The 10 most trusted pos solution providers july 2017 | Insights Success

1. The way of business solutions
July 2017
www.insightssuccess.com
10
The
SOLUTION PROVIDERS
MOST-TRUSTED
POS
2017
Key POS Trends Reshaping
the Retail Sector
Industry TrendsIndustry Trends
POS systems, turning into the
technology of choice
Editor’s OpinionEditor’s Opinion

4. he technological advancement has fueled up the race to be
Tahead in the competition than ever before as the demand of POS
is at its peak. The POS industry is getting benefited from higher
reliance on computers in its downstream markets. While it has been
observed that the POS industry is overall getting unified with the
availability of a broader software market. The constant increase in the
number of businesses is making the chances of growth of the POS
industry more obvious.
Last five years proved to be a blessing for the Point of Sale solution
provider industry, as it saw a great progress. There is a notable
development in the handheld POS market, let it be a technology firm
creating POS devices or industries like retail and hospitality that are
using them.
With the growing consumer demand to see the latest trends in handheld
POS and the ways these devices streamline their shopping, dining, and
entertainment experiences, there will be a huge increase in the demand
for these devices. Furthermore, with the availability of the added
security provided by pay-at-table technology, consumers will love to
prefer this method for its added peace of mind.
The POS market growth is getting a boost with the increasing demand
for enhanced services from the customers that are Tech Savvy. The
reliance and use of e-money through credit and debit card will influence
the payment systems to be more dependent on the POS technology. And
it is the ease of use and high return on investment that is making the
companies from various sectors opt for a POS solution. Let it be a small
or medium sized retailer, everyone are increasingly adopting POS
solutions with a purpose of enhancing customer experience!
The market scenario appears as if there is a shift in vendor competition
from mature markets in Europe to potential markets such as the US,
India, China, and Brazil. The demand for low-cost payment solutions
with less emphasis on features, product brand, and enhancements is at
its peak, creating a low product differentiation in the market. This
situation is adding to the expectations for long-time growth, fueling an
intense competition among POS system vendors!
Editorial
Revolution to Fuel
the Evolution of
POS Industry

5. ,
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Corporate Ofces:
July, 2017
Database Management Steve
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Research Analyst Jennifer
David, Joseph,
John, Mary
Editor-in-Chief Pooja M. Bansal
Ariana LawrenceSenior Editor
Managing Editor
Co-Editors
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Contributors
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David Smith
Stephanie Andrews

6. C O V E R
S T O R Y
C O V E R
S T O R Y
C O V E R
S T O R Y
08
Silverware POS:
The Peerless Customer
Centric POS Solutions
Provider
CONTENTS

7. 22
16
IoT Business will boost the
Economy in the Next Decades
28Leverage Existing SAP Solutions
With Cloud Procurement
Clover: Get Paid, Sell More and Run
Your Business Better
32 Key POS Trends Reshaping
the Retail Sector
Industry Trends
20 POS Systems, Turning into
the Technology of Choice
Editor’s Opinion
26Lightspeed: Providing Tools For
Independent Businesses To Thrive
34 Lucova: Win the moments
that matter
18 Mastering Big Data With
Oracle Solution
CXO STANDPOINTCXO STANDPOINTCXO STANDPOINT

8. ffering up-to-date sales and market data, while allowing you to identify the product and customer segments driving
orevenue growth, POS Solution providers provides a real growth to the business. There is a high acceptance of POS
services in the hospitality, retail, warehouse/distribution, and healthcare sectors, just because of the ease of use and
high return on investment.
To showcase such POS solution providers that are helping all the leading industries, let it be hospitality, retail or healthcare,
we have come up with an issue of The 10 Most-trusted POS Solution providers 2017.
On the cover of this issue, we are having SilverWare POS; an award-winning developer of technology solutions designed
for the Hospitality and Food Service industry. SilverWare is the pioneer who is pushing the limit of technology while
offering POS that best suits your restaurant. Combining its SQL-server POS with flexible Cloud-based technology,
SilverWare provides a secure and robust database with the benefits of mobile-friendly solutions.
Trusted by thousands of businesses in over a dozen countries, SilverWare designs and deploys products and services that
help create a more efficient environment. These solutions include Advanced Table Service Point of Sale, Quick Service
Point of Sales, Integration Customer Relationship Management (CRM) for Gift Cards and Loyalty Programs, Cloud
Reporting, Analytics & Dashboards, Cloud Menu Management, Omni-Channel Ordering (with integrated Online Ordering),
and Mobile POS solutions.
In our bouquet, we also have Lucova, which brings technology, data and people together to enhance the human touch
points in the world of offline commerce. Clover, which builds beautiful hardware and software for payments and point-of-
sale, built on their open platform that enables innovation in the physical world of commerce. Lightspeed designs POS,
omnichannel, restaurant and eCommerce software for independent businesses (retail and restaurant) that allows them to
fully manage day-to-day sales, inventory, and employee and customer profiles. Square, making it easier for customers to
shop and pay at their favorite businesses.
Bravo Store Systems, help store operators exceed expectations by offering Big Software Services affordably, easy to use,
without the burden of complicated hardware. POSsible POS is a provider of innovative technology to the hospitality and
retail industries. Vagaro.com, a website that allows users to find salons and Spa in their local area and make appointment
online with them. RB Control Systems, a software solution for stores, and PAR Technology, offers technology solutions
for the full spectrum of restaurant operations, from large chain and independent table service restaurants to international
quick service chains.
In this issue of The 10 Most-trusted POS Solution providers 2017 we have included masterly articles written by our in-
house writers; POS Systems, Turning into the Technology of Choice and Key POS Trends Reshaping the Retail Sector.
Also, we are having guest writers for this issue too! While sharing their immense experience of their respective industries,
Brad Hill, Director of Global Sales & Management, Vroozi writes on Leverage Existing SAP Solutions with Cloud
Procurement. Also, we have with us Alex Shliakhouski, IT Director, Elinext Group, with an article, Mastering Big Data
with Oracle Solutions; and we have with us José Antônio Scodiero, Director- Founding Partner, Fast Company Brazil,
with IoT Business will boost the Economy in the Next Decades.
Hope you will enjoy this issue!
POS Solution Providers,
Making Business Easy

10. WE OFFER
REAL-TIME
WEB-BASED
REPORTING
& ALERTS
THAT GIVES
YOU AN
UNDERSTANDING
OF EACH
ENVIRONMENT
“
“
Nick Thalas
Founder & CEO

11. SilverWare POS
The Peerless Customer Centric
POS Solutions Provider
o ensure you are operating your restaurant with optimal efficiency, all you need is the POS (Point of Sale) system
Tthat can help you expedite orders, track sales data, and help better understand your costs. POS helps you simplify
communications between the front-of-house and back-of-house; making everyone’s lives easier! POS systems also
help environments ensure guests receive items quicker and subsequently helps tables turns faster. Additionally, it will be
useful in organizing profit & loss statements and sales taxes. The Real-Time Web-based Reporting & Alerts offer you an
understanding of your business.
One such POS solution provider that will fulfill all your needs is SilverWare POS; an award-winning developer of
technology solutions designed for the Hospitality and Food Service industry. SilverWare is the pioneer who is pushing the
limit of technology while offering POS that best suits your restaurant. Combining its SQL-server POS with flexible
Cloud-based technology, SilverWare provides a secure and robust database with the benefits of mobile-friendly solutions.
Trusted by thousands of businesses in over a dozen countries, SilverWare designs and deploys products and services that
help create a more efficient environment. These solutions include Advanced Table Service Point of Sale, Quick Service
Point of Sales, Integration Customer Relationship Management (CRM) for Gift Cards and Loyalty Programs, Cloud
Reporting, Analytics & Dashboards, Cloud Menu Management, Omni-Channel Ordering (with integrated Online
Ordering), and Mobile POS solutions.
POS that will help you become more efficient than ever before
SilverWare POS offers the best in server and cloud technology. The company’s most user-friendly Point of Sale (POS)
system available in the market allows the client to become more efficient than ever before. SilverWare arms staff with the
ability to turn tables faster and bust line-ups quicker. The real-time cloud reporting and insight capabilities, along with the
real-time cloud backup/storage provide business intelligence and security to management and owners.
Cover Story

12. SilverWare is a leading developer of
end-to-end solutions for the
Hospitality industry. The company is
working relentlessly with a mission
to improve the profitability of the
clients by relentlessly delivering the
most innovative and beneficial
technologies in the hospitality
industry.
The customer-focused solutions of
SilverWare are installed in thousands
of table and quick service restaurants,
bars, private clubs, assisted living
communities, corporate/institutional
cafeterias, hotels, stadiums, and
casinos, throughout North America,
Europe, and Australia.
Revolutionary POS Solutions Since
1992
Every great solution comes into
reality only after one stumbles upon a
huge problem. Well, this is it! This is
the story of SilverWare. It all started
when, Nick Thalas, Founder and
CEO of SilverWare stumbled with
the problem of unavailability of a
user-friendly restaurant point-of-sale
system. In the early 90s, Nick and
team identified a need for a more
user-friendly restaurant point-of-sale
system and introduced one of North
America’s first Windows-based Point
of Sale solutions.
It was revolutionary for its ease of
use and management, along with its
fully integrated CRM and table
management capabilities. Since its
launch, SilverWare has continuously
put the customer at the forefront of its
development; ensuring not only to
take the operators of the system into
account but to also consider the
patron when developing new
solutions.
Helping our customers becomes more
profitable and being part of their
growth is what truly makes us tick!-
SilverWare
We provide end-to-end Point of Sale
technology for the hospitality industry
““

13. Enthusiast behind SilverWare
Nick Thalas began his software development career over
35 years ago. During this period, he’s been able to
accurately identify sustainable technological trends. As a
software engineer by trade, Nick still takes a very hands-
on approach with the development teams today. Nick has
a knack for understanding where the restaurant industry
is going which has always allowed Silverware to stay at
the forefront of technology. “Building great technology
is one thing, ensuring these solutions can easily be
leveraged by our customers is another!” says Nick.
“We pride ourselves in offering solutions that assist in
providing an elevated client experience – we truly bring
more to the table allowing our customers to bring more
to theirs,” adds Nick.
According to Nick, this is an ever-changing industry and
so the technological advances that they’ve seen since
SilverWare’s inception are incredible. Nick believes that
their customers are constantly looking for better ways to
serve their guests. So, offering solutions to actualize this
is something that continuously inspires him and his
team.
Solutions focused towards customer’s convenience
SilverWare offers solutions that are thoroughly customer
oriented. Customer convenience is the prime focus here.
Company’s customer-focused solutions are installed in
table service restaurant chains, multi-unit counter service
environments, private clubs, assisted living communities,
institutional cafeterias, stadiums, casinos, and hotels. Some of the most recent installations include a global hotel chain with
venues requiring over 100 stations consisting of Windows-based all-in-ones and iOS tablets.
Understanding clients’ needs and requests have helped Silverware to push development into specific directions. Being such a
customer-oriented organization, they strive to offer the most advanced tools for an incredible value.
SilverWare has received tremendous testimonials from their customers. The company has created strong and lasting
partnerships with thousands of operators over the years. “We are extremely proud to have such a loyal customer-base who have
continuously helped us make strides when it comes to providing user-friendly and customer-focused technologies to the
hospitality industry,” asserts Nick.
Team that leads the company towards success
Though there were many obstacles in the successful journey of Silverware, it was the team’s efforts that drove the company
towards success. Their initial obstacles revolved around market acceptance of a new player with a new product that was quite
radically different than the establishment. It was a time when competitors used to narrate the prospects that Windows was a fad
and table management was completely unnecessary.
When asked about the key factors that are driving Silverware towards success, Nick says, “People, people, people!! Our team
means everything to us. Our staff is integral to our success. They are dedicated, forward thinking individuals who act with
Our customers
are constantly
looking for better
ways to serve
their guests
and offering
solutions to
actualize this
is something that
continuously
inspire us
“
“

14. integrity. Without our teams, our organization wouldn’t be what it is today. If I had to include any other factors, it
would be our organization’s work ethic and drive to constantly help our customers get to the next level. We find that
all restaurant operators are striving for something more – whether that is for opening more locations, offer a better
guest experience, or increase the bottom line. SilverWare’s teams and products help facilitate that.”
It is the reputation of SilverWare, which is recognized as a leading developer of technology solutions for the
hospitality industry, and this is the driving power for Nick and Team. Nick believes that this is something they should
take very seriously. SilverWare is well aware of the current industry scenario. There are start-ups entering this market
at a drastic rate, and many of these companies can take some of their market shares. But, rather getting demoralized
from the situation the company has become more dynamic than ever before.
Glittering future ahead
When it comes to design the success graph of the company, it has been and will be high always. SilverWare’s growth
trajectory has been quite significant in the last few years. The company foresees this exponential growth to continue
over the next few years as the POS landscape continues to change. Many existing restaurants are looking for a
stronger technology partner, and new restaurants are looking to form long term partnerships with a provider they can
grow with. Nick says, “We feel that we’re in an excellent position and that the value we offer is second to none in the
industry.”
SilverWare is constantly developing new products that will be released into the marketplace. The company is seeing
CRM and mobile technologies becoming more prevalent in the hospitality space. SilverWare has recently reimagined
its entire mobile ordering (iOS) technology. Their customers can place orders on Windows-based computers, or
iPads, or iPhone that all use the same look and feel. SilverWare will also be releasing some additional solutions to
help their clients provide a more seamless and elevated experience.

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17. BriefManagementCompany Name
Bravo Store Systems
bravopawnsystems.com
Clover
www.clover.com
POSsible
possiblepos.com
Lightspeed
lightspeedhq.com
Tally Mack
CEO
John Beatty
Founder & CEO
Manan Mehta
CEO
Dax Dasilva
Founder & CEO
PAR Technology
partech.com
Donald H. Foley,
CEO
Lucova
lucova.com
Amit Jhas
CEO
RB Retail and Service
Solutions
rbcontrolsystems.com
Rick Brunori
CEO
Silverware POS
silverwarepos.com
Nick Thalas
Founder and CEO
Square
squareup.com
Jack Dorsey
CEO
VAGARO
vagaro.com
Fred Helou
CEO
Bravo Store Systems help store operators exceed expectations
by offering Big Software Services affordably, easy to use,
without the burden of complicated hardware.
Clover builds beautiful hardware and software for payments
and point-of-sale, built on their open platform that enables
innovation in the physical world of commerce.
Lightspeed designs POS, omnichannel, restaurant and
eCommerce software for independent businesses (retail and
restaurant) that allows them to fully manage day-to-day sales,
inventory, and employee and customer profiles.
Lucova brings technology, data and people together to enhance
the human touch points in the world of offline commerce.
PAR Technology offers technology solutions for the full
spectrum of restaurant operations, from large chain and
independent table service restaurants to international quick
service chains.
POSsible POS is a provider of innovative technology to the
hospitality and retail industries
RB Control Systems is a software solution for stores.
Silverware is a leading developer of technology solutions for
the hospitality industry.
Square is making it easier for customers to shop and pay at
their favorite businesses.
Vagaro.com is a website that allows users to find salons and
Spa in their local area and make appointment online with them.

18. Get Paid, Sell More and Run Your
Business Better
Clover:
Every business is unique. Because of this, many
may find that none of the off-the-shelf point-of-
sale systems meet all of their business’s
requirements. Some industry-specific POS packages are
available for specific verticals, such as auto repair shops,
beauty and nail salons, video rental stores, dry cleaners
and more. But Clover® provides hardware and software
point-of-sale solutions to ensure that businesses—no
matter the size, scope or vertical—can run with ease and
efficiency.
Clover, a First Data company, builds the largest
open-architecture point-of-sale solution designed for
small and medium-sized business owners. Its products are
changing the consumer/merchant experience for the better
by offering the gamut of payment options and making
transactions secure, seamless and faster. With Clover,
First Data has endeavored to form the biggest
open-architecture operating system for
commerce-enabling solutions and applications for
business owners.
A lot of Clover merchants, prior to working with Clover,
ran their businesses with paper and pen. Clover’s first
product, a full POS terminal, proved too big of a leap for
some who were used to smaller-scale bookkeeping. So
Clover instigated developing a host of more accessible
devices through which merchants could still access
Clover’s revolutionary platform. With these smart
terminals, Clover was able to reduce merchants’ anxiety
about the transition to technology.
With an initial launch about four years ago, Clover was
designed to be a consumer-facing wallet model, focused
on payment integration to make transactions easy. But
founders John Beatty and Leonard Speiser quickly found it
tough to integrate with a traditional point-of-sale system.
The industry standard was closed, with fragmented
systems that didn’t allow for significant expansion and that
weren’t adaptive to the needs of customers or merchants.
As a result, the team behind Clover leapt at the
opportunity to craft a next-generation POS on a platform-
first model, enabling a developer ecosystem that could
enhance the product for many types of small businesses.
About the Creator of Clover
John Beatty, the founder of Clover, is a technology-first
entrepreneur, and his history as a developer goes pretty far
back. At the age of 12, he got his first developer contract
with the Kansas Drug Enforcement Agency. He graduated
high school a year early and finished his college degree in
three quick years.
John’s attention to detail is one of the reasons behind
Clover’s technological successes. That quality has inspired
many of Clover’s features, such as the devices’
EMV-processing time, which is significantly faster than
any competitor, clocking in at around 3 seconds. Clover
was also the first line of devices to support Apple Pay in
the U.S. These innovations reduced transaction time,
increased customer satisfaction and helped merchants keep
their lines moving.
Shaping the Business With Innovative
Solutions
Clover solutions include the Clover App Market, which is
one of the most significant points of difference in the POS
industry. For anyone starting a business, there are
| July 2017 |16

19. countless challenges to anticipate.
Among them, competing with
larger-scale businesses in the
same vertical. Businesses are now
expected to provide customer-
facing offerings such as loyalty
programs, gift cards and other
programs typically associated
with large companies, regardless
of scale.
Through apps from the Clover
App Market, merchants of all
sizes can easily provide all of
these offerings and more—and
customize them to fit their
particular needs. Merchants can
use the Clover Insights app, for
example, to recognize the
location of their primary
customers while selecting the
space for a second location. This
is a capability that used to be
reserved for companies with the
resources to collect and analyze
“big data.” With Clover, even a
corner pizza shop can now access
this type of high-value
information.
At the base of it all, merchants are
more passionate about their
industry and products—cupcakes,
craft beer, yoga—than they are
about business administration.
Clover takes great pride in
providing merchants with tools to
run their business so that they can
focus their energies on the
passion that sparked their
business in the first place.
Merchants can use Clover’s
devices simply as payment
terminals, but as they gain
comfort and confidence—and as
their business grows—Clover can
grow with them.
SMB merchants represent a wide
continuum of technological
savvy. Some want to use every
capability of their point-of-sale
device, while others are looking
for stark simplicity. As part of the
merchant onboarding experience,
Clover focuses on helping
merchants customize their
point-of-sale system to their
specific scale, needs, interests
and comfort level.
Clover in the Future
Today, more POS systems across
the industry are transitioning to
cloud-based platforms. Clover is
ahead of its competitors in that
regard, with over 250 connected
apps in the Clover App Market
already.
When creative business owners
can find simple tools that allow
business owners to compete with
large and well-resourced
corporations, the entire
marketplace wins. Clover is
currently prepping the next
generation of powerful and
easy-to-use software and
hardware that can help small
businesses get paid and sell more.
Clover will soon offer platform
extensions to allow merchants to
serve new audiences, including
multi-location businesses that
need device management from a
central location. As merchants
grow, Clover intends to grow
right along with them.
Take things
further with
Clover in
your corner
“
“
John Beatty
Founder & CEO
| July 2017 | 17

20. Do you know how much data is flowing in and out
your company? The world produces data in
amounts that cannot be digested by companies.
Well, probably you can face the challenge of capturing the
data but do you understand how to master it for company’s
benefit? A lot of companies leave out tons of critical data
just because they underestimate the resources that can help
manage their big data, analyse it and even provide solutions
based on it. Oracle Big Data solutions provide best
practices to manage your data, starting from its storage and
making sense of every piece of it, giving you deeper
insights in information cloud around your company.
1. What is the value of big data management?
Though any IT leader is familiar with the overall concept of
big data and benefits big data mastering brings home, some
business users still overlook the reasons why it became so
crucial. Let’s look at the trends that drive big data
management in the business environment:
Ÿ Datafication – Companies become dependent on data,
having a complex data infrastructure behind any of their
business processes. Each action that seemed to be
invisible earlier is now expressed as a data.
Ÿ Data overflow – The data gets so excessive that it
cannot be handled without implementation of big data
management systems. Simply said, we produce more
data than can be processed.
Ÿ New kind of big data users – Today mastering big data
is not just a matter of data scientists. Business users
strive to make use of big data by themselves: search,
extract, analyze, and have both automatic visualization
and opportunity to create their own visualization to get
specific insights that they can consequently share with
others.
2. Challenges of mastering Big Data
Ÿ Complex data processing
“Experience shows than 80% of data mastering time and
effort are spent on data preparation, while other 20 – on
analysis and execution” says Jeffrey Hershberger, senior
software architect at <a
href=”https://www.elinext.com/”>Elinext</a>. Oracle
solutions are tailored to do it faster by automating data
preparation stage and focusing more on analytical
initiatives.
Ÿ Data silos
When data is scattered across various units, it is often
organized in data silos which isolates it from other data.
For your business, this is not only the separation of data
clusters but your own separation from effective decision-
Mastering
Big Data
with Oracle
Solutions
| July 2017 |18

21. making. Oracle allows for manageable data exploration,
loading it from Excel and csv-files, integrating it in one
place with the robust capabilities for search and navigation.
Ÿ Poor data governance
All the notions may sound the same, however, you should
distinguish data governance from data management. The
latter refers to how data governance policies are being
brought to life. The lack of data governance often leads to
the loss of connection between big data and its
value. Using Oracle Big Data Discovery,
you can have the necessary data in a
form of interactive catalog and
have relevant data sets, user
commentaries, and
recommendations at
your fingertips.
Ÿ Lack of clear
business case
One of the
biggest
challenges
with data
analysis in
Oracle,
regardless
scale, is that it
also requires a
specific
approach to
warehousing,
cleansing, and
transformation,
which should be
based on your use
case. A set of clear
policies about your data can
change the context and help
you on the way to the meaningful
results.
3. Why Oracle? Oracle solutions are fast, simple, scalable
and easy to integrate. The Oracle big data solution choice
allows you to decide on the level of cost and capability
according to your business case and change it over time as
long as your business needs scale. Oracle capabilities allow
for a perfect big data offering in a Big Data Cloud Service
and Big Data SQL Cloud Service where the platform is
combined with the top Hadoop distribution. Let’s see how
the Oracle architecture looks and how its components affect
your data:
Ÿ Fast Data – Analyses data streams to find out the events
that require action, then define the appropriate action
according to the analysis made.
Ÿ Data Management – Works with the data reservoir in
Hadoop using Data Warehouse in relational databases.
Ÿ Data Lab – Determines new data sets
provisioning rapid data for
further processing in data
warehouses.
Ÿ Business Analytics
– Analyses data
from the Data
Management
layer
extracting it
both from
Data
Warehouse
and Data
Reservoir.
Ÿ Apps –
Integrates
data
sources and
processing
with the help
of APIs and
prebuilt adapters.
It becomes obvious that
Oracle Big Data solutions
empower your organization to
help you face the challenges of Big
Data mastering with its business-driven
data discovery “laboratory”. Bringing this lab to
your company, you can focus on what’s really important
and don’t lose information scattered across departments and
data storages. What is more, having discovered this data,
you can visualize it in digestible portions and get the value
from advanced analytics delivering newly discovered data
to other big data projects in Oracle.
This article has been contributed by ELINEXT.
| July 2017 | 19

22. As the world moves further and quicker into a flourishing technical age, so should the
way we conduct our business. POS systems are quick turning into the
technology of choice and is a definitive truth.
Regardless of what kind of retailer you are, embracing a POS (Point of
Sale) system can turn your business around by giving an all-in-one
answer to many regular issues. Inventories that fail to match counts,
unrecorded sales, human blunders and the time wasted on amending them
are for the most part genuinely normal issues confronted by retailers on a
daily basis. They are for the most part easily maintained when using a
POS System that precisely gathers and records data, enabling you to truly
perceive how your business is working and how to ceaselessly enhance it.
With regards to inventories, organization and consistency is vital. Not
simply with delivery either, but rather every single deal, damage and
complementary giveaway. Envision a framework that automatically logs
these in real time and database them to a database across a system that
you can access remotely. Besides, you can examine the information for
nitty-gritty investigation permitting you can see precisely what the most
prevalent item is and what is not and how and when it’s being sold.
The same goes for reductions and exceptional offers. Unlike customary
manual cash registers, POS systems naturally figure and track changes
to valuing while updating the stock. This makes markdown
management far simpler while giving clear criticism on how successful
any advancements are, directly down to the last cent.
The prospect of utilizing technology in your business may appear a bit
of overwhelming, without a doubt. With POS systems however, they
are intended to be easy to use, with a sole reason of improving life
less demanding and business better. They enable staff to concentrate
their consideration on the client, and additionally the physical planning
and sale of items, solidifying the most essential values of retail.
POS
into the
urning
echnology
Systems,
Choice
of
Editor’s Opinion
| July 2017 |20

23. POS systems can likewise track staff themselves: the times and hours worked and the quantity of exchanges completed.
This is not disconnected to one area either. Numerous interfaces in various outlets all serve a similar database,
guaranteeing consistency no matter how you look at it, in pricing, stock and records.
What you do with the information gathered by your POS systems is dependent upon you. An ever-increasing number of
makers and providers are opening to statistical feedback that empowers them to adjust their own services to the
requirements of their customers and clients. Likewise, the more you can figure out how to investigate your information,
the more you can develop your business. Wastage is expensive and generally superfluous, however regularly disregarded
or not legitimately recorded. POS systems carry out the job for you.
Just like the case with numerous PC based frameworks, POS Systems accompany various bundles and applications that
serve the requirements of the client. When you have the essential equipment, you can pick and choose different devices
and services that are of advantage to your own business necessities. The product would then be able to be kept refreshed
to truly enable you to move with the times and take your business to the next level.
The following are the many advantages of using purpose of offer frameworks:
1. POS systems give a business a continuous detailed report of sales. This enables organizations to survey what items are
being sold and what items are slacking in deals. The business would then be able to actualize marketing startegies to
support sales of the well-known items. They will likewise know in real-time what is not selling so they can choose
whether or not to order that item. A POS Systems gives the most recent deals reports to the day, week, month, or year.
2. POS takes into consideration improved customer service. Exchanges are handled considerably faster, items that are
examined at their cost are exact which reduces sales disparities. There is additionally a wide selection of strategies to
assume installments, for example, credit cards, debit cards, gift
cards...etc.
3. POS gives a productive strategy for overseeing inventory. By
having the capacity to see what is selling in real time, they will have
the capacity to reorder items that are running low. POS software will
likewise tell you when you have to reorder an item. Organizations can
also monitor the time of day that specific items are selling so they can
arrange advertising displays around top offering times.
4. POS takes into account the management of gift vouchers, coupons,
and loyalty programs. This is powerful method for checking the
program and monitoring the accomplishment of the programs.
5. POS Systems and software is very easy to learn. Most POS
venders will prepare staff and administration on the best way to
utilize the framework. It is additionally simple to install and keep up.
As well, POS Software can be coordinated into different applications
with the goal that all areas of business management can be seen in
one focal place. It gives the client better control of the business.
Also, technical help is just a call away.
6. POS retail software makes it less demanding to monitor client
individual data, staff finance, client billing and shipping, vendor
postings, and inventory management.
The many advantages of POS Systems make it an essential business
venture. The kind of retail software a drug store picks relies upon
the type of business, size of the business, measure of offers, and the
type and amount of inventory.
| July 2017 |
Editor’s Opinion
21

24. The world of the Internet of Things promises to be
the main engine of the global economy in the next
years. In developing countries, such as Brazil, the
opportunities will be even bigger. Considering the size of
the local market and the pressing need that Brazil has in
increasing the innovation rhythm, technology usage and
development, the country can already be seen as a big
global player by companies from this sector. In this
moment, the more accurate motto for companies that want
to act or are acting in Brazil is “Innovate or Die.”
After a cycle of more than 10 years of continuous growth,
that put the country in evidence on the global landscape as
part of the select group of so-called BRICs (Brasil, Russia,
India and China) and that stressed even more its leadership
in Latin America, Brazil is now entering, in the past two
years, a moment of political tension that has reflected
directly in the economy. The moment now is of reviewing
and restructuring. But in spite of the perception of some
foreign executives and entrepreneurs that this is not a good
time to invest in the country, it is clear that Brazil had a
virtuous cycle of many years and reached a higher level. All
this indicates that, for sure, not all is lost. Far from it. The
time is for opportunities.
With the stabilization of the smartphone market, there’s a
great potential for the technology industry - especially in
the semiconductors area - in business involving connected
cars, agriculture, livestock, smart cities, among others. To
fully use this opportunities, it is necessary to understand in
which ways it is possible to develop the best technological
solutions to different regions. And the solutions to problems
from different countries can only be found locally.
Investing in the right time and in the right moment
Despite the low participation of Brazil in the
semiconductors industry, the country has a great potential to
use the Internet of Things and to develop in this sector. It is
| July 2017 |
CXO Standpoint
22

25. José Antônio Scodiero
Director - Founding Partner of FAST COMPANY
BRAZIL
With over 30 years of experience in areas like
information technology, personal computing,
semiconductors, entrepreneurship and startups, José
Antônio Scodiero has already acted as a high level
executive in several big and successful international
corporations like: IBM; Apple Computer; OkiData, where
he was president of the Brazilian subsidiary, and more
recently; AMD, leader in the semiconductors segment,
where he held the position of Vice-President for the Latin
America region. José Antônio Scodiero is graduated in
Electronics Engineering with specialization in hardware
and microelectronics and has an MBA in Corporate
Administrations by Fundação Armando Álvares Penteado
(FAAP).
As an entrepreneur, he founded lots of startup companies
since the 90’s, having created his first company when he
was only 24 years old. In 2009 he founded Fast Company
Brazil, with the objective of catapulting multinational
organizations, from sectors like digital technology,
semiconductors and software that are seeking to install
subsidiaries in the Brazilian and Latin American markets.
In 2010 he obtained the certification of Corporate
Governance from the Brazilian Institute of Corporate
Governance (IBGC) and started acting as a consulting
advisor in companies in 2011. In 2012, he became president of the task force of semiconductors of AMCHAM -
American Chamber for Brazil and USA. Still in 2012, Scodiero was also elected Director of SBMICRO - Brazilian
Society of Microelectronics, where he remains until the end of 2016.
José Antônio Scodiero
Director - Founding Partner
a field in which no one has the advantage yet: we are,
theoretically, in the same level as United States and China.
Besides that, a chip to a sensor for IoT is cheaper and easier
to develop than one made for smartphones. Therefore, it is
less costly to invest in IoT.
In the technology world, the innovation chain has inverted
itself recently, with the large domain of big multinational
companies giving space to startups and new entrepreneurs.
This movement creates a pulverization of opportunities. It
is no longer something concentrated, in the domain of few
big players like it used to be. There is space for companies
from outside the country and also for the appearance of new
local players that can learn and develop their own systems
and foment the industry.
The technology giants, that lost a wave of opportunities that
emerged with the mobile business (smartphones, tablets and
M2M), now are moving rapidly so they don’t miss out on
the opportunities that the IoT segment will bring. There are
several examples in this direction and IBM is one of them,
since its announcement, in December of 2015, to return to
the consumer electronics market, ten years after selling its
computer division to the Chinese Lenovo. The problem is
that there are a lot of companies, big and small, repeating
the same strategies in the search of its own space in the
technology market. This needs to change. The motto
“Innovate or Die” also needs to be applied in the planning.
IoT as a transforming agent of an economy
As well as in great transformations of the past, the
| July 2017 |
CXO Standpoint
23

26. revolution caused by IoT will change the entire landscape of the career scenario. It is estimated that in time, it will be
possible to see 20 to 30 million jobs migrate, and some functions might disappear, thanks to robotics, intelligent machines
and artificial intelligence (AI), that will infiltrate in new corporate areas and automate the positions that are repetitive and
transitional.
But what it seems like bad news is in fact a readaptation, from work stations focused on operational to opportunities in areas
that demands data analysis, ability to solve problems, think creatively, innovate and work within a team. Nothing too distant
from the profile that today is comprehended as a good professional. It is an evolutionary movement, driven by technology.
If the job openings in operational work stations tend to drop, the opportunities to professionals that seek qualification and
even reinvention will grow a lot. It is a market that, according to IDC, will grow about US$1, 7 trillion until 2020. This
amount needs, and will be, shared among the professionals that manage to keep up with the demands of the market.
| July 2017 |
CXO Standpoint
24

28. Providing Tools For Independent
Businesses To Thrive
Lightspeed:
Firm believer of ‘With the right technology, business
owners can sell more, make their customers happier,
and actually make the world a better place’,
Lightspeed was founded with a motto and that was “retail
made simple”.
Lightspeed designs POS, omnichannel, restaurant and
eCommerce software for independent businesses (retail and
restaurant) that allow them to fully manage day-to-day
sales, inventory, and employee and customer profiles.
th
The company is celebrating its 12 year – a milestone in the
retail tech industry – Lightspeed currently powers 45,000
global customers, and manages $15B in transactions across
101 countries.
Dream of a True Leader
The idea of “retail made simple” was actually of Dax
Dasilva, Founder & CEO of Lightspeed, a leader who
knows that there are no limits for dreams.
Dax is the creative mind behind Lightspeed’s suite of retail,
hospitality and eCommerce tools. Seeing the technological
evolution of how people live, work and shop, and the need
in the market for cloud-based business platforms, he was
ahead of the curve when he launched Lightspeed in 2005.
Lightspeed focused on building the best product in the early
years, and did not take investment until 2012. The company
grew exponentially after this from 50 to 600 employees to-
date. While it is possible that early investment may have
resulted in quicker growth, there were benefits of keeping
the company scaling slowly at first, such as building strong
culture, innovating the technology, solidifying the brand’s
place in the market – before major growth.
The Perfect POS Solution
Inspired by the design and the simple navigation of the
original iTunes playlist, Lightspeed first created a retail
POS. Over time, the company evolved to offer mobile
checkout, cloud-based technology, an omnichannel product
and a restaurant platform. A cloud-based POS allows
retailers to access their business and meet their customers
anytime, from anywhere in the world.
Lightspeed recently launched Analytics, giving
independents the feeling of working with a store-side data
consultant that provides access to various insights of the
business.
Team, the Integral Part of Success
Dax firmly believes that Lightspeed is a company “infused
with culture, just as much as code”. Company culture can't
be built overnight – and you must consistently be open to
change with a globally expanding company. As Lightspeed
grew from their bilingual home base in Montreal to seven
offices around the world, they recognized that each team is
going to have their own unique culture.
“Connectivity within your teams becomes key to bringing
talent together from all different areas, and it’s a full-time
job leading the cultural bridge between different people
within the company”, adds Dax. Diverse workspaces make
it especially important to meet employees at every level and
make people feel they can do the best work of their lives,
while equally contributing to the company’s goals and
successes in a meaningful way.
Customer on Top of the Priority List
Lightspeed prides itself on a customer-centric approach,
and they frequently engage their customers to best
understand their needs. Recently, Lightspeed launched a
series of global Retail and Restaurant Roundtables with
independent businesses in the UK, Netherlands, Belgium,
and Canada – with an additional event planned in NYC for
| July 2017 |26

29. fall 2017. The roundtables offered
the opportunity for retailers from
different industries to speak
candidly with Dax and
media/influencers, about changes
and evolutions in the retail
landscape – locally and globally,
trends affecting their businesses,
how they found success as
entrepreneurs, and everyday
challenges of running a business.
These fruitful discussions will act
as a catalyst for change and
innovation at Lightspeed, as the
th
company moves through its 12
year.
The X Factor of Lightspeed
Lightspeed has an X Factor,
which makes the company the
best POS solution out there! It
includes, the Customer-centric
approach – listening to the
independents and determining
their needs, so Lightspeed can
continue to innovate with
technology that will help
independents do better business.
Forefront of innovation –
Since the early days of
Lightspeed, Dax saw a need in
the market for a POS solution that
offered a comprehensive look at a
business, plus agility and mobility
– Lightspeed continues to be
strong innovators in the industry.
Lightspeed’s home in Montréal
The city is Canada’s emerging
tech hub – a bilingual merging of
culture, arts, history and
technology. The thriving and
versatile city has given
Lightspeed the opportunity to
grow into the successful global
company that it is today.
Company culture –
All Lightspeed’s offices are
infused with a unique work
culture, allowing open and
collaborative work. Lightspeed
HQ is housed in the historic Gare
Viger – a renovated castle-like
former railway station and luxury
hotel in Montreal.
‘POS of Future’, From Dax’s
Point of View
Omnichannel is taking the lead in
POS innovation this year. The
key to being truly omnichannel is
meeting your customers wherever
they may be, and that includes
markets beyond your home state
or country, Lightspeed enables
businesses to do just that. To have
success in the market, all
branches of retail have to be
seamlessly linked.
Lightspeed will continue to
produce POS solutions that
support independent business
owners and help them achieve
their dreams. “Lightspeed is on a
quest to save city streets. The
independent retailers and
restaurants that we know and
love, are a key ingredient in
making the neighborhoods that
we know and love, so special.
Our tools have been desigined
specifically for these businesses
and will adapt with them as retail
evolves”, asserted Dax.
Moving forward
with a vision of
blending the best
of the digital and
physical worlds
continues to
guide the
company today
“
“
Dax Dasilva
Founder & CEO
| July 2017 | 27

30. Leverage
Existing
SAP Solutions
with Cloud
Procurement
Brad Hill, Director of Global Sales & Marketing of Vroozi
is a passionate leader and is responsible for expanding
the Vroozi Product Suite, Brand Adoption, Partnership
Network & ensuring our customers receive an
unparalleled experience with Vroozi. Brad spent the last
20 years building Enterprise Sales and Product strategies
with leading IT Services organizations. His
entrepreneurial strategies have served a vast number of
Fortune 500 industries and verticals. He is also an
aspiring mechanic and frustrated golfer, two good
reminders to keep his day job.
| July 2017 |
CXO Standpoint
28

31. cycles, increased self-service tools, and faster performance.
Vroozi delivers on the promise and power of eProcurement
in the Cloud with seamless integration into SAP.
SAP users looking to the cloud generally face a few
questions, including:
• How can I benefit from using cloud procurement?
• Will my transition to the cloud be cost-effective?
• How will my business processes be affected by cloud
technology?
C
ompanies that have already invested in SAP find
that they can achieve even better results from their
existing investment with cloud technology and
eProcurement. After the initial investment, companies find
certain roadblocks preventing mass user adoption and
diminishing cost savings. Issues such as inability to stay
connected, lack of insight into data, and complex and
fragmented business rules stop businesses from using the
full power of SAP. As cloud application technologies
advance, companies gain the benefits of rapid deployment
Brad Hill
Director of Global Sales
& Marketing
| July 2017 |
CXO Standpoint
29

32. To understand the benefits of cloud technology to existing SAP users, let’s evaluate three procurement strategies that
highlight the power of cloud procurement.
Value Realization
Return on Investment (ROI) is a central factor in any procurement strategy. Buyers and trading partners of cloud procurement
solutions need to feel confident that solutions will lead to cost savings and higher productivity and efficiency. Users quickly
see returns by focusing on user adoption, compliance, and spend management. Spend Management allows companies to
visualize purchasing spending patterns and usage and drives employees to leverage preferred pricing with contract suppliers.
To increase user adoption and compliance, the cloud empowers a mobile workforce with the right resources and experience
so everyone stays connected and available so that business is not disrupted. As user adoption and compliance frameworks
increase with cloud-based systems, organizations gain immediate cost savings in procurement by decreasing transaction costs
and preventing spend leakage with your supply chain.
Efficiencies
Process efficiency is key for a successful, healthy business. Cloud technology enables better processes by keeping everyone
connected through a mobile experience and automating transaction tasks through the use of machine learning and pattern
matching. With a centralized, unified system, cloud automation can yield immediate benefits in requisition to invoice and
payment business processes and reduced errors and issues leading to higher productivity and decreased processing costs.
Further, by allowing employees to interact with cloud procurement via smart Phones and tablets, business can continue to
move with efficiency and speed.
IT Cost Savings
Perhaps no determinant is more important in realizing the benefits of cloud technologies versus traditional on premise
software is in IT Cost Savings. Systems and applications which required large physical infrastructure and monetary
investments can now provide inexpensive and scalable solutions through the Cloud and cloud infrastructure providers. A
procurement solution that integrates with SAP is easier to access, less expensive, and takes a fraction of the implementation
time companies once faced with traditional software solutions. Cloud technology relieves the user of hidden costs such as
hardware, consultants, infrastructure, maintenance, and costly upgrade cycles, providing lower risk and lower total cost of
ownership.
Conclusion
The cloud offers little upfront expense, automatic upgrades, and pre-integrated best practices which allow organizations to
focus on business growth and improved operating margins. Vroozi’s eProcurement solution that takes SAP solutions to the
cloud empower users with better returns, better processes and higher savings, so their overall SAP investment’s ROI is
accelerated.
According to IDC, spending on Cloud computing is growing at 4.5 times the rate of IT spending since 2009 and is expected
to continue growing at more than 6 times the rate of IT spending from 2015 through 2020. (via Forbes) This massive growth
is easily understood when businesses understand the power and value of cloud solutions. With the Vroozi Platform,
companies can take advantage of robust eProcurement technology delivered in the Cloud and integrated seamlessly with SAP.
| July 2017 |
CXO Standpoint
30

34. In recent times, the retail industry hasn’t seen a more
exciting invention since the invention of cash register.
With new and innovative technologies helping shape
both online and offline experiences for consumers, the
landscape is continuously changing in a way which was
unimaginable even few years back. The best part is that
there seems to be no end of the innovation, which only
influencing the purchase decision of the consumers.
Nowadays the main focus of retailers is to create a safe,
engaging, and unique shopping experience for its
consumers, it’s very important for the retailers to
understand the importance of Big Data and in-store
analytics and adapting to the cloud. With the retail industry
at the verge of massive transformation, we are listing out
few key trends that everyone needs to know to be
successful in the ecosystem that is transforming quickly.
Multi-system Integration
Multi-system integration with various applications gets the
utmost priority from top retailers. Most of the retailers list
out POS integration with other applications as a key priority
alongside the implementation of dynamic marketing content
through mobile devices. This is mostly due to the retailer’s
interest to store all the customer information and purchase
history in a database, which is completely centralized that
could be easily integrated with multiple applications.
However, in order to do that, a retailer needs to use an ERP
database that can handle all these.
Speed
People always look for quick solutions for everything. A
clock starts ticking the moment a customer enters, no matter
how good the product is, if the process is slow and the
attention to details are missing, then customers will leave
disappointed. As a retailer, one cannot please everyone, but
with a modern and efficient POS, the service can be
improved. A modern POS simplifies the communication
between various departments and can save a lot of time for
both the retailer and the customer respectively.
Managing Stocks
Keeping and managing inventory is a nightmare for most of
the retailers, and it's quite natural. Managing inventory is a
never-ending task and takes a lot of effort, time, and
manpower. However, it is quite important to manage
inventories when it comes to long-time survival. An
efficient POS system always makes the process of
managing the inventory much easier. The best part of a POS
is, one can monitor the status of stocked items, shipped
products, and new orders anytime. This is a huge time saver
for a cumbersome and a tedious process, and eventually
helps retailers to focus on other important aspects of
running the business.
Customized Experience
With POS systems, retailers just need to provide
personalization that scoops out every shopper. Every
passing year, retailers are adapting to personalized
technology solutions that allow an interactive user
experience. Thanks to the emergence of all new mobile
POS technology, now retailers can offer its customers more
choices to accommodate their shopping habits by letting
them to complete transactions anywhere in the store. Now
with the invention of improved POS marketers and
customer service teams can contact the buyer at each point
of their purchase decision. With so much data retailers and
consumers can have better customer service, quicker
payment processes and access to better offers and real-time
personalization.
Industry Trends
| July 2017 |32

35. Promotions and Marketing at its Best
Nowadays with the advent of digital technology, marketing
involves maintaining a digital presence as well. A POS can
integrate all the advertised offers with transactions, making
it easier to keep track of all the campaigns. Additionally, it
can integrate with CRM and track customer behavior. When
an offer gets popular among the masses, then the retailer
will see it in his transaction data.
Usage of Big Data analytics
In order to compete with e-commerce, retailers are now
taking the help of Big-Data and in store analytics just to
have a better idea about what’s happening inside the store.
Big-Data analytics helps retailers to track how frequently a
specific item moves from shelf to shopping cart allows
retailers to know the trends that are dominant in the market.
Analytics helps the retail industry in a big way to better
understand consumer purchase pattern and behaviors.
Keeping Track of Employees
To run a business smoothly a retailer, need few people. A
POS system enables to manage them with great accuracy.
With a Point of Sale system in place, employees can sign on
or off easily and the system will automatically log their
work hours and break hours.
Security
Above all, a POS system offers great security protections
that help keeping customer data safe. Retail stores and
businesses are always prime targets for Cyber Criminals,
and a data breach is not good for a business. So, by using
standard encryption and firewall, businesses can be secured
from cyber-attacks and customers can swipe their cards
with a peace of mind.
So, here we have listed out few of the POS trends that will
shape the future of the retail industry. As we look ahead,
these trends will be on focus for both retailers and
customers. The main advantage of an advanced POS system
is greater efficiency and optimization, it links all the
departments together which eventually allows to have better
control over the inventory, better profitability, and to
manage processes in an efficient way.
| July 2017 |
Industry Trends
33

36. Win The Moments That Matter
Lucova:
From inception, the point-of-sale and payments
industry has been catering to the demand of making
payment information more secure and transactions
more convenient. The disruption occurring in the mobile
industry is indirectly manifesting its influence across every
industry, and the payments industry seems to be the most
affected by this trend. Every business, banking entity,
payment processor, and payment gateway is keeping a
finger on the pulse of upcoming POS trends to
accommodate emerging payment technologies.
The truth is as clear as day. The future of POS will no
longer belong to the accountants, but to those who expect
technology to empower them at the frontline. Gradually,
POS is transforming into a Point-of-Experience (POE) and
Lucova is positioned at the forefront of this revolution.
Lucova is a company that has successfully addressed the
three major trends:- First being, that hardware, software and
payment processing is now consolidated into a single
solution. Secondly, data is moving from the local server and
into the cloud. Lastly, the entire POS business model is
being squeezed from the loss in revenue from hardware,
support services, maintenance and transaction processing
fees.
A Tale of Innovation
Lucova was founded to bring people, data and technology
together to deliver human connections at the highest point
of impact, i.e. the Point-of-Sale. They believe that small,
everyday moments have the power to create strong
communities and build meaning in people’s lives. Today,
Lucova deems the entire point-of-sale structure as
inadequate for appeasing the future of commerce and views
the mobile device as a sensor, rather than as real estate for
advertisers. With their proprietary Bluetooth proximity
technology, Lucova has developed a new generation of
Point-of-Experience solutions, built on top of their unique
white-label mobile platform. They have translated their
profound insights in customer transactions from their
experience in retail, restaurants, quick-serve and hospitality
verticals into the campus dining service. Today, Lucova is
well established to cater to the campus dining industry,
where consumers are millennial and have higher
expectations when it comes to experience.
Bold Invisible Solutions, Prioritized for People
From Customer Recognition software to Hands-Free
Payments, to the Point-of-Experience software and
everything in between, Lucova is bringing people, data, and
technology to power everyday moments, in-store.
Lucova has devised a solution where it turns everyday
mobile devices into smart Bluetooth sensors.
They have transformed the traditional Point-of-Sale system
and created the world’s first Point-of-Experience™
Platform. This ingenious platform allows the staff to know
their customers and greet them by their name once they
walk in. With important customer and product data on hand,
the cashiers are no longer button pushers, but essential
relationship builders. The system has been designed to
accept all kinds of payments, from emerging mobile
payments to the traditional card and cash payments. The
system also enables the comfort of managing from
anywhere and anytime through a flexible cloud-based
solution, which doesn’t require proprietary hardware or
operating systems. With Smart Reports highlighting
actionable information, the management team of the
respective organization could easily access key insights
| July 2017 |34

37. about sales and staff performance
in real-time.
The Best Partner for the Best
Experience
Lucova is completely in sync
with their client’s passion in their
product and continually strives
every day to bring meaning to
their brands with their customers
through technology. Matt Clervi,
CEO of Fresh Ideas Food Service
Management has stated, “The
Lucova Campus solution is one of
a kind in the industry and truly
gets how to improve the dining
experience for our students.”
Amy Lunn, Director of Marketing
at Creative Dining has stated,
“Lucova’s responsiveness,
flexibility, and customer service
has proved to us that we’ve found
a true partner in providing our
customers with the best dining
experience possible.”
For Lucova, their clients and their
customers have always been their
inspiration.
The Man who Defines
Customer Service
An alumnus of the University of
Calgary, a great thinker, a
superficial strategist and an
idealistic son, Amit Jhas, the
CEO of Lucova is a
quintessential leader. Amit has
formulated strategies that have
helped Lucova pass through
uncharted paths. With his broad
experience in the customer
service sector, he has brought
Lucova to the forefront as tech
innovator. Taking inspiration
from his father, Amit knows what
customer service looks like and
understands the pain points of the
sector, and this is the reason why
he is compared to none when it
comes to developing the best
customer service solutions.
Incomparable Feats and Future
Deeds
Like every startup, Lucova faced
a great dilemma in finding
passionate, talented individuals
who could solve the impossible.
However, Amit was adamant to
find this rare breed of talent, and
after, he found those who were
not only gifted but were also in
sync with his vision for Lucova.
Amit’s efforts bore fruit in just
eight months of launching FIIT
Point-of-Experience™, when
Lucova facilitated over 1.7
million transactions across
multiple campuses in US. Apart
from gaining 20,000 active
mobile users per month, they also
developed an active community
of client and user enthusiasts.
It is no surprise that Amit
considers his team as his biggest
asset and his clients as his biggest
achievement. He extends his kind
gesture towards his loyal advisors
and investors.
Lucova is all set to expand the
features of their Point-of-
Experience ™ platform, along
with introducing their first Brand
Moment Experience that will
further drive their vision of
human-centric transaction.
Inspired by
humans,
made for
moments
“
“
Amit Jhas
CEO
| July 2017 | 35