1. HIRANMAYEE SAHOO
Mobile: +91 9663387342
E mail: hiran_24apr@ymail.com
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Aspiration
To continuously utilize and enhance my skills to evolve as an able consultant and assist the organization to realize its
goals.
Experience Summary
Infra Specialist in Cognizant Solution from Nov 2014-Till Now (Total Experience: 5.8 Years):
 Working in two different domain projects parallel as a single point of contact.
 Working in LDAP and SSO integration
 Worked on scripted web service
 Built many custom applications
 Worked on Demand, Release & PPM Application
 Worked on Asset Management, Discovery & Service Watch
Associate Consultant in KPMG Global Services from DEC 2013-Nov 2014 (Total Experience: 3.8 Years):
 Working as a developer in a SAAS tool called Service-Now (for ITIL Implementation) for around 0.8 years.
 Working in two different domain projects parallel as a single point of contact.
 Working in all advanced concepts in Service-Now with all releases
Systems Engineer in TCS from March 2011-DEC 2013(Total Experience: 2.9 Years):
 Working as a developer in a SAAS tool called Service-Now (for ITIL Implementation) for around 2.9 years.
 Supporting SUN IDM tool which is used as the back-end to Service-Now.
 Completed three months of ILP in TCS with stream training which included various conceps like C ,C++,Basic
Java and .Net Concepts
Corporate Trainer:
Conducted corporate training for Syntel and conducted internal training for my organization.
Educational Summary
Duration Qualification Category Percentage
2005 – 2009 Bachelor of Technology (ECE), DRIEMS.BPUT 78 %
2003 – 2005 Standard XII / Rajdhani Junior College(12th) 62 %
2002 – 2003 Standard X / Govt. High School IRC Village(Matriculation) 82 %
Technology & Certification
 Service-Now tool, JavaScript, HTML and SUN IDM.
 Basics of Core Java and Pl / SQL Developer.
 Basics of .Net

2.  Six Sigma Green belt certified by TCS.
 Implementation specialist Boot-camp training(SERVICENOW)
 Service Now System Administration certified
 Service Now Implementation Specialist Certified
 ITIL V3 Certified
Project Details
Title: Demand Integrated with Change & Release management
Role: Single point of contact with direct customer
Solution Environment: Service-Now
Duration: Jun 2016-Till Now
Description:Implemented Demand,Release Management .And integrated both modules with change
management.
Responsibilities: Client Facing,Requirement Analysis, Development, Testing on Development and Staging Server,
Production Roll Out, Production Support and Enhancements.
Accomplishments: Customer Appreciations for providing innovative ideas to build end-end process.
Title: Asset Management. Working on Asset Management and CMDB
Role: Single point of contact with direct customer
Solution Environment: Service-Now
Duration: April 2016-Till Now
Description:Implemented Asset Management with Discovery and integrated with CMDB
Responsibilities: Client Facing,Requirement Analysis, Development, Testing on Development and Staging Server,
Production Roll Out, Production Support and Enhancements.
Accomplishments: Customer Appreciations for providing innovative ideas to build end-end process.
Title: Service Watch
Role: Single point of contact with direct customer
Solution Environment: Service-Now
Duration: Mar 2016-Till Now
Description:Implemented service watch and discovered 5 Business services using service watch
solution.
Responsibilities: Client Facing,Requirement Analysis, Development, Testing on Development and Staging Server,
Production Roll Out, Production Support and Enhancements.
Accomplishments: Customer Appreciations for providing innovative ideas to build end-end process.
Title:LDAP and SSO integration. Working on service catalog,incident and knowledge module
Role: Single point of contact with direct customer
Solution Environment: Service-Now
Duration: NOV 2014-Till Now
Description:Implemented SSO integration with a third party service provider and implemented LDAP
integration with help of SFTP server.
Along with build service catalog and heavily customizing incident and knowledge module.
Responsibilities: Client Facing,Requirement Analysis, Development, Testing on Development and Staging Server,
Production Roll Out, Production Support and Enhancements.

3. Accomplishments: Customer Appreciations for providing innovative ideas to build end-end process.
Title:Integrated Service Now with a 3rd
party system
Role: Single point of contact with direct customer
Solution Environment: Service-Now
Duration: NOV 2014-Till Now
Description:Integrated ServiceNow with a 3rd
party application for data transfer between both the
system.It is a bi-directional integration which is controlled through only service-now scripted web
service.
Responsibilities: Client Facing,Requirement Analysis, Development, Testing on Development and Staging Server,
Production Roll Out, Production Support and Enhancements.
Title:Business Services
Role: Single point of contact with direct customer with Developer role
Solution Environment: Service-Now
Duration: DEC 2013-NOV 2014
Description:Customize Business service catalog module with the help of advance concepts like UI
page,UI macro and script Includes etc.
Along with build relationship of business service catalog with CMBD classes like Application,Business
Service and Processes.
Responsibilities: Client Facing,Requirement Analysis, Development, Testing on Development and Staging Server,
Production Roll Out, Production Support and Enhancements.
Accomplishments: Customer Appreciations for providing innovative ideas to build end-end process.
Title:Service Catalog and Integration with LDAP
Role: Single point of contact with direct customer with Developer role
Solution Environment: Service-Now
Duration: DEC 2013-NOV 2014
Description: Customize service catalog module.Implemented service-catalog module with different
kind of workflows.
Along with involved in LDAP integration.
Responsibilities: Requirement Analysis, Development, Integration Testing on Development and Staging Server,
Production Roll Out, Production Support and Enhancements.
Accomplishments: Customer Appreciations for Improving Existing Process and for new Roll outs.
Title:ITSM Services
Role:Devloper
Solution Environment: Service-Now
Duration: March 2013-DEC 2013
Description:Customize service catalog module.Implemented service-catalog module with different
kind of workflows for around 700 item.
Along with involved with incident,change and problem management frequently.
Implemented Content management successfully
Responsibilities: Requirement Analysis, Development, Integration Testing on Development and Staging Server,
Production Roll Out, Production Support and Enhancements.
Accomplishments: Customer Appreciations for Improving Existing Process and for new Roll outs.
Title: Infrastructure Services
Role: Developer
Solution Environment: Service-Now
Duration:March 2011-March 2013

4. Description: Customization of ITIL Based Service-Now Application by using JavaScript, AJAX, XML and Web Services.
This involves implementation of prominent modules of ITIL Framework like Incident Management, Problem
Management, Event Management and Service Catalogue Management,Change Management.
Responsibilities: Requirement Analysis, Development, Integration Testing on Development and Staging Server,
Production Roll Out, Production Support and Enhancements.
Accomplishments: Customer Appreciations for Improving Existing Process and for new Roll outs.
Service-Now Experience Summary
• Implementation of New Application Introduction process for the maintenance of CMDB and Service catalog
• Implementation of Procurement Request process.
• Customization of Incident Management Process
• Implementation of Service Catalogue Management.
• Implementation of various customized reports.
• Worked on implementation of Project Request.
• Implementation of Content Management module
• Worked on implementation of Third party connection module.
• Worked on implementation of Change request
• Worked on User assets, Discovery, Role revoke process
• Worked on enhancements and maintenance of SOX and problem modules
• Working knowledge of LDAP and data import in Service-Now
• Worked on Service-Now integration with IDM and various in-house Applications
• And all Administration and support activities in service-now.
• Worked on integration with webservices
SUN IDM Experience Summary
• Implementation of User On boarding process,offboarding and transfer process.
• Administration of SUN IDM.
• Worked on reports module of SUN IDM.
• Regular Support activities.
Achievements
• Played a pivotal role in the roll-out of Change Request, New Application Introduction Process, Service
Catalogue Management, Customized reports and Project Request.
• Client Appreciation for the roll-out of Change request(SACM Process), preparation of customized reports and
SOX process.
Extracurricular Activities
 Played a key role for GE ISU as a knowledge officer
 Involved with many TCS internal activities like IPMS
 Organizing committee head for various activities during college and school.
 Won various certificates and Medals in Athletics and other sports
 Awarded above & beyond performer
 Awarded Excellence Champ as an offshore lead
Key Skills
 Proactive in taking up works without anyone instructing me to do things.
 Ability to motivate people

5.  Flexible and hardworking to establish myself in the mentioned profile
Personal Profile
Date of Birth : 24-04-1988
Nationality : Indian
Linguistic Proficiency : English, Oriya and Hindi
Leisure Pursuit : Listening music,Cooking
PAN : CHYPS4117H

6.  Flexible and hardworking to establish myself in the mentioned profile
Personal Profile
Date of Birth : 24-04-1988
Nationality : Indian
Linguistic Proficiency : English, Oriya and Hindi
Leisure Pursuit : Listening music,Cooking
PAN : CHYPS4117H