007 10
Warren Conner Development
Coalition
• Established in 1984 to act as
catalyst to improve quality of life in
Detroit
• Governed by residential, business
and institutional sector leaders
• Sponsor of variety of local initiatives
focused on workforce and youth
development, commercial
revitalization and neighborhood /
resident capacity building
11. HC3
Oct 2007 11
Partnership for Economic
Independence, Inc.
1. Comprehensive,
accomplished grassroots
workforce and economic
development agency
2. Servicing Eastside
residents and businesses
for nearly 15 years
12. HC3
Oct 2007 12
Partnership for Economic
Independence, Inc.
1. Experience working with
hard-to-serve populations
and Sector Initiatives
2. Worked with over 1500
residents – overall
placement 74%,
customized training grads
100%
3. Training programs licensed
by DLEG
13. HC3
Oct 2007 13
Detroit Medical Center
• Comprehensive,
integrated medical
system:
– 87,000 admissions
annually
– 900,000 outpatient
visits annually
More than 2,000
licensed beds,
2,600 physicians,
12,000
employees
14. HC3
Oct 2007 14
Detroit Medical Center
• Leading regional healthcare system
• Academic affiliations and teaching institution
• Largest non-governmental employer in City of
Detroit
• State’s largest provider of uncompensated care
15. HC3
Oct 2007 15
Oakland University
• Nationally recognized
comprehensive public
university offering high
quality, personal
education
• Offerings include
certificate and degree
programs along
healthcare career path
continuum
16. HC3
Oct 2007 16
Oakland University
• All academic programs
accredited by NCACS
• School of Nursing:
– annual enrollment of 700
students
– 90% retention rate
– placement rate within 6
months of graduation of
over 90%
17. HC3
Oct 2007 17
Process Overview
• Customer eligibility
assessed by One Stop as
to aptitude / interest in
healthcare career
• Referral to Healthcare
Career Center
• Workforce Development /
Academic Advisors
conduct Healthcare
Career Center intake
interview
18. HC3
Oct 2007 18
Process Overview
• Career Coach and
Customer develop
Individualized
Employment / Self-
Sufficiency Plan
• Barriers to training
and employment
addressed
19. HC3
Oct 2007 19
Process Overview (continued)
• Customer completes
Healthcare Success course
• Customer begins selected
coursework
• Ongoing coaching sessions
• Customer experiences
ongoing exposure to
healthcare environment
through clinical rotations /
internships, employer class
presentations
20. HC3
Oct 2007 20
Process Overview
• Coursework and Center
staff continually
emphasize key
employability skills
(customer service,
dependability,
teamwork)
• Referrals to work /
study programs or
employment
opportunities
27. HC3
Oct 2007 27
Ensuring Success
• Healthcare
Success course
further assesses
readiness for
coursework
• Ongoing
progress reviews
and coaching
sessions
28. HC3
Ensuring Success
• Cross-functional staff
team approach
(workforce
development,
university, employer)
• Continual
enhancement of
center performance
through collaboration
with DWDD
Oct 2007 28
29. HC3
Oct 2007 29
Initial Job Training Programs
• Nursing Assistant
• Patient Care
Associate
• Medical Assistant
• Practical Nurse
31. HC3
Oct 2007 31
Initial Operation
• Client service:
1. 300 customers enrolled in first year
2. 270 minimum complete training activities
3. Assist minimum of 207 to obtain certification in
healthcare industry
• Systematic client tracking (Kid Smart TBD)
• Center leadership – Executive Director manages
day-to-day
• Oversight by Management Committee - led by
WCDC
• Centrally located 18,000 square foot physical
plant at 455 W. Fort St.
32. HC3
Funding Sources
Via DWDD Current:
– WIA – Adult
– WIA – Dislocated
Worker
• Center staff and
management
committee to
investigate and
pursue other funding
sources and
programmatic needs
Oct 2007 32
33. HC3
Metrics and
Performance
Measures
• Transparent outcome
philosophy
• Primary measures of
success are employment
and employment retention
• Focus on continuous
improvement
• Implement performance
payment reportingOct 2007 33
34. HC3
Direct Involvement of
Healthcare Sector Employers
• Brings “to the table”
the employers who
are the secondary
customers of
process
• Ensures focus on
strong graduates
with key
employability
qualities
Oct 2007 34
35. HC3
Direct Involvement of
Healthcare Sector Employers
• Keeps Center
advised on new
trends and
workforce
demands
• Facilitates tapping
employer
resources for
continual refining
of curriculum and
clinical experience
Oct 2007 35
39. HC3
Oct 2007 39
Preliminary Data
33
4
20
15
0
5
10
15
20
25
30
35
Distributions of Referrals to HC3
by DWDD One Stop Locations
(Year to Date)
455 W. Fort St. 33
9301 Michigan Ave. 4
5555 Conner 20
707 W. Milw aukee 15
Number of Refferals
Distribution of Referrals to HC3
By DWDD One Stop Location
40. HC3
4
9 9
31
18
1
2
0
0
5
10
15
20
25
30
35
Age Demographics of Partcipants Reffered to HC3
(Year toDate)
Age: 18- 21
Age: 22-25
Age: 26-30
Age: 31-40
Age: 41-50
Age: 51-54
Age: 55-62
Age: >62
Age Demographics of Participants to Referred to
HC3 YTD
42. HC3
Healthcare Career Center
“Success” is the Gateway Course
to All HC3 Courses
100% of Participants are Enrolled in 40
Hours of Success Coursework and
Healthcare Job shadowing
Nov 2007 42
44. HC3
Percentage of HC3 Participants by Marital Status
Year to Date
60%
14%
11%
11%
1% 3%
Single Married Separated (not divorced) Divorced Living w / Partner Widow ed
45. HC3
Percentage of HC3 Participants by
Racial/Ethnic Background
Year to Date
97%
1% 1%
1%
0%
0%
0%
African American Caucasian Latino/ Hispanic Multi Racial Middle Eastern Native American Asian/ Pacific Islander
46. HC3
Dependent Status of HC3 Participants
Year to Date
22%
71%
7%
No Dependents Dependent Children 18 or younger Dependent Relatives (Other)
47. HC3
26
16
72
8
0
8
11
3
0
23
4
10
2 1
0
10
20
30
40
50
60
70
80
Barriers Among HC3 Participants Identitlifed at Intake
Employment 26
Employment Related 16
Skill Development 72
Food 8
Clothing 0
Housing (homeless/transitional hsg) 8
Hsg.Related (utilities, repairs) 11
Child Care 3
Adult Care 0
Occurrences
Barriers Among HC3 Participants Identified at Intake
48. HC3
HC3 Particpant Support Services Referrals
Year to Date
34%
33%
26%
7%
Coaching/ Case Management Career Planning Services HC3 Vocational Training Pending HC3 Training
HCE Participant Support Services Referrals
YTD
49. HC3
49
HC3 Uniting
Employers and
Graduates!
For More Information
Contact
Jametta Lilly
Executive Director
Detroit Healthcare Career Center
455 W. Fort St. 4th Floor
Detroit, MI 48226
313 309-3415
