1. ELICITATION & COLLABORATION
ICT 761
Christopher Harper
Winter 2019
CONTINUING EDUCATION

2. WELCOME & INTRODUCTION

3. WELCOME
Welcome to ICT 761 – Elicitation & Collaboration!
Over the next 10 weeks we’ll be exploring the foundations
approaches, tools, and techniques for eliciting requirements and
collaborating with stakeholders during a project.
We’ll be referencing the PMI-BA Practitioners Guide and the
BABOK v3; however, they are not required resources for our time
together.
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4. IN CASE OF EMERGENCY
 In the event we need to evacuate, please proceed out the
nearest emergency exit and meet at the muster point.
 Please take the stairs and do not use the elevators.
 Our location on Campus is: ECB 080 – In the Education Block
Basement
 Emergency phone number for campus is 403.220.5333.
Because we’re doing this online, no need to worry about this 
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5. HOUSE KEEPING
 Bathroom locations…. Are in your house!
 We’ll have a 15 minute break part way through each class.
 Please ensure you have presence of mind during classes and
participate in discussions. This is particularly challenging
during online courses.
 If you are unable to attend class, please ensure you contact
Chris at Christopher.harper@ucalgary.ca as soon as possible.
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6. ACADEMIC HONESTY & CONDUCT
 Please ensure you review the information found here
regarding Academic Misconduct.
 Please ensure you:
— Respect the dignity of each other
— Treat everyone fairly
— Respect academic freedom
— Respect for University and individual property
— Phone on mute 
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7. THE INSTRUCTOR - CHRIS HARPER
 Have been consulting for most of my career beginning in human resources and
moving through finance, project accounting, asset management, and information
technology.
 Currently Senior Director, Digital Business Transformation for a North American
consulting firm.
 Certified Business Analysis Professional and Certified Management Consultant.
 Assisted in the writing of the updated exams for BABOK v3 and the new
credentials for IIBA.
 Enjoy sharing my knowledge and especially enjoy learning from others.
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8. CONTACTING ME
 You can contact me in several ways:
—Email: christopher.harper@ucalgary.ca
—Phone: 403.978.6677 (Text Message is easiest)
—Twitter/Instagram: @harpsinyyc
I don’t really have set hours but please be assured I will get back to you as
quickly as possible.
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9. INTRODUCE YOURSELF
 Introductions
—Your name
—What you do for work and fun
—Exposure to business analysis/project efforts
—What the big question is you want answered by the end of
the course
—Other business analysis courses or research you’ve done
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10. LEARNING OBJECTIVES
& COURSE OUTLINE

11. COURSE LEARNING OBJECTIVES
 At the end of the course, you’ll be able to:
Assess the type of project that is being undertaken.
Assess and select appropriate elicitation techniques.
Adequately prepare for elicitation sessions.
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12. COURSE LEARNING OBJECTIVES
Select and apply the appropriate business analysis
techniques during the elicitation sessions.
Formulate the outcomes and results of elicitation
sessions.
Review and confirm outcomes of elicitation sessions,
store and manage information, and collaborate
continuously.
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13. COURSE TOPICS COVERED
 Introduction and review of elicitation and collaboration
concepts.
 How to prepare for elicitation activities.
 Conducting and managing elicitation sessions with
stakeholders.
 Verifying and validating results of elicitation sessions.
 Share and communicate business analysis information.
 Collaborating with stakeholders regularly.
 Elicitation techniques in the agile context.
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14. CLASS SCHEDULE
 Module 1 | Class 1 – Introduction Elicitation & Collaboration
By the end of this module, you’ll be able to:
— Introduce yourself 
— Define key aspects of elicitation and collaboration.
— Define key relationships between the various elicitation and
collaboration approaches.
— Understand what makes elicitation and collaboration work.
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15. CLASS SCHEDULE
 Module 2 | Classes 2 – Prepare Elicitation Activities
By the end of this module, you’ll be able to:
— Determine the scope of elicitation activities.
— Develop a business analysis plan for elicitation activities.
— Identify and plan for engaging stakeholders.
— Prepare for the performance of elicitation activities.
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16. CLASS SCHEDULE
 Module 3 | Class 3 - 7 – Conduct Elicitation Sessions
By the end of this module, you’ll be able to:
— Justify the purpose of conducting elicitation activities.
— Describe the various parts and sequencing of conducting elicitation
activities.
— Apply foundational inquiry approaches to elicitation activities.
— Describe several elicitation techniques that may be used as part of
elicitation activities.
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17. CLASS SCHEDULE
 Module 4 | Class 8 – Validate Results
By the end of this module, you’ll be able to:
— Review of the various cycles which affect validation of results.
— Determine value opportunities based on outcomes.
— Model requirements in preparation for validation.
— Model requirements for decision making.
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18. CLASS SCHEDULE
 Module 5 | Class 9 – Share Business Analysis Information
By the end of this module, you’ll be able to:
— Define the difference between verification and validation of
requirements.
— Determine which modeling techniques are best for which audiences.
— Determine how best to communicate requirements to specific
audiences.
— Understand how to efficiently acquire approvals on artifacts.
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19. CLASS SCHEDULE
 Module 6 | Class 10 – Ongoing Collaboration & Agile
By the end of this module, you’ll be able to:
— Understand how to elicit and collaborate in an agile project context.
— Determine how best to navigate the complexities associated with
collaboration.
— Apply ethical influencing and leadership skills to drive collaboration.
— Work with difficult stakeholders during elicitation and collaboration
activities.
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20. HOW WE’LL LEARN
 Individual & Group Discussions
 In-Class Speaker (Will try to score us one!)
 Sharing experiences, exploring questions
 Weekly Online Discussion
 Case Studies
 Integrated Case Study
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21. EXPECTATIONS OF INSTRUCTOR
 You can always expect me to be an open book. I’ve been on
many adventures over my career and enjoy sharing them. I
also enjoy learning from everyone with us today.
 An environment of collaboration is key to sharing experiences
and making our time together fun. I do what I can to make
this happen.
 I will provide some time in class to complete out of class
assignments and discussion questions. I want to respect your
personal time.
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22. GRADING RUBRIC
 Grading is based on the following course components:
Assignment #1 - Weekly Online Discussion ..……………….……… 20%
Assignment #2 – Case Study 1 ………………….………………………… 10%
Assignment #3 – Case Study 2 ………………………………………..….. 15%
Assignment #4 – Case Study 3 ……………………………………..…….. 10%
Assignment #5 – Case Study 4 ……………………………………..…….. 15%
Assignment #6 – Integrated Case Study ..……………………..…….. 30%
 You are also able to grade me! Please complete the interim and final course
evaluation form so that both the course and I are able to improve.
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23. References
 Checkmark symbol – Used under creative commons
unrestricted
https://commons.wikimedia.org/wiki/File:MW-Icon-
CheckMark.svg