1. James A. Dyck
Over 20 years of experience inInformationTechnology
 ApplicationDevelopmentandSupport
 Critical Maintenance Scheduling
 CustomerCommunications
 Database Administration
 ProjectManagement
 Software Engineering
SeniorIS&T Support Analyst. July 2003-June 2012. Bechtel National,Inc. RPP-WTP
SeniorIS&T Support Analyst. January 1995-July 2003. Bechtel Hanford, Inc.
Software Engineer. June 1993-December 1994, BoeingComputerServicesRichland, Inc. (BCSR).
Software Developer. April 1991-June 1993, Austin McDaniel Corporation,Kennewick,WA.
Education. 1990 – AA, BusinessDataManagement,BigBendCommunityCollege,MosesLake,WA.
Strengths
 I am able to take direction.
 I am able to think formyself.
 I have a strong,forward approach to problemsolving. Ipersevere. Iam notlikelytogive upon
a problembutsee itthroughto root cause and solution.
 I am creative;Iam rarelyshort of ideas.
 I am opinionated;Ifreelyshare myideasandsuggestions.
 I am subordinate;Iwill anddotake the course of actioneitheragreeduponordirected.
 It is extremelyimportantto see the discussionfrom the customer’s perspective andgain
understandingof the customer’s experience. Acustomer’sperceptionistheir reality. It is
important to understand theirreality.
 I have a demonstrated abilityto communicatetechnology with thecustomer. I have beenthe
Technical Pointof Contact,Analyst,andCustomerPointof Contact formany applicationsand
systems.
 I am able to coordinate customerrequestsandissues. Workingcloselywithcustomer’sneeds
and issuesisaclear wayto steerworkefforttowardvaluable outcome.
Safety is in everything I do. It begins and never ends. The work safety cultureincludingNSQC is well rooted in my
work and personal activities.
“Jim's strengths are organization,planning,analytical,systemanalysis,superior proficiency with automation tools
for effective management of meetings. His communication with users for planningsystemchanges are excellent.
Jim is a great ambassador for IS&T. Jim is a loyal and supportiveemployee.”