Network with industry leaders at InfosysBPO.com/community
InfosysBPO.com/BPOFutureForward
Follow us @infosys_bpo
#BPOstrat...
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BPO Future Forward – 6 Benefits of the PPM Approach to Transformation

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The Infosys BPO Process Progression ModelTM (PPM) is a roadmap that takes client processes on a journey of progression and continuous improvement. Irrespective of the existing state of client process/industry/function, the model is geared to transform enterprise processes through an evolution curve of higher process maturity, measurable business outcomes, and enhanced client customer satisfaction

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BPO Future Forward – 6 Benefits of the PPM Approach to Transformation

  1. 1. Network with industry leaders at InfosysBPO.com/community InfosysBPO.com/BPOFutureForward Follow us @infosys_bpo #BPOstrategy THE STRATEGY COLLECTION 3. PERFORMANCETRACKING DASHBOARDS Processes are measured across 5 themes and 32 extensive parameters to track progression levels of an engagement 2. ASSESS, DEFINE, EXECUTE (ADE) PPM’s ADE Framework is designed to understand needs, define a future state for processes, and only then execute process recommendations 6. A FOCUS ONTHE END-TO-END PROCESS PPM is designed to view business processes with a holistic view across geographies and functions, ensuring global process transformation 4. UNIQUETO EACH ENGAGEMENT Whether it’s efficiency, scalability or compliance that’s driving the force for change, PPM is designed for varied enterprise needs 1. A CLEAR JOURNEYTO TRANSFORMATION The model addresses the complete cycle of objectives of the three stages of progression for a business process: P1 – noiseless processes, P2 – process excellence, P3 – business outcomes 5. COMPREHENSIVE MATURITY ASSESSMENT Process maturity is measured with a seven-step approach and a well-defined governance mechanism to periodically measure maturity levels The Infosys BPO Process Progression ModelTM (PPM) is a roadmap that takes client processes on a journey of progression and continuous improvement. Irrespective of the existing state of client process / industry / function, the model is geared to transform enterprise processes through an evolution curve of higher process maturity, measurable business outcomes, and enhanced client customer satisfaction. 6 benefits of the Process Progression ModelTM (PPM) approach to transformation

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