7. Flow of complaints and
convincing
Mayors/Town Councils
Provincial Federal
Chambers of Commerce
Austrians
Governmment Government
City Associations
Local Associations
8. Flow of complaints and
convincing
Mayors/Town Councils
Provincial Federal
Chambers of Commerce
Austrians
Governmment Government
City Associations
Local Associations
9.
10. The Team
About 70 persons
2 days workshop
Two manuals (short/extended version)
„Tell stories, create stories, share stories!“
33. Conclusions
Think big, start small
Research the area beforehand
Remain flexible - online and offlline
WOM works best with a mix of measures
WOM is also the future of professional
communications in Austria