TRENDS 2014
THE SALES AND FULFILMENT BPO
COLLECTION
BETTER, SMARTER, CHEAPER
TRENDS 2014
THE SALES AND FULFILMENT BPO
COLLECTION
As sales and fulfilment evolves, the underlying theme
is to become bet...
TRENDS 2014
THE SALES AND FULFILMENT BPO
COLLECTION
1

2

ON TO THE OUTSOURCING
BANDWAGON

‘HUB AND SPOKE’
WITH A DIFFEREN...
TRENDS 2014
THE SALES AND FULFILMENT BPO
COLLECTION
3

4

BUNDLED SERVICES
TO RULE THE ROOST

MASTERING PRODUCT
AND MATERI...
TRENDS 2014
THE SALES AND FULFILMENT BPO
COLLECTION
5

6

CLOUD AND
CONSOLIDATION

WEB IS THE NEW
FACE OF SUPPLY CHAIN

In...
TRENDS 2014
THE SALES AND FULFILMENT BPO
COLLECTION
7

8

EMAIL, CHAT, TWEET
OR FACEBOOK

SERVICE MANAGEMENT
‘ON THE GO’

...
TRENDS 2014
THE SALES AND FULFILMENT BPO
COLLECTION
9

10

ANALYTICS FOR
SMARTER INVENTORY

IT’S ALL ABOUT
THE ‘IMPACT’

S...
TRENDS 2014
THE SALES AND FULFILMENT BPO
COLLECTION
FIND OUT MORE
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2014 Trends for Sales and Fulfillment by Infosys BPO

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As sales and fulfilment evolves, the underlying theme is to become better, smarter, cheaper. And so, changes in processes like inventory optimization, data management, sales, marketing and service management will become evident in the coming year.

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2014 Trends for Sales and Fulfillment by Infosys BPO

  1. 1. TRENDS 2014 THE SALES AND FULFILMENT BPO COLLECTION BETTER, SMARTER, CHEAPER
  2. 2. TRENDS 2014 THE SALES AND FULFILMENT BPO COLLECTION As sales and fulfilment evolves, the underlying theme is to become better, smarter, cheaper. And so, changes in processes like inventory optimization, data management, sales, marketing and service management will become evident in the coming year.
  3. 3. TRENDS 2014 THE SALES AND FULFILMENT BPO COLLECTION 1 2 ON TO THE OUTSOURCING BANDWAGON ‘HUB AND SPOKE’ WITH A DIFFERENCE Once considered core, the inventory optimization function is slowly but steadily moving towards outsourcing Nearshore locations will cater to high-value processes while offshore will cater to transactional processes
  4. 4. TRENDS 2014 THE SALES AND FULFILMENT BPO COLLECTION 3 4 BUNDLED SERVICES TO RULE THE ROOST MASTERING PRODUCT AND MATERIAL DATA Integrated models with technology platforms, application maintenance and BPO services will be preferred Enterprises will show keen interest in centralized product and material master data hubs
  5. 5. TRENDS 2014 THE SALES AND FULFILMENT BPO COLLECTION 5 6 CLOUD AND CONSOLIDATION WEB IS THE NEW FACE OF SUPPLY CHAIN Increasing IT and BPO synergy will drive cloud-based platform adoption for sales and marketing Increasing the value of websites to serve varied vendors and logistics partners will be a focus area
  6. 6. TRENDS 2014 THE SALES AND FULFILMENT BPO COLLECTION 7 8 EMAIL, CHAT, TWEET OR FACEBOOK SERVICE MANAGEMENT ‘ON THE GO’ Improving customer experience and in turn brand value using social will continue to be a priority Mobility devices and cloud-based CRM applications will evolve as the primary service channel
  7. 7. TRENDS 2014 THE SALES AND FULFILMENT BPO COLLECTION 9 10 ANALYTICS FOR SMARTER INVENTORY IT’S ALL ABOUT THE ‘IMPACT’ Smart analytics will be used to smarten up sales and fulfilment operations across the board With SLAs being table stakes, outsourcing contracts will be based on business results delivered
  8. 8. TRENDS 2014 THE SALES AND FULFILMENT BPO COLLECTION FIND OUT MORE Video Blog post Infographic Tweet chat WATCH READ VIEW KNOW MORE #OrdertoCash InfosysBPO.com/OrdertoCashTrends

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