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CLOUDQUAL A Quality Model for Cloud Services
Abstract
Cloud computing is an important component of the backbone of the Internet of Things (IoT).
Clouds will be required to support large numbers of interactions with varying quality
requirements. Service quality will therefore be an important differentiator among cloud
providers. In order to distinguish themselves from their competitors, cloud providers should
offer superior services that meet customers' expectations. A quality model can be used to
represent, measure, and compare the quality of the providers, such that a mutual
understanding can be established among cloud stakeholders. In this paper, we take a
service perspective and initiate a quality model named CLOUDQUAL for cloud services. It is
a model with quality dimensions and metrics that targets general cloud services.
CLOUDQUAL contains six quality dimensions, i.e., usability, availability, reliability,
responsiveness, security, and elasticity, of which usability is subjective, whereas the others
are objective. To demonstrate the effectiveness of CLOUDQUAL, we conduct empirical
case studies on three storage clouds. Results show that CLOUDQUAL can evaluate their
quality. To demonstrate its soundness, we validate CLOUDQUAL with standard criteria and
show that it can differentiate service quality.
Existing system
Cloud computing is an important component of the backbone of the Internet of Things (IoT).
Clouds will be required to support large numbers of interactions with varying quality
requirements. Service quality will therefore be an important differentiator among cloud
providers. In order to distinguish themselves from their competitors, cloud providers should

2. offer superior services that meet customers' expectations. A quality model can be used to
represent, measure, and compare the quality of the providers, such that a mutual
understanding can be established among cloud stakeholders.
Proposed system
In this paper, we take a service perspective and initiate a quality model named
CLOUDQUAL for cloud services. It is a model with quality dimensions and metrics that
targets general cloud services. CLOUDQUAL contains six quality dimensions, i.e., usability,
availability, reliability, responsiveness, security, and elasticity, of which usability is
subjective, whereas the others are objective. To demonstrate the effectiveness of
CLOUDQUAL, we conduct empirical case studies on three storage clouds. Results show
that CLOUDQUAL can evaluate their quality. To demonstrate its soundness, we validate
CLOUDQUAL with standard criteria and show that it can differentiate service quality.
System Requirements:
Hardware Requirements:
· System : Pentium IV 2.4 GHz.
· Hard Disk : 40 GB.
· Floppy Drive : 44 Mb.
· Monitor : 15 VGA Colour.
· Ram : 512 Mb.
Software Requirements:
· Operating system : Windows XP/7.
· Coding Language : net, C#.net
· Tool : Visual Studio 2010