Why is better looking to Nearshore for you can run your Contact Center campaigns ?

1. Sicomoro No. 1818
Col. Nombre de Dios
Chihuahua, Chih. Mex.
C.P. 31105 Tel. (614) 158 9200
With the proliferation of companies using Call Center and Business
Process Outsourcing (BPO) companies throughout the world,
companies have come to realize the importance of carefully
selecting the Call Center/BPO most suitable to successfully support
their business. One of the key considerations in this choice is
location. The fastest growing choice in locations being considered
today are NearShore locations.
NearShore outsourcing is the practice of obtaining services from a
company located in a across the border region from the United
States.
Since the opportunity to reduce operating costs for businesses
using NearShore locations is high (normal reductions in costs are
35-60% vs. U.S. operating costs as an example), more and more
businesses have been following the trend and making the choice to
gain the advantages of NearShore Outsourcing.
If you are the decision-maker at your company and looking for a
better outsourcing solution; the below list of NearShore
outsourcing advantages might help you decide whether NearShore
outsourcing is the right fit for your businesses’ current and future
needs.
For NearShore; evaluate Ideal Contact Center/BPO and request a quote for your project;
oscarhernan.gonzalez@gcideal.com
idealccs.com
Reduced Operating Costs
Proximity to USA
Strong Cultural Affinity with USA
Excellent English Speaking Skills
Higher Quality
10- 13 hours
25 hours +
$2,000.00 minimum
$0.28 / minute
0 Hours in CST/CDT
4 hours +
$425.00 average
$0.10 / minute
Time Zone Differences
Travel
Airfare
Voice Communication Cost
Offshore NearShore
Outsourcing to the RIGHT Call Center/BPO
company at your NearShore location will
most likely also provide you higher quality.
Why? Because this is all the Call Center/
BPO companies does. They specialize in the
service you are outsourcing with them and
most likely have better procedures in place
than you currently have, better technology
and tighter operational and quality ratios.
With
lower
cost,
differentiation
is by value,
not by
cost.