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Key Trends in Sourcing Structure

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Information Services Group (ISG)
Information Services Group (ISG)

Enterprise decision makers are shifting their solution requirements from longevity to disposability, while ITO pricing strategies are moving from pricing bands to utility pricing. BPO enterprise purposes are also shifting from traditional back-office to specific industry functions, changing the shape of the global service provider community.

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Key Long-term Trends in Sourcing Structure 1 Shift in Enterprise Decision Maker’s Solution Requirements Longevity Disposability 2 Shift in ITO Enterprise Pricing Strategies Pricing Bands Utility Pricing 3 Shift in BPO Enterprise Purpose, Spurring Activity Traditional Industry 4 Global Service Provider Community Changing Shape Back-office Specific $ Copyright © 2013 Information Services Group, Inc. All Rights Reserved 1

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Key Trends in Sourcing Structure

  • 1. Key Long-term Trends in Sourcing Structure 1 Shift in Enterprise Decision Maker’s Solution Requirements Longevity Disposability 2 Shift in ITO Enterprise Pricing Strategies Pricing Bands Utility Pricing 3 Shift in BPO Enterprise Purpose, Spurring Activity Traditional Industry 4 Global Service Provider Community Changing Shape Back-office Specific $ Copyright © 2013 Information Services Group, Inc. All Rights Reserved 1