business Etiquettes at workplace

2. What Is Business Etiquette?
Business etiquette is a set of
manners that is accepted or
required in a profession. ("Job
Success: Business Etiquette",
n.d.)
(Astrix Technology Group, 2017)

3. Types of Business Etiquette
(McQuerrey, 2018)

4. Communication Etiquette
Verbal Communication
 “Human interaction through the
use of words, or messages in
linguistic form” ("verbal
communication", n.d.).
 Always be respectful
 Avoid slang terms
 Speak clearly and distinctly with a
pleasant tone ("Job Success:
Business Etiquette", n.d.).
Non-Verbal Communication
 “…communication without words”
("What is Nonverbal
Communication?", n.d.).
 Pay close attention to your
posture, facial expressions,
gestures, tone of voice, etc.
 All non-verbal communication can
be misconstrued and taken
opposite of what was meant.
This Photo by Unknown Author is
licensed under CC BY-NC-ND

5. 1st Impression
Appearance
Carry materials that project
quality and professionalism
•Computer bag or briefcase with
pens, notepads, highlighters,
etc. (shows preparedness)
Dress appropriately
•Suit and tie, business casual,
pant suit, etc.
•Show that you took the time
and effort into being
presentable
•Hair and makeup done (not
overbearing)
Confidence
oHave a strong handshake
Keep eye contact
Have good posture while
sitting and standing
Vocabulary
Avoid slang terms
Avoid using metaphors
Speak clearly and precisely

6. Written Etiquette – Email or Letter
Letter
 Follow standard business letter
writing formats (Mr., Mrs., Dr.,
etc.)
 Use formal language
 Have grammatically correct
sentence structure
 Ensure all necessary information in
included before sending.
Email
 Use complete sentences
 Reference all attachments
 Have signature blocks with full
contact information
 Use caution in forwarding material
 NO jokes, political opinions,
personal matters or spam.
This Photo by Unknown Author is licensed under CC
BY-SA

7. Meeting Etiquette
(McQuerrey, 2018).
• Always arrive on time
• Be prepared
• Do not over talk others
• Take turns speaking
• Turn off cellphone
• Do not take calls or respond to text
messages
• Refrain all cell phone use
Always
use
common
courtesy
and good
manners

8. Meal-Time Etiquette
As A Host
 Make reservations
 Arrive early
 Confirm meal/meeting, time, and
location with all guests
As A Guest
 Arrive on time
 If early, wait for the host
 Allow host to dictate plan of how
the meal/meeting will be
conducted
 Do not speak with mouth full
 Be cautious when ordered alcohol

9. Shared Space Etiquette - Office
HAVE RESPECT FOR
SHARED EQUIPMENT
(PRINTERS, COPIERS,
BREAK-ROOM, ETC.)
SPEAK QUIETLY IN
CLOSE QUARTERS
RESPECT CLOSED
DOORS AND OTHERS
ON PHONE CALLS
KEEP OWN SPACE TIDY
AND ODOR-FREE

10. Active
Listening
Etiquette
Give speaker undivided attention
Show interest
Ask questions
Provide meaningful feedback

11. Reasoning Behind Proper Business
Etiquette
The reasoning behind every etiquette
practice is to ensure that the
employees of the company are setting
a positive example for the world.
Unkept, rude, and distracted
employees shine a negative light on
the company and cause others to
believe that the company is run that
way.
Companies that ensure their
employees follow proper business
etiquette project to the world that
their company wants to be successful
and prosperous.

12. Thank You