1. 8th & 9th May 2015
SOL WORKSHOP AT BALASORE

2. The Participants….

3. Faculty…
Mr. Jayanta De (Head – Sales Operations)
Mr. Paras Jain (Lead – SAP Co ordination)
Mr. Rahul Mondal (Team Member –
Services)
Mr. Nilabhra Chatterjee (Lead – Training)

4. Contents….
SAP Training
Technical
Knowhow &
Claim
Management
Plant Visit
Roles &
Responsibilities
Resolution of
Ground Issues
Motivational
Videos & Team
Building
Exercises

5. Pre Training Feedback….
1. Lack of Clarity on Roles & Responsibilities
2. Insufficient knowledge of SAP
3. Clarity needed on Resolution of Field Issues.
4. Lacking in Motivation & Way Forward
5. Insufficient Knowledge on Technical Aspects.
6. Lack of Support from Local Team.

6. Post Training Feedback
What They Liked..
1. Knowledge of Technical & SAP
Issues
2. Knowledge of the Processes
3. Claim Handling & SAP
4. Sales Operation Concept & its
Importance
5. Clarity on R&R
6. Plant Visit
7. Motivational Videos & Team
Exercises.
8. Clarification of doubts & issues.
9. Confidence Building Sessions.
10.The Way Forward
What They Shall Apply…
1. Less Dependency on other
departments.
2. Face dealers & customers
confidently.
3. Complete & timely submission of
MIS
4. Regular tracking of Cheques & O/S
5. Claim Inspection & SAP entry
6. Billing in SAP.
7. Streamline Dealer appointment
8. Close Follow up of the beat cycle.
9. Ensure Commercial discipline
10. Approach the goal with increased
confidence & Team work
11. Increased support to Sales team to
achieve depot objectives

7. Thank You !!