Despite what Miss Manners tells your customers, you want them to text in your restaurant. When you let your customers text, it opens their options, respects their schedule, and saves your restaurant money.

1. WHY IMPLEMENT A TEXTING
SOLUTION IN YOUR
RESTAURANT?
an IVR Technology Group presentation

2. WHAT
PROBLEM
ARE WE
SOLVING?
More convenient for the customer
A majority of your customers are using
smartphone devices. Think about it. If you are
going to a restaurant, wouldn't you rather text into
a number to see if you can make a reservation,
rather than call? A confirmation can be sent to you
via text with your reservation time.

3. 72 PERCENT
C O M P A N Y . C O M
C U R R E N T L Y
O F P E O P L E A R E U S I N G A S M A R T P H O N E

4. THE
DETAILS
Save on costs
Mobile coupons don't cost anything in
comparison to paper print-outs
Why pay for pagers when you can text your
customers?

5. REAL-TIME
UPDATES
"Texting is a way of life" - says a millennial.
Reach customers in real-time by texting them
around lunch or dinner with a mobile coupon to
bring them into your restaurant. Chances are if they
are deciding to go out to dinner, they'll choose your
restaurant.
of text messages are opened and read.
98%

6. We understand the struggle.
E L I M I N A T E U N C L E A R
C O N V E R S A T I O N S O V E R
T H E P H O N E
How many times has someone placed an order,
but the person taking the phone call wrote down
the order wrong? Eliminate the need to ask a
customer to repeat themselves, and better your
customer's satisfaction by getting their order right
the first time.
TAKE-OUT
ORDERS

7. EMPLOYEE
SCHEDULES
Create an internal texting solution to
keep your staff updated on shifts that
become available
Text all of your employees at the same time to
alert them of shift changes, and openings in your
restaurant's schedule

8. Whether they are sitting at a table in your resturant, ordering food and picking it up, or deciding
whether or not they should come to your restaurant in the first place, show them you care by
sending them a text message.
SHOW THEM LOVE
K E E P C U S T O M E R S I N T H E K N O W
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