Data Consult conducted a survey during October 2014 in order to evaluate the perception of Lebanese IT professionals towards their Service Providers (ISPs, DSPs and Mobile Operators) and along, evaluated the market for Cloud Services. The survey was sent to 3,459 IT business professionals in all industries: Retail, Hospitality, Banking, Insurance, Media, Education, Services... Details at: http://blog.dcgroup.com

1. Results
Cloud Services Survey - October 2014

2. Survey Results
● Overview
● Service Providers
○ Features
○ End-User Perspective
● Cloud:
○ Global vs Local
○ Opportunities/Threats
○ Market Study

3. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Overview
● Survey distributed by email to 3,459 IT
business professionals.
● Industry range: Hospitality, Banking,
Insurance, Media, Education,
Retail, Service Provider…
● Survey spanned from the 2nd
to the 31st of October, 2014.
● Social Media coverage:
LinkedIn and Twitter
● Prize draw for a
random winner
Cloud Services Survey
Results
#DCSP14

4. Service Providers

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Features you look for in a Service Provider
Network Availability 92%
Connection Speed 86%
Reliable Technical Support 68%
Competitive Pricing 66%
Cloud/Value-Added
Services 55%
Personal Privacy 25%
Innovative Packages 17%
Cloud Services Survey
Results
#DCSP14

6. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Service Providers
Cloud Services Survey
Results
#DCSP14
93%satisfied with current
network coverage
think connection speed
is not outstanding
91%

7. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Service Providers
Cloud Services Survey
Results
#DCSP14
43%find technical support
reliable
regard pricing as
non-competitive
69%

8. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Service Providers
Cloud Services Survey
Results
#DCSP14
85%confirm not enough
effort in creativity
believe value-added/cloud
service are below average
55%

9. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Service Providers
Cloud Services Survey
Results
#DCSP14
27%consider switching to
another provider

10. CLOUD SERVICES

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Cloud Services: Global
Cloud Services Survey
Results
#DCSP14
only14%are definite to go for
global providers for
their cloud services

12. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Cloud Services: Local
Cloud Services Survey
Results
#DCSP14
81%do consider going to their
local Service Provider for
their cloud services

13. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Cloud Services: Opportunities
Backup
as a
Service
Antivirus
as a
Service?
Disaster
Recovery
as a
Service
Security
Information
and Event
Management
as a Service
Video
Conferencing
as a Service
Virtual
Private
Network
as a
Service
Cloud Services Survey
Results
#DCSP14

14. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Cloud Services: Opportunities
16%
13%
12%
11%10%
9%
8%
7%
6%
10%
Back-up 16%
Disaster Recovery 13%
Infrastructure 12%
Video Conferencing 11%
Security Information and
Event Management 10%
Virtual Private Network 9%
Platform 8%
Antivirus 7%
Video Surveillance 6%
Other 10%
Cloud Services Survey
Results
#DCSP14

15. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Cloud Services: Threats
Cloud Services Survey
Results
#DCSP14

16. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Cloud Services: Market Insights
WHY NOT?
75% of answers revolve around:
*Security Issues
*Network Reliability
*Bandwidth Constraints
*High Cost
Cloud Services Survey
Results
#DCSP14
59%NOT currently
subscribed to global
cloud services

17. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Cloud Services: Market Value
They are on
doing
paying
Google
Windows
Amazon
Rackspace
SAP
Oracle
SoftLayer (IBM)
Dropbox
SalesForce
Web Hosting
Email
Servers
Storage
Backup
CRM, ERP
Disaster Recovery
Hosted In-house
Applications
8 Million $
per year
Cloud Services Survey
Results
#DCSP14
41%currently subscribed to cloud
services from global providers

18. © Copyright 2014 DATACONSULT All rights reserved. No part of this presentation in all its property may be used or reproduced in any form without a written permission
Cloud Services: Market Turnaround
If they were offered:
* Guaranteed Local Bandwidth
* Localized Customer Support
* Service Enablement
* Secure Connection
*Data Center in Leb.
Cloud Services Survey
Results
#DCSP14
52%say they would
switch to a local
provider

19. Thank You