2. Issues and opportunities – the project rationale Project design and conduct The product Benefits of the process approach Questions Demonstrating the Value of Process Modelling
3.
4.
5. FRAUD INVESTIGATION MANUAL (FIM) How the FIM was developed (and is updated)… Process design workshops with FIT staff, internal and external stakeholders End-to-End Business Process Model completed Reviewed by internal and external stakeholders All updated policy and procedures signed off and links created All associated policy and procedure reviewed for compliance with AGIS and other appropriate standards Implemented nationally FIM updates driven by feedback and policy changes
6.
7. FRAUD INVESTIGATION MANUAL (FIM) What’s involved 123 Process Diagrams 285 Activities (use cases, both manual and IT) Over 1500 links to documents/URLs Maintained daily to ensure Fraud Investigation staff have access to the latest updates and minimal technical issues.
What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
What is Webcapture Webcapture is a software tool developed to log and audit customer online transactions. Webcapture has the capacity to record all customer transactions with Centrelink. Webcapture was introduced to Centrelink in 2004.
![[object Object],Tony Brown and Frank Fletcher Business Process Design Branch Demonstrating the Value of Process Modelling 2 September 2009](https://image.slidesharecdn.com/cihcbpmlinkdemonstratingthevalueofprocessmodellingv12-091001195124-phpapp01/85/demonstrating-the-value-of-process-modelling-1-320.jpg)
