مدير سياحة معتمد

1. IVORYTRAINING
‫ﻧﺠﺎﺣﻚ‬ ‫وﺳﻊ‬
AMERICAN ASSOCIATION OF PROCUREMENT
& SUPPLY-CHAIN MANAGEMENT
‫ﻣﺪﻳــﺮ‬ ‫ﺗﺼﺒﺢ‬ ‫ﻛﻴﻒ‬
‫ﻣﻌﺘﻤــــﺪ؟‬ ‫ﺳﻴﺎﺣﺔ‬
‫ﺍﻟ�ﺍﺑﻄﺔ‬ AAPSCM ‫ﻣـــﻦ‬ ‫ﻣﻌﺘﻤﺪ‬ ‫ﺍﻟﺒﺮﻧﺎﻣﺞ‬ ‫ﻫـــﺬﺍ‬
‫ﺍﻟﺘﻮ��ﺪ‬ ‫ﻭﺳﻠﺴﺔ‬ ‫ﺍﻟﻤﺸـــﺘ��ﺎﺕ‬ ‫ﻹﺩﺍﺭﺓ‬ ‫ﺍﻷﻣ��ﻜﻴﺔ‬
USA SC ‫ﺍﻟﺴﻴﺎﺣﺔ‬ ‫ﻭﺇﺩﺍﺭﺓ‬

2. ‫ﻫﺬﺍ‬ ،‫ﻭﺍﻟﺴـــﻴﺎﺣﺔ‬ ‫ﺍﻟﻀﻴﺎﻓﺔ‬ ‫ﻣﺠﺎﻝ‬ ‫ﻓﻲ‬ ‫ﻛ�ﻴﺮﺓ‬ ‫ﻗﻴﻤﺔ‬ ‫ﻟﻬﺎ‬ ‫ﻣﻬﻨﻴﺔ‬ ‫ﺷــــــﻬﺎﺩﺓ‬ ‫ﻫﻲ‬
‫ﻟﻠﺘﻨﻤﻴــــــﺔ‬ ‫ﺭﺋﻴﺴﻴﺔ‬ ‫ﻭﺃﺩﺍﺓ‬ ‫ﺍﻟﻌﺎﻟﻢ‬ ‫ﻓﻲ‬ ‫ﺍﻟ�ﺍﺋﺪﺓ‬ ‫ﺍﻟﻤﺠﺎﻻﺕ‬ ‫ﻣﻦ‬ ‫ﻳﻌﺘﺒﺮ‬ ‫ﺍﻟﺬﻱ‬ ‫ﺍﻟﻤﺠﺎﻝ‬
‫ﺗﺄ�ﻴﺮ‬ ‫ﻟـــﻪ‬ (‫ﻭﺍﻹﺭﻫﺎﺏ‬ ‫)ﺍﻟﺠ��ﻤﺔ‬ ‫ﺍﻷﻣـــﻦ‬ ‫ﻓﺈﻥ‬ ،‫ﺍﻟﻨﺤﻮ‬ ‫ﻫﺬﺍ‬ ‫ﻭﻋﻠــــــﻰ‬ ،‫ﺍﻻﻗﺘﺼﺎﺩﻳﺔ‬
‫ﻳﻄﺎﻟﺐ‬ .‫ﺍﻟﺘﺮﻓﻴﻬﻴﺔ‬ ‫ﻟﻸﺣـــﺪﺍﺙ‬ ‫ﺍﻟﺪﺍﻋﻤﺔ‬ ‫ﻭﺍﻻﻗﺘﺼـــﺎﺩﺍﺕ‬ ‫ﺍﻟﺴــــــﻴﺎﺣﺔ‬ ‫ﻋﻠﻰ‬ ‫ﻛ�ﻴﺮ‬
‫ﺍ‬ ً
‫ﺟﻴـــﺪ‬ ‫ﺎ‬ ً‫ﺗﺪ��ﺒ‬ ‫ﻣﺪﺭ�ﻴﻦ‬ ‫ﻣﺤﺘﺮﻓﻴﻦ‬ ‫ﻗﺒـــﻞ‬ ‫ﻣﻦ‬ ‫ﻭﺍﻵﻣﻦ‬ ‫ﺑﺎﻟﺴﻼﻣﺔ‬ ‫ﺍﻟﻴﻮﻡ‬ ‫ﺍﻟﺴﻴﺎﺡ‬
‫ﺍﻟﻀﻴﺎﻓﺔ‬ ‫ﺻﻨﺎﻋـــﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻷﻭﻟﻰ‬ ‫ﺍﻟﻤﻬﻤﺔ‬
‫ﻫﺬﻩ‬ ‫ﺑﺘﺤﻘﻴﻖ‬ ‫ﺍﻟﻤﺠﺎﻝ‬ ‫ﻫﺬﺍ‬ ‫ﻓـــﻲ‬ ‫ﺍﻟﻌﺎﻣﻠﻴﻦ‬ ‫ﻓﺸــــــﻞ‬ ‫ﺇﺫﺍ‬ .‫ﺿﻴﻮﻓﻬﺎ‬ ‫ﺣﻤﺎﻳﺔ‬ ‫ﻫﻲ‬
‫ﺻﻠﺔ‬ ‫ﺫﻱ‬ ‫ﻏﻴﺮ‬ ‫ﻳﺼﺒـــﺢ‬ ‫ﺁﺧﺮ‬ ‫ﺷـــﻲء‬ ‫ﻛﻞ‬ ‫ﻓﺈﻥ‬ ،‫ﺍﻟﻤﻬﻤﺔ‬
‫ﺍﻟﺘﺪ��ﺐ‬ ‫ﺍﻟﺤﻘﻴﻘﻲ‬ ‫ﺍﻷﻣـــﻦ‬ ‫ﻳﺘﻀﻤﻦ‬ .‫ﻗﻴﻤــــــﺔ‬ ‫ﻭﺑﻼ‬
‫ﺍﻟﺘﺄﻫﻴﻠﻴﺔ‬ ‫ﺍﻟﺒ�ﺍﻣـــﺞ‬ ً ‫ﻓﻲ‬ ‫ﻭﺍﻻﺳــــــ�ﺜﻤﺎﺭ‬ ‫ﻭﺍﻟﺘﻌﻠﻴﻢ‬
‫ﻣﺒﺴﻄﺎ‬ ‫ﺎ‬ ً
‫ﻧﻈﺎﻣ‬ ‫ﻟﻴﺲ‬ ‫ﺍﻷﻣﻦ‬ ‫ﺃﻥ‬ ‫ﻭﻓﻬﻢ‬
IVORYTRAINING
‫ﻧﺠﺎﺣﻚ‬ ‫وﺳﻊ‬
ACTM ‫ﺍﻟﻤﻌﺘﻤـــﺪ‬ ‫ﺍﻷﻣ��ﻜـــﻲ‬ ‫ﺍﻟﺴـــﻴﺎﺣﺔ‬ ‫ﻣﺪ�ـــﺮ‬

3. ‫ﻭﺇﺩﺍﺭﺓ‬ ‫ﺍﻟﺘﻮ��ﺪ‬ ‫ﻭﺳﻠﺴﻠــــــــﺔ‬ ‫ﻟﻠﻤﺸـــﺘ��ﺎﺕ‬ ‫ﺍﻷﻣ��ﻜﻴـــﺔ‬ ‫ﺍﻟ�ﺍﺑﻄـــﺔ‬
‫ﻓﻲ‬ ‫ﺍﻟ�ﺍﺋﺪﺓ‬ ‫ﺍﻟﻤﻬﻨﻴـــــــــﺔ‬ ‫ﺍﻟﺠﻤﻌﻴـــﺔ‬ ‫ﻫﻲ‬ AAPSCM ‫ﺍﻟﺴـــﻴﺎﺣﺔ‬
‫ﺇﺩﺍﺭﺓ‬ ‫ﻣﺤﺘﺮﻓـــﻲ‬ ‫ﻣﻦ‬ ‫ﺍﻟﻤﻼ�ﻴـــﻦ‬ ‫ﻳﻀﻢ‬ ‫ﻣﺘﻨـــﺎﻡ‬ ‫ﻟﻤﺠﺘﻤـــﻊ‬ ‫ﺍﻟﻌﺎﻟـــﻢ‬
‫ﻓﻲ‬ ‫ﺍﻟﺘﻐ�ﻴﺮ‬ ‫ﻭﺻﻨﺎﻉ‬ ‫ﻭﺍﻟﺴـــﻴﺎﺣﺔ‬ ‫ﺍﻟﺘﻮ��ﺪ‬ ‫ﻭﺳﻠﺴﻠﺔ‬ ‫ﺍﻟﻤﺸــــــﺘ��ﺎﺕ‬
.‫ﺍﻟﻌﺎﻟﻢ‬ ‫ﺃﻧﺤﺎء‬ ‫ﺟﻤﻴﻊ‬
:‫ﻟﻼﻋﺘﻤﺎﺩ‬ ‫ﺍﻟﻤﺎﻧﺤﺔ‬ ‫ﺍﻟﺠﻬﺔ‬
IVORYTRAINING
‫ﻧﺠﺎﺣﻚ‬ ‫وﺳﻊ‬

4. ‫ﺟﻤﻴﻊ‬ ‫�ﻴﻦ‬ ‫ﻭﺍﻟﻨ�ﺍﻫﺔ‬ ‫ﻭﺍﻟﻘﺪﺭﺓ‬ ‫ﺍﻟﻤﻬﻨﻴﺔ‬ ‫ﺍﻟﻤﻬﺎ�ﺍﺕ‬ ‫ﻣﻦ‬ ‫ﻋﺎﻟﻴﺔ‬ ‫ﻣﻌﺎ�ﻴﺮ‬ ‫ﻭﺗﻄﻮ�ﺮ‬ ‫ﺗﻌ��ﺰ‬ ‫ﺇﻟﻰ‬
‫ﻣﻦ‬ .‫ﺍﻟﺴـــﻴﺎﺣﺔ‬ ‫ﻭﺇﺩﺍﺭﺓ‬ ،‫ﺍﻟﺘﻮ��ﺪ‬ ‫ﻭﺳﻠﺴـــﻠﺔ‬ ،‫ﻭﺍﻻﺳـــﺘﺪﺍﻣﺔ‬ ،‫ﺍﻟﻤﺸﺘ��ﺎﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻟﻌﺎﻣﻠﻴﻦ‬
‫ﺗﻌ�ﺯ‬ ،‫ﺍﻟﺴــــــﻮﻕ‬ ‫ﻭﺃﺑﺤﺎﺙ‬ ‫ﺍﻟﺨﻴ��ﺔ‬ ‫ﻭﺍﻷﻋﻤﺎﻝ‬ ‫ﻭﺍﻟﺸــــــﻬﺎﺩﺍﺕ‬ ‫ﻭﺍﻟﺘﺪ��ﺐ‬ ‫ﺍﻟﺘﻌﻠﻴﻢ‬ ‫ﺧﻼﻝ‬
‫�ﻴﺌﺔ‬ ‫ﺑﺨﻠــــــﻖ‬ ‫ﺍﻻﻟﺘ�ﺍﻡ‬ ‫ﻭﺗﻌ�ﺯ‬ ،‫ﻣﺎﻫﺮﺓ‬ ‫ﻋﺎﻣﻠــــــﺔ‬ ‫ﻗﻮﺓ‬ ‫ﻭﺗﻄﻮﺭ‬ ‫ﺍﻟﻤﺠﺎﻝ؛‬ ‫ﻧﻤﻮ‬ AAPSCM
‫ﺗﺸـــﺠﻴﻊ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻟﺨﺪﻣﺔ‬ ‫ﻭﺗﻘﺪﻳﻢ‬ ‫ﺍﻹ�ﺘﺎﺝ‬ ‫ﻋﻤﻠﻴﺎﺕ‬ ‫ﺗﻌﻤﻞ‬ ‫ﻭﺣﻴـــﺚ‬ ‫ﺍﻻﺑﺘﻜﺎﺭ‬ ‫ﻳﺤﺪﺙ‬ ‫ﺣﻴﺚ‬
‫ﺍﻟﻤﻜﺎﻥ‬ ‫ﺇﻟﻰ‬ ،‫ﺍﻟﻤﻨﺎﺳﺒﺔ‬ ‫ﺑﺎﻟﻜﻤﻴﺔ‬ ‫ﺗﺴﻠﻴﻤﻬﺎ‬ ‫ﻳﺘﻢ‬ ‫ﻭﺍﻟﺘﻲ‬ ،‫ﺍﻟﻤﻨﺎﺳــــــﺒﺔ‬ ‫ﺍﻟﺠﻮﺩﺓ‬ ‫ﻣﺪﺧﻼﺕ‬
.‫ﺍﻟﻤﻨﺎﺳﺐ‬ ‫ﻭﺍﻟﺴﻌﺮ‬ ،‫ﺍﻟﻤﻨﺎﺳﺐ‬ ‫ﺍﻟﻮﻗﺖ‬ ‫ﻓﻲ‬ ،‫ﺍﻟﻤﻨﺎﺳﺐ‬
‫ﻭﺇﺩﺍﺭﺓ‬ ‫ﺍﻟﺘﻮ��ﺪ‬ ‫ﻭﺳﻠﺴـــﻠﺔ‬ ‫ﻟﻠﻤﺸــــــﺘ��ﺎﺕ‬ ‫ﺍﻷﻣ��ﻜﻴﺔ‬ ‫ﺍﻟ�ﺍﺑﻄﺔ‬ ‫ﺗﻬﺪﻑ‬
AAPSCM ‫ﺍﻟﺴﻴﺎﺣﺔ‬
IVORYTRAINING
‫ﻧﺠﺎﺣﻚ‬ ‫وﺳﻊ‬
IVORYTRAINING
‫ﻧﺠﺎﺣﻚ‬ ‫وﺳﻊ‬

5. ‫ﺍﻟﺪﻭﺭﺓ‬ ‫ﻣﺤﺎﻭﺭ‬
‫ﺍﻟﺮﺋﻴﺴـــﻴﺔ‬ ‫ﻭﺍﻟﻌﻤﻠﻴﺎﺕ‬ ‫ﻭﺍﻟﻀﻴﺎﻓــــــﺔ‬ ‫ﺍﻟﺴـــﻴﺎﺣﺔ‬ ‫ﻟﻤﺠـــﺎﻝ‬ ‫ﺷــــــﺎﻣﻞ‬ ‫ﻭﺻﻒ‬
‫ﺍﻟﺼﻠﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﺩﺍﺭﺓ‬ ‫ﻭﺍﻟﻤﻔﺎﻫﻴﻢ‬ ‫ﻓﻴﻪ‬
‫ﻭﺍﻟﻤﻄﻌـــﻢ‬ ‫ﺍﻟﻔﻨـــﺪﻕ‬ ‫ﻣﻬـــﻦ‬ ‫�ﻴـــﻦ‬ ‫ﺍﻟﻤﺘﺒﺎﺩﻟـــﺔ‬ ‫ﺍﻟﻌﻼﻗــــــﺎﺕ‬ ‫ﺷـــ�ﺡ‬
‫ﻭﺍﻟﺴﻔﺮ‬ ‫ﺍﻟﺘﺮﻓﻴﻬﻴﺔ‬ ‫ﻭﺍﺣﺪﺍﺙ‬
‫ﻭﺍﻟﺴﻴﺎﺣﺔ‬ ‫ﺍﻟﻀﻴﺎﻓﺔ‬ ‫ﻣﺠﺎﻝ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺤﺎﻟﻴﺔ‬ ‫ﺍﻻﺗﺠﺎﻫﺎﺕ‬ ‫ﺗﺤﻠﻴﻞ‬
‫ﻗﺎﺩﺓ‬ ،‫ﺍﻟﻌـــﻤﻼء‬ ‫)ﺷــــــ�ﺍﺋﺢ‬ ‫ﺍﻟﻤﺼﻠﺤﺔ‬ ‫ﺃﺻﺤﺎﺏ‬ ‫�ﻴـــﻦ‬ ‫ﺍﻟﺘﺤﻠﻴﻠﻴﺔ‬ ‫ﺍﻟﻤﻘﺎﺭﻧـــﺔ‬
.‫ﻭﺍﻟﻀﻴﺎﻓﺔ‬ ‫ﺍﻟﺴﻴﺎﺣﺔ‬ ‫ﻣﺠﺎﻝ‬ ‫ﻓﻲ‬ (‫ﺍﻟﺼﻠﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺍﻓ�ﺍﺩ‬ ‫ﻭﺟﻤﻴﻊ‬ ،‫ﺍﻟﺴﻮﻕ‬
‫ﻟﻠﺴﻴﺎﺣﺔ‬ ‫ﻭﺍﻟ�ﻴﺌﻴﺔ‬ ‫ﻭﺍﻟﺜﻘﺎﻓﻴﺔ‬ ‫ﺍﻻﺟﺘﻤﺎﻋﻴﺔ‬ ‫ﺍﻵﺛﺎﺭ‬ ‫ﺗﺤﻠﻴﻞ‬
‫ﺍﻟﺴﻴﺎﺡ‬ ‫ﻭﺍﻟﻄﻠﺐ‬ ‫ﺍﻟﻌﺮﺽ‬ ‫ﺗﺤﻠﻴﻞ‬
IVORYTRAINING
‫ﻧﺠﺎﺣﻚ‬ ‫وﺳﻊ‬

6. ‫ﺍﻟﺪﻭﺭﺓ‬ ‫ﻓﻲ‬ ‫ﺍﻟﺘﻌﻠﻢ‬ ‫ﻃﻠﺐ‬ ‫ﺗﻘﺪﻳﻢ‬ ‫ﻛﻴﻔﻴﺔ‬
‫ﺇﺩﺍﺭﺓ‬ ‫ﻓﻲ‬ ‫ﺧﺒﺮﺓ‬ ‫ﺳـــﻨﻮﺍﺕ‬ ‫ﻟﺪﻳﻚ‬ ‫ﻛﺎﻥ‬ ‫ﺇﺫﺍ‬ ‫ﺍﻟﺘﻌﻠﻢ‬ ‫ﺑﻄﻠﺐ‬ ‫ﺗﻘـــﺪﻡ‬
‫ﻭﺍﻟﺴﻴﺎﺣﺔ‬ ‫ﺍﻟﻀﻴﺎﻓﺔ‬
‫ﺍﻻﻣﺘﺤﺎﻥ‬ ‫ﻣﻌﻠﻮﻣﺎﺕ‬
‫ﺳﺆﺍﻝ‬ 100 ،‫ﻭﺍﺣﺪﺓ‬ ‫ﺳﺎﻋﺔ‬
‫ﺍﻟﺘﻌﻠﻴﻢ‬ ‫ﻣﺘﻄﻠﺒﺎﺕ‬
‫ﺍﻟﻌﺎﺝ‬ ‫ﺷـــﺮﻛﺔ‬ ‫ﻣﻊ‬ ‫ﺗﺪ��ـــﺐ‬ ‫ﺳـــﺎﻋﺔ‬ 30 ‫ﺃﻳـــﺎﻡ‬ 5
‫ﻣﻦ‬ ‫ﺍﻻ�ﺘﻬﺎء‬ ‫ﺑﻌﺪ‬ ‫ﺍﻟﻨﺼﻮﺹ‬ ‫ﺇﺭﺳـــﺎﻝ‬ ‫ﻣﻊ‬ ‫ﺍﻟﻔﻀـــﻲ‬
.‫ﺍﻟﺪﻭﺭﺓ‬
IVORYTRAINING
‫ﻧﺠﺎﺣﻚ‬ ‫وﺳﻊ‬

7. ‫�ﺅﻳﺔ‬ ‫ﺫﺍﺕ‬ ‫ﺷﺮﻛﺔ‬ ‫ﻫﻲ‬ ‫ﻭﺍﻻﺳﺘﺸﺎ�ﺍﺕ‬ ‫ﻟﻠﺘﺪ��ﺐ‬ ‫ﺍﻟﻔﻀﻲ‬ ‫ﺍﻟﻌﺎﺝ‬
‫ﻭﺍﻟﺘﻮﺟﻴﻪ‬ ‫ﺍﻟﺘﺪ���ﻴـــﺔ‬ ‫ﺍﻟﺨﺪﻣﺎﺕ‬ ‫ﺗﻘﺪﻳـــﻢ‬ ‫ﻣﺠﺎﻝ‬ ‫ﻓﻲ‬ ‫ﺇﻗﻠﻴﻤﻴـــﺔ‬
.‫ﺍﻷﻭﺳﻂ‬ ‫ﻭﺍﻟﺸ�ﻕ‬ ‫ﺍﻟﺴﻌﻮﺩﻳﺔ‬ ‫ﻓﻲ‬ ‫ﻭﺍﻻﺳﺘﺸﺎ�ﺍﺕ‬
‫ﻭ�ﻨﻤﻴﺔ‬ ‫ﺍﻟﺒﺸ��ﺔ‬ ‫ﺍﻟﻜـــﻮﺍﺩﺭ‬ ‫ﻓﻲ‬ ‫ﺍﻻﺳ�ﺜﻤـــﺎﺭ‬ ‫ﻧﺤﻮ‬ ‫ﻧﺴـــﻌﻰ‬
‫ﻟﻠﻤﺆﺳﺴﺎﺕ‬ ‫ﺍﻟﺘﻨﻈﻴﻤﻴﺔ‬ ‫ﺍﻟﻘﺪ�ﺍﺕ‬ ‫ﻭﺗﻄﻮ�ﺮ‬ ،‫ﺍﻟﻤﻮﺍﻫﺐ‬
.‫ﺍﻟﻌﺎﻟﻤﻴﺔ‬ ‫ﺍﻟﻤﻤﺎﺭﺳﺎﺕ‬ ‫ﺑﺄﺣﺪﺙ‬ ‫ﻭﺍﻟﺸﺮﻛﺎﺕ‬
‫ﻣﻬﻨﻲ‬ ‫ﺍﻋﺘﻤﺎﺩ‬ 55 ‫ﻣﻦ‬ ‫ﺃﻛﺜـــﺮ‬ ‫ﺍﻟﻔﻀﻲ‬ ‫ﺍﻟﻌﺎﺝ‬ ‫ﺗﻘﺪﻡ‬
‫ﺃﻛﺜﺮ‬ ‫ﻣﻦ‬ ‫ﻣﻘﺪﻣﻪ‬ ،‫ﻣﺨﺘﻠﻔﺔ‬ ‫ﻣﻬﻨﻴـــﺔ‬ ‫ﺗﺨﺼﺼﺎﺕ‬ ‫ﻓﻲ‬
.ً‫ﻭﻋﺎﻟﻤﻴﺎ‬ ً‫ﻣﺤﻠﻴﺎ‬ ‫ﻣﻌﺘﻤﺪﻩ‬ ‫ﻣﻬﻨﻴﺔ‬ ‫ﺟﻬﺔ‬ 15‫ﻣﻦ‬
:‫ﻋﻨـــﺎ‬ ‫ﺍﻟﻤ��ـــﺪ‬
IVORYTRAINING
‫ﻧﺠﺎﺣﻚ‬ ‫وﺳﻊ‬