How do we move forward, together...? Smart and sustainable city plans often face a deficit of engagement from citizens. IRIS Smart Cities is working to address this and sharing insights from their work on the ground. Willem-Jan Renger of HKU and Arno Peekel of Utrecht Sustainability Institute take us through the 4 stages of citizen engagement, design systems thinking in cities, touchpoints and influencers. Discover the good, the bad and even the ugly of citizen engagement in sustainable district development!