In most organizations customer-facing employees, like sales representatives,agents, customer service representatives, and helpdesk personnel need to be able to quickly respond to customer inquiries. With Scriptura Engage you can design and manage interactive communications in a controlled environment.

1. Interactive Document Assembly:
Design and manage interactive
documents
Scriptura Engage is a customer communication management (CCM) solution that enables organizations to
make communications more effective and improve customer experience. Scriptura LiveDocs offers a controlled
editing environment that allows users to interactively personalize communications, while enforcing consistent
use of approved content within brand guidelines.
Scriptura Engage | Solution brief | Interactive Document Assembly Reach. Connect. Engage.
More information?
Visit www.scripturaengage.com
or call 0032 3 425 40 00
Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved.
A split screen mode is available
in Scriptura LiveDocs, where
business users work on one side,
while previewing the result on
the other side.
In most organizations customer-facing
employees, like sales representatives,
agents, customer service representatives,
and helpdesk personnel need to be able
to quickly respond to customer inquiries.
Nowadays changing a paragraph in
a document requires help for the IT
department or the layout won’t be
consistent to the corporate standards.
Examples are personalized proposals,
claims handling, customer service
documents, welcome kits or complaint
handling. In order to boost response
rates and improve customer experience
it is important that these documents are
relevant.
They need to reflect the context and
outcomes of the customer interaction.
In these situations, standard documents
might not be flexible enough.
Tailored communications
Your users need the freedom to tailor
certain communications, like including a
special offer to onboard a new customer
or removing a paragraph that might
not be applicable in a certain situation.
You want to allow your staff to make
these relevant changes to standard
communications, but you also want to
remain in control of what is changed
and you need to make sure that brand
guidelines are respected.
Controlled environment
Scriptura LiveDocs provides you this
flexibility by offering a controlled editing
environment. Users can add approved
content blocks, custom text, lists, tables,
use data fields and more. They can make
certain formatting choices while making
sure that brand guidelines are respected
and no unauthorized changes can
happen.
Multilingual
Scriptura LiveDocs is multilingual on
two levels. The interface of the editing
environment can be fully multilingual,
which allows international organizations
to provide Scriptura LiveDocs to their
teams in different languages. The output
itself can also be fully multilingual,
improving customer experience and
satisfaction.
Two environments
Scriptura LiveDocs supports role-based
access management and provides two
environments: one in which users can
manage the different content blocks and
another environment in which business
users can change or add these content
blocks and edit the actual document.
A split screen mode is available, where
business users work on one side, while
seeing the result on the other side.
Automated process
Scriptura LiveDocs can also be used to
capture information by providing input
fields that can immediately be used to
drive other business processes.
This is all done in a browser, so no
programming or template design
knowledge is required.

2. Scriptura Engage | Solution brief | Interactive Document Assembly Reach. Connect. Engage.
More information?
Visit www.scripturaengage.com
or call 0032 3 425 40 00
Scriptura Engage is a software solution of Inventive Designers | © 2015. All rights reserved.
What’s in it for me?
Completed documents can be printed, emailed, archived, made available on the web, pushed to a mobile device or be saved in more
than 15 output formats (including PDF and Word) or used as a trigger to start an new communication schedule.
Interactive document composition allows your business users to provide a relevant communication that is exactly tailored to the
needs of the customer. This way you will boost response rates and improve customer experience. The organization stays in control and
reduces the risk of errors.
Screenshots from the Scriptura Live Docs application