2. The front desk is the first contact of a customer and an organization.
Front desk personnel serve as the face of her employer.
S/he is sometimes the only person whom the guests of the small business/inquiries meet.
When a customer walks through the door and is greeted by your front desk personnel, or when
customers/leads call your company and the front desk personnel picks the telephone, their level of
professionalism represents your company’s brand. To properly reflect your brand they must
represent your company through their appearance, behavior, attitude, business manners and
communication skills.
@BelleSantus
INTRODUCTION
3. Provides information on general inquiries.
Receiving visitors.
Distributing mails.
Transfers calls.
DUTIES OF FRONT DESK
PERSONNEL
4. ARE THE SERVICES OF FRONT DESK
PERSONNEL NEEDED IN AN
ORGANIZATION?
5. Avoids negative communication.
Represents the company’s brand.
Treats all customers with respect.
Manages telephone communication with courtesy.
Avoids behaviors that hinder their professional image.
Maintains their work space to make it a reflection of their professional image.
Deals politely and professionally with discourteous, demanding, or dissatisfied
client.
THE EXCEPTIONAL FRONT DESK
PERSONNEL
6. Having the Right Skills.
Possess excellent listening skills.
Take notes on everything.
Answer the phone politely with a standard greeting.
Handle customers who come to your business with efficiency
and politeness.
Have a positive attitude.
Be courteous.
Neatness counts.
How to Be a Good Front Desk
Personnel
7. How the person manning the front desk is expected to handle
multiple activities with ease, poise and
Professionalism, when the front desk area is unavoidably busy and
noisy.
CHALLENGES
8. PRECAUTIONS
Never say "I don't do
XYZ.’’.
Don't 'fake' being
nice.
Never get into an
argument with a
caller or visitor
9. Manners are not a relic of the past, they are more important than ever in our highly
technical world.
Manners are a way to show a person that you care about them; especially our
customers. This action will not go unnoticed. When a client walks in to your office, greet
them with a smile and stand up straight and tall. Be friendly warm and inviting.
Answering any questions that the client might ask is a great way to make an impression.
If you don’t have the answer, get it. Go above and beyond for the client. The goal is
simple. Make the client feel welcomed, comfortable and part of the family.
@BelleSantus
CONCLUSION
