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Knowledge transfer - James D. Newman
- 1. Knowledge Transfer: Thinking with the Next Generation James D. Newman Dominion ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 2. KT Committee Make-Up • Male and female, aged 23 to 43 years • Less than one to 21 years experience (Supervisors, Coordinators and Managers) • Working engineering departments include: I&C Design, civil/structural, simulations, as well as reactor internal design and analysis • Other departments represented include: scheduling, project analysis, operational experience, health physics, maintenance planning, operations • Locations include: a nuclear shipyard facility, U.S. and Canadian nuclear power plants, a nuclear medicine laboratory and an engineering firm • Education varies from A.S. to PhD, each holds a degree or is obtaining one • Committee Chair appointed by NA-YGN past president, committee is volunteer ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 3. Background “Knowledge Transfer” is a phrase repeated quite often throughout the nuclear industry. The first challenge our committee had to tackle was figuring out what it meant to us and sharing it with each other before we could even start any research. ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 4. KT Issues “How can I effectively transfer knowledge that is not project-specific?” “I want to learn more from senior personnel not directly related to my current task.” “You are not paid to learn, you are paid to work.” ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 5. Learning 2.0: What is not working for us? – Lacking programs to train “true” replacements – Procedures are developed from experienced personnel, and written to that experience level, creating knowledge gaps upon implementation – Lack of training on Information Management Systems (even for experienced personnel) ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 6. Cultivating KT Benchmarks The same projects were given to each member on the committee to keep everyone heading in the same direction. These projects entail spans of research from investigations right in your own immediate job area to other areas around their associated company. As the data comes In from a given project, the results are being compiled into useable information for trending and for highlighting best practices. ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 7. The Evolution of Next Gen Thinking Lessons Learned Tribal Knowledge Capture Experience Transfer ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 8. Building Legacies: Establishing Gold Standards for KT + Extensive continuing training program + Keyword-searchable document database + Resources available for recruiting, retention, and personnel development + Department sharing meetings + Industry updates through user-groups or society memberships ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 9. KT Survey Results Question: How many months did it take you to get comfortable enough with your job to be doing it on your own, or as a job lead? 9% 15% 0 to 6 15% 6 to 12 12 to 18 18 to 36 36+ Still not comfortable 34% 18% 9% ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 10. KT Survey Results Question: Do You Have a Mentor? 17% 29% Yes, Company Provided Yes, Someone Took Me Under Their Wing Yes, I Latched Onto An Experienced Worker 23% No Mentoring Program Exists In Any Form At My Facility 31% ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 11. KT Survey Results Question: What does your work group do to retain knowledge that could otherwise be lost through past successes and failures? 14% My Department Has A "Lessons Learned" Program Anyone Can Input And Search 14% 49% My Department Has Not Been Keeping Track Of Tacit Or Tribal Knowledge I Think We Have A Program, But I Am Not Informed On How It Works Other 23% ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 12. KT Survey Results Question: What kind of training do you get for yearly support of your job? 100 90 80 77.1 74.3 70 60 50 40 37.1 34.3 31.4 30 22.9 20 11.4 10 0 Department Continuing Training User-Group Meetings Specialized Vendor Training On The Job Training (OJT) Computer Skill Training Any Extra Professional Development ComponentSpecific Training ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 13. KT Survey Results Question: What kind of training would you like to have yearly? 100 90 85.3 80 70 60 55.9 52.9 50 50 47.1 41.2 40 35.3 30 20 10 0 Department Continuing Training User-Group Meetings Specialized Vendor Training On The Job Training (OJT) Computer Skill Training Any Extra Professional Development ComponentSpecific Training ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 14. The Future of Our Business – Living Databases If plant changes have occurred, you wouldn’t have to delete another person’s entry. If you now have a better way of doing something, you could capture the method in some way different than using the procedure process. You can always add to the living database your input on how the job could go better for the next performance. (i.e. location, distractions, tools needed, etc.) Using the “Wiki”-format or other searchable and updateable database can be a solution. ANS Young Professional Congress – November 10, 2007 – Washington, DC
- 15. Data Submissions • • • • • • • • • • Jason Depriest – Exelon Bailey Edwards – Bruce Power Matt Iannacci – Westinghouse Bryan Lowery – Covidien Healthcare James Newman - Dominion Padro Omar – Progress Energy Amir Sadjadpour – Bechtel Power Corp Parind Shah – Exelon Kelly Taylor - Private Greg Thornton – US DOT Maritime Admin ANS Young Professional Congress – November 10, 2007 – Washington, DC