Employee Newsletter

1. 2009 Lights the Way for 2010 at SLG Annual Meeting
T
S UPPLY C HAIN
his year’s Annual Meeting was filled vice. Tammy McClintock, Diane Mohr and S OLUTIONS. D ELIVERED.
with messages of optimism, recog- Kevin Brady all shared kind words and sto-
J ANUARY/ FEBRUARY
nition and achievement. The event ries about Paula before she was presented 2010
was held at Cullen’s Upscale American Grille with a Rolex watch for her service.
in Houston, TX on January 23rd and con- The Reaching for the Stars awards recog-
sisted of a business presentation, dinner nize outstanding performance by a team or
and the third Annual individual in six
Reaching for the Stars separate categories.
Awards ceremony. The first award of the
Kevin Brady, Presi- evening was pre-
dent of Satellite Logis- sented to Dana Ad-
tics Group, gave an ams in the Customer
informative presenta- Focus category.
tion about last year’s The next award
performance and ex- was given to Rob
pectations for the fu- Bytheway in the Peo-
ture. ple category. The
The theme for the Decanter/EcoBev
evening was “Building the Future on History, Project Team was recognized in the Innova-
Letting Our Past Light the Way”. Many inven- tion category. The next category was Opera-
tions and inventors have made an impact on tional Excellence and Financial Audit Team Inside this issue:
life as we know it. Thomas Edison was one won. The L.I.N.K.S. Project Team followed by
of those innovative minds. Edison invented receiving the award in the Global Impact
2010 Annual Meeting 1
the light bulb, the phonograph and many category.
other things that improved the lives of peo- The final award of the evening was the RFTS Spotlight/
2
ple generations after they were patented. Star Thrower award. This is the second year Deanna Yee– PMP
Our history shapes our response to trials we that it has been given out and it was Continuous Improvement 3
face and the successes achieved will carry us awarded to the 2008 Adopt-A-Family Team. January Calendar 4
into the future. More details about the winner(s) in each
February Calendar 5
After the presentation, Mr. Brady wel- category will follow in subsequent issues of
Make-A-Wish® Donation 6
comed new employees and celebrated a The Bridge.
milestone anniversary. Paula Rowell, Finance Golden Keg Awards 7
Manager for Satellite Logistics Group was
Satellite Links 8
recognized for 15 years of outstanding ser-

2. Reaching for the Stars Spotlight: Dana Adams
W
al-Mart Founder integrity and a high value has infused with passion and
Sam Walton once placed on relationships. The enthusiasm. She was a major
said, “The goal as source of information for
a company is to have cus- the DC Manual, Transfer
tomer service that is not just guide, SKU identification,
the best, but legendary.” load configurations and
Dana Adams has become exception sheets.
a legend when it comes to She joined Satellite Lo-
customer service. Her ex- gistics Group in October of
pertise was acknowledged 2000 as a Kegspediter®
when she was awarded the Coordinator and became an
Reaching for the Stars Award Inventory Analyst in Octo-
in the Customer Focus cate- ber of 2005.
gory. Dana’s dedication to
SLG President Kevin Brady and Dana Adams
The Customer Focus at the 2010 SLG Annual Meeting. SLG and its customers and
award is given to an em- her desire to obtain and
ployee or group that not only recipient’s actions contrib- transfer knowledge are the
meets the needs of the cus- uted to elevating the profes- kind of attributes that the
tomer (internal/external), but sional standing of self, col- Reaching for the Stars pro-
who consistently exceeds leagues and the Company. gram seeks to recognize.
“The goal as a their expectations. Dana’s expertise with Congratulations Dana!
company is to have
The recipient(s) demon- Kegspediter® has led her to Thank you for your all that
customer service that
is just not the best,
strated respect, fulfilled become the customer point you do to ensure the success
but legendary. promises, displayed compre- of contact for the program of Satellite Logistics Group.
hension and anticipation of and she has served on sev-
-Sam Walton- the customers’ needs, with eral project teams that she
Deanna Yee Attains her PMP® Credential
D
eanna Yee ended 4,500 hours) requirements, community of project man-
2009 with a bang! agree to adhere to a profes- agement practitioners and is
Deanna attained her sional code of conduct and designed to objectively as-
PMP® (Project Management pass the PMP® examination. sess and measure profes-
Professional) credentials on This exam included tran- sional knowledge. The PMI
December 16, 2009. scripts, previous project Certification Program is also
The PMP® Certification is management coursework, a the first professional certifi-
the Project Management In- curriculum vitae and refer- cation program of its kind to
stitute’s most recog- receive the International
nized and respected Organization for Stan-
global credential. dardization (ISO) 9001
This credential dem- certification, a globally
onstrates “a solid recognized mark of
foundation of knowl- quality management
edge from which one system.
can competently practice ences. Only those who Congratulations Deanna
project management.” scored a minimum of 81% on on such a noteworthy
In order to obtain the the four-hour long exam achievement!
certification, Deanna had to were granted the credential.
satisfy education (35 hours) The PMP® Certification
and experience (no less than Program supports the global
Page 2 Supply Chain Solutions. Delivered.

3. The Importance of Continuous Improvement
By Dan Swartwood, Director of Supply Chain Process & Design
M
any companies like idea, Nucor has become the term Kaizen (meaning im-
to talk about con- largest steel manufacturer in provement) to refer to the
tinuous improve- the U.S. improvement of all functions
ment. To achieve a state of Over the past 5 years, they of a business, from manufac-
continuous improvement im- have outperformed ALL of turing to management and
plies that a company has in- the Standard and Poors 500- from the CEO to any em-
fused the idea of improve- ployee. Kaizen is a daily ac-
ment into their culture until it tivity that seeks to involve
permeates everyone and eve- everyone.
rything we do. It’s a popular People at all levels of an
topic. It’s something everyone organization can participate
wants to achieve but few ac- in kaizen, from the CEO
tually accomplish. down. Kaizen also refers to
We might ask WHY though. small improvements because
Is continuous improvement they know that many small
really important enough to improvements add up to large
tamper with our processes, ones.
impact our performance stan- Do these ideas apply to
dards, transform our culture Satellite Logistics Group? Ab-
and upset our lives? The an- solutely! We have a great his- “In a competitive
swer is a resounding YES! In a tory, a great culture, and top world, a company is
competitive world, a company people whose talents are all either moving
forward or backward;
is either moving forward or stock companies for share- valuable and necessary for
becoming more or
backward; becoming more or holder return. Their employ- our continued success. I
less competitive– there
less competitive - there is no ees are well paid yet Nucor would like to challenge US to is no standing still!”
standing still! has achieved the lowest labor all become involved in making
What’s more, we are com- cost per ton of steel in the at least one improvement this
peting in a global economy industry. year.
where the best performers Among other reasons, they Before you become in-
have the best options and have accomplished this by volved just remember; con-
where average performers have involving all employees in tinuous improvement is not
to take what’s left over. If we their continuous improvement for sissies! It requires focus,
are not willing to deliver in- process. According to the determination, persistence,
creasing value to our custom- man who shaped Nucor, Ken- and a willingness to change
ers, someone else is. neth Iverson, “Employees, not on the part of every em-
Take the example of an managers, are the engines of ployee. I am looking forward
American steel company called progress!” with great excitement to this
Nucor. At a time when invest- Japanese companies such new year and all that we will
ing in steel production in the as Toyota would agree with be able to accomplish.
U.S. can seem like a really bad Iverson. The Japanese use the
The Bridge Page 3

4. January 2010
SUN MON TUE WED THU FRI SAT
1 2
New Year’s Day
SLG CLOSED
3 4 5 6 7 8 9
Construction on Jonathan Randolph Jim Zhong (A) 4 The U.S. national
the Brooklyn (A) 4 debt is zero for
Bridge begins the only time in
(1870) Geoffrey history (1835)
McRoberts (A) 1
10 11 12 13 14 15 16
Dan Swartwood:
BD
Ron Rushing: BD Milk is first The Today show Paula Rowell: BD
delivered in bottles debuts (1952) Celebrity BD:
Celebrity BD: (1878) Celebrity BD: Joe Flacco
Jim Croce Drew Brees
Becky Listi (A) 7
17 18 19 20 21 22 23
Kevin Brady: BD L.A. Thompson The Rock N’ Roll
James Gilstrap: BD patents the roller Hall of Fame
coaster (1885) elects its first
Celebrity BD: members (1986)
Jim Carrey
24 25 26 27 28 29 30
Bill Thomason Annette Carnell Rose Mayer Yerba Buena, CA
(A) 6 (A) 7 (A) 8 is renamed San
Francisco (1847)
31
3M begins
marketing scotch
tape (1930)
Page 4 The Bridge

5. February 2010
SUN MON TUE WED THU FRI SAT
1 2 3 4 5 6
Leroy Gross: BD Lois Troxell (A) 7 Eva Brock (A) 9
Celebrity BD:
Shakira
Amy Moore (A) 6
7 8 9 10 11 12 13
1st Vice President Paula Shamburger: Deanna Yee Kevin Niemczak:
chosen by the BD (A) 7 BD
Senate, Richard
Celebrity BD: Holly Spigner
Johnson (1837) Celebrity BD:
(A) 2
Mark Spitz Bill Russell
Ernesto Villegas
(A) 2
14 15 16 17 18 19 20
Anthony Minguzzi Rob Bytheway: BD Natalie Aguilar: Ist test flight of
(A) 8 BD Boeing 747 jumbo
Celebrity BD: jet (1969)
Levar Burton Celebrity BD:
Jim Brown
21 22 23 24 25 26 27
Jackson 5 make TV Deanna Yee: BD N.Y. Yankees re-
debut on lease Babe Ruth,
American Celebrity BD: he signs with
Bandstand (1970) Steve Jobs Boston Braves
(1935)
28
Archie Mensah: BD
Celebrity BD:
John Turturrawo
Page 5
The Bridge

6. Making Wishes Come True
By Barb Wirth, Corporate & Strategic Communications Manager
S
atellite Logistics Group through wish-granting work. No eligible child’s wish is
and the Brady family have The mission reflects the life- denied, and as you can imag-
a rich tradition of giving changing impact that a Make-A ine, making these wishes come
back to the community when in -Wish® experience has on chil- true can be very expensive.
need. Organizations that pro- dren, families, referral sources, Combined with the corporate
vide emotional, social or educa- holiday donation, the Brady’s
tional support for children are also sponsored a table at a
the typical charities that we recent local gala benefitting
support. the Make-A-Wish® Foundation
During the recent holiday and made additional donations
season, the company elected to during the fund raiser’s auc-
donate to the Make-A-Wish® tion. All together, these gener-
Foundation in the name of val- donors, sponsors and entire ous donations will allow the
ued customers in lieu of perish- communities. As their web site Foundation to grant more than
able gift baskets. states, “There’s nothing like one child’s wish to come true.
The Make-A-Wish® Founda- making a sick kid’s wish come For more information about
tion’s mission is to enrich the true. During a wish experience, the Make-A-Wish® Foundation,
lives of children with life- joy eclipses illness-and that’s visit their web site:
threatening medical conditions why we do it”. www.wish.org.
“The value of a man
resides in what he 2009 Adopt-A-Family Program A Success
S
gives and not what
he is capable of atellite Logistics Group many obstacles. A dwindling Ron Rushing, Diane Mohr,
receiving.” and the Starfish Alliance economy coupled with no cor- Karla Johnson, Nick LeCrone,
teamed up once again to porate donations made it a KeKe Flanagan, Josh Dunaway,
-Albert Einstein- put on the annual Adopt-A- challenge to raise funds. How- Norma Vasquez, Dana Adams,
Family program. ever, the Starfish Alliance and Carrie Coronado, Archie Men-
The program raised a total of numerous volunteers from the sah, Thang Nguyen, Joe Man-
$4,300 and helped four families ranks of Satellite Logistics chaca, Blanca Pantoja, Chris-
(which included nine children) Group conducted a bake sale tina Salazar, Paula Sham-
have a Merry Christmas. and computer auction to help burger, Jonathan Randolph and
The team not only provided the team raise money for the Carlton Staffing.
toys and gifts for the families, project. Without the dedication and
but they also provided some Project leaders Amy Moore help of everyone involved, the
very much needed items like a and Gwen Rice would like to success of this project would
washer and dryer and various thank the following people for not have been possible!
household appliances. their involvement in this year’s
This year the project faced program: Tammy McClintock,
Adopt-A-Family Thank You From Diane Mohr
G
wen and Amy did an awesome job in recruiting and organizing the many volunteers, and
delivering a happy Christmas to four families with 13 family members, with over $4,000
raised! This was a tough economy in which to be soliciting donations but their efforts and
passion paid off. Other volunteer leaders included Carrie Coronado, Jonathan Randolph, Keke
Flanagan, Nick LeCrone, Josh Dunaway and Karla Johnson. There were many other volunteers who
gave their personal time to benefit these families, even during a very busy season at work and home.
I would also like to recognize Tammy McClintock for her boundless energy and passion for the Star-
fish Alliance projects. She guides and mentors the project leaders, and oversees every project to be
sure no detail is left undone. Her enthusiasm is contagious and the volunteers look up to her. The
Starfish Alliance counts on her to keep the Starfish mission alive. A big thank you goes out to every-
one who helped make this year’s project possible!
Page 6 Supply Chain Solutions. Delivered.

7. Operations Teams Hand Out First Golden Keg Awards
By Mirjan Lusha, Logistics Coordinator
O
n January 11, 2010 weeks of vacation, she not and identifying disconnects
Mysia Barefield and only caught up, but also low- between the carrier and dis-
Blanca Pantoja tributor last week.
became the first re- In the past this dis-
cipients of the Golden tributor has shown
Keg award, presented reluctance to sign
by the operations on to the Kegspe-
teams managers. diter® online pro-
The Golden Kegs gram. Through her
are presented to two communication
team members (East with the distributor
and West) to recognize she was able to
performance, achieve- Mirjan Lusha, Blanca Pantoja, Mysia Barefield and Annette Car-
overcome their
ments, good deeds, nell. hesitancy to the
etc. for the previous problem addressed
week. ered inventories for the West and the distributor now par-
West: Blanca was presented Coast team throughout the ticipates in the program.
this award for displaying week. Her communication Great job ladies!
leadership within the group with the warehouses and the
and managing four ware- team was great.
houses in the previous week. East: Mysia was presented
After coming back from two this award for her hard work
Letter Of Credit
Please see the following message sent by Steve Haas to Annette Carnell regarding SLG’s
relationship with the Radford warehouse.
“I would like to thank you for all of your support in helping us here at Radford’s become a
better service provider to Satellite. I really think we have made huge strides in communica-
tion between all parties involved. It is truly a pleasure to work with such a great group of
professionals on a daily basis. I also wanted you to know my personal thoughts here,
along with others, we feel very fortunate to be working with Christina Salazar. Every time
we have a request or a need, Christina follows through quickly and accurately. I’m sure
with continued support and communication we will become even better at what we do,
providing service to Satellite Logistics Group.”
-Steve Haas-
Radford
Helping Hands
For the 7th consecutive year, Satellite Logistics Group participated in the Yoplait “Save Lids
to Save Lives” campaign. This year SLG collected 79 lids, which is 25% more than last year.
Yoplait has pledged to donate $0.10 for each lid collected with a maximum donation of
$1.5 million. Yoplait has guaranteed a minimum donation of at least $500,000. Thank you
to everyone who participated and for making this year’s drive such a great success.
The Bridge Page 7

8. Satellite Links
December ORBIT Experience– Twelve Days of SLG/
January- 2010 SLG Annual Meeting
established 1984
Multiple Companies-
One Brand of Excellence
Mission Statement
“We serve clients by innovat- Blanca Pantoja, Norma Vasquez, Natalie
Aguilar and Carrie Coronado showed Christina Salazar opened a gift
ing and delivering efficient Barb Wirth and Dana Adams showed
their Christmas spirit and holiday attire. during the Annual SLG Gift Ex-
supply chain solutions.” off their Holiday Headwear for the
change.
ORBIT.
Corporate Headquarters:
Thang Nyguyen participated in the Gift
12621 Featherwood Kim Martin, Human Resources
Exchange for the first time this year.
Suite 390 Manager for SLG kicked off the
Houston, TX 77034 Reaching for the Stars Awards
presentation.
Phone: 281-902-5500
Joe Manchaca served as the
Fax: 281-902-5501
Guest Host for the ORBIT and
www.slg.com participated in the Holiday
Headwear Challenge.
The Bridge
Contributing Writers:
Dana Adams
Annette Carnell
Paula Rowell was recognized for her 15 years
Mirjan Lusha of outstanding service to SLG.
Diane Mohr
Amy Moore
Gwen Rice
Dan Swartwood
Deanna Yee
2010 Annual Meeting Blanca Pantoja showcased the
centerpieces that tied in with
Mr.Brady’s message at the
Editors meeting.
Barb Wirth
Jonathan Randolph
SLG employees and their
guests danced to the
sounds of the Fab Five, a
band that specializes in
the songs of the Beatles
and classic rock from the
70’s, 80’s and 90’s.
Supply Chain Solutions. Delivered. Page 8