Dynamics Briefing 2013 - Part 2

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Do you have an end-to-end business solution that helps you deliver projects and services?

This free session explored using Microsoft Dynamics technologies helps organisations similar to yours achieve their business goals. You’ll see integration across:
• Sales and Pipeline Management
• Project and Financial Management
• Employee Collaboration
• Stakeholder Management
• Executive Dashboards
Microsoft Dynamics offers a fully integrated solution that can enable your business right across the organisation, from financial and customer relationship management right through to employee and stakeholder engagement. If you are an existing Dynamics NAV or Dynamics CRM user you will also get an update on the latest versions and benefits for upgrading.

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Dynamics Briefing 2013 - Part 2

  1. 1. Dynamics Briefing 2013CRM UpdateBasil CarbonaroSenior CRM Consultant
  2. 2. Our AgendaQuestionsCRM Release RoadmapSocial Media and CRMUpgrading to Orion
  3. 3. CRM Release Roadmap
  4. 4. Q3 CY2012 “Polaris” (Released)Q3 CY2013 “Orion” On Premise and Online (incorporates “Polaris” + “Gemini” + “Orion” feature set)Q2 CY2013 “Gemini” Marketing Pilot (Released)
  5. 5. BI Software Implementation
  6. 6. Social Media and CRM
  7. 7. User posts onrecord wall –YammerFollow in CRM auto-follows the object inYammer.
  8. 8. Responses topost show up inYammer andCRM
  9. 9. Seth Jackson assignedthe CRM Upgradeopportunity to PaulLaurelSame user poston the Yammerweb client forcolleagueSomeautopostsappear inYammer ticker
  10. 10. Seth Jackson assignedthe CRM Upgradeopportunity to PaulLaurelYammer globalsearch available onall CRM entities aswell.
  11. 11. Netbreeze acquisition announcementRead the blog post from Bob Stutz:https://community.dynamics.com/crm/b/crmconnection/archive/2013/03/19/netbreeze.aspx
  12. 12. Upgrading to ORION
  13. 13. Why Upgrade?
  14. 14. Why Start using CRM?
  15. 15. Any questions?
  16. 16. Thank youbasil.carbonaro@intergen.com.au

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