3. “ I made decision to study
tourism, because I like to
travel. “
Motivation
4. Knowledge
Students must be aware that they will
make a success, only if they :
1. are technically educated
2. know several languages.
Ratings are not a measure of success, so
you should ask yourself – where and how
can I apply this theory in practice?
5. How to point ourselves after
graduation
Try to:
1. visit conferences and
professional meetings
2. ask the questions
3. present yourself to people.
Business people tend to
remember all your business
projects.
6. Aim of the study
1) What are students of tourism
supposed to do in travel
agency?
2) How does the practical
training in travel agency
today really work?
9. Responsibilities
answering to inquiries of
passengers about flight
schedules
using computers and Galileo
programme to provide
customer service to
incoming passengers
to assist passengers with
making or changing
reservations
verifies reservations by
phone
10. Qualifications and additional skills
Be able to communicate
friendly with clients in order
to establish their needs in
efficient way
Ability to work in a fast
paced environment
Ability to work alone or as a
part of the team
Ability to handle stressful
situations with ease
Strong customer service
skills
Foreign language, computer
and typing skills are
necessery
11. Research of students attitude about
practical training
In the analysis of the travel agency
Fly Fly Travel, they used
techniques such as survey and
interview with a sample of 15
students of tourism.
Students were asked to complete a
short questionnaire with 6 clearly
formulated questions, by circling
one of the 5 offered answers.
12. Questionnaire
Questions
strongly
disagre
e
disagre
e
neutr
al
agre
e
strongly
agree
Are you satisfied with the experience you
have gained in the agency?
1 2 3 4 5
How do you assess the cooperation with
the agency in relation to the fulfillment of
tasks?
1 2 3 4 5
Will your experience in our agency be
useful in further studies of tourism?
1 2 3 4 5
What is your attitude about working in the
tourism industry upon your graduation?
1 2 3 4 5
How do you assess the level of
organization of professional practice?
1 2 3 4 5
Cooperation with the employees of the
travel agency during the time of practice?
1 2 3 4 5
Attitudes are ranked from 1 to 5 according to the values of the scale
source: travel agency “Fly Fly Travel “ (2015)
13. Results of the questionnaire
61% of students expressed full
satisfaction about the experience
they have gained in the travel
agency.
52% of cases was rated as "very
good“ about the quality of
cooperation with the employees of
the agency
55% of students have an opinion that
the practice will help them during or
after the studies.
32% is an equal number of students
who have completed the
questionnaire by values of the scale
3 and 4 as the answer to the 4th
question
14. Results of the interview
The results of the interview showed, that
students are mostly satisfied with achieving
new skills, such as:
work under the stress
personal organization
team-work
92%
of students reported that work in the travel
agency is extremely hard, working hours are
too long
66%
felt they were not motivated enough for work
26%
of students are not planning to work in the
travel agency after graduation
15. The attitude of employees in travel
agency
Employees have expressed dissatisfaction about:
1) the motivation of students for learning during their working
hours.
2) the absence of any agreement about the kind of information
and documents, which are expected to be available for
students.
16. Our attitude
1) Students of tourism only after “a personal meeting” with a
job in that area, can understand its advantages and
disadvantages.
2) Investing in young and educated personnel is a priority,
and therefore the elimination of obstacles that they faced
with, during their practical training, should be seen as a very
important and responsible task.
3) Educational institutions must be linked better with the
travel industry, in order to offer them cooperation.
4) Students must be motivated and more responsible in doing
their tasks during the practical training
5) They must be familiar with the characteristics of the
profession they have chosed
