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Final Assignment
This document is a collaboration of all the assignments of this terms class. It is a business plan for my company,
All That Shines Jewelry.
ALL THAT SHINES JEWELRY
Bachelors Capstone Final Project
Heather M. Marble
MT 499-02
Dr. James Ziegler
Table of Contents
Section 1: Executive Summary (Business Description) ................................................................. 2
Section 2: Code of Conduct............................................................................................................ 6
Section 3: Marketing Plan (Strategy and SWOT)........................................................................... 8
Section 4: Operations.................................................................................................................... 10
Section 5: Finance......................................................................................................................... 14
Section 6: Cash Flow Analysis ..................................................................................................... 16
Section 7: Information Management ............................................................................................ 18
Section 8: Management Summary................................................................................................ 21
References..................................................................................................................................... 24
Appendix....................................................................................................................................... 26
Bachelors Capstone Final Project-All That Shines Jewelry 2
Section 1: Executive Summary (Business Description)
Type of Business & Products
I am going into this business with a partner. My partner will be fully invested like myself.
She will be making the jewelry, as will I. Both of us will play a part in the creativity of each
piece. We will share in the profits and expenses of the business. We will each put in an equal
amount to the startup costs of the company. As stated by the IRS, “each person contributes
money, property, labor or skill, and expects to share in the profits and losses of the business.”
(Internal Revenue Service; irs.gov)
Inventory
My partner and I already have over 100 pieces of unique jewelry made to get us started.
Our plan is to make at least 10-15 pieces each a day to fill the store. As we see how the demand
is, we will adjust to meet it. For custom pieces, we will have a lead time depending on how
intricate the piece is. We will base our cost on the cost of the material and add at least a 25%
profit. On pieces that have a higher demand, we will increase the profit margin to 30%. For
custom pieces, we will charge a service fee of $5.00 plus the 25% profit. We will purchase our
supplies from wholesalers to save on cost of materials.
Since we plan on going to festivals and craft shows, we will have expenses for our booth.
We will need to get table cloths and display items like small stands and display cases for the
jewelry. We will need to add these to the cost of opening the business. There are several
wholesalers online that sell these things for good prices. Taking the time to research can save us
a lot of money.
Vision Statement & Slogan
Bachelors Capstone Final Project-All That Shines Jewelry 3
I believe that we all have something to give to our customers. The vision statement for
All That Shines Jewelry is “To become a local resource for customers that want to add some
bling into their lives with hand-crafted jewelry.” This company has the ability to give its
customers uniquely designed pieces that can add spark to any outfit.
The slogan for All That Shines Jewelry is “Our jewels will keep you looking beautiful.” I
think that keeping the slogan simple is the best way to go. Our intentions are to help people look
good by accessorizing with our jewelry.
Location & Target Customers
All That Shines Jewelry will be open six days a week–closed on Sundays. The hours of
operation will be from 10:00 am to 7:00 pm. Our target audience is teenage girls 15-19 and
women 20-85. With special requests, we will do men’s jewelry. Our shop will be located in a
strip mall where other shops that target the same demographics as we do.
Our shop will not be our only source for customers. We will also go to local festivals and
craft shows. We will budget for the cost of the booths. We can use this as a way to advertise our
shop and sell more jewelry. When we go to the festivals and craft shows, we will need to hire
someone to help since one of us needs to be at the store. We can hire someone, possibly a family
member, to work the booths with one of us and pay them a flat fee of $50 per day plus travel
expenses. This allows us a good opportunity to meet with others in the industry and get ideas for
new pieces. Also, customers will get familiar with seeing our products.
Competitive Advantage
We pride ourselves on being unique with our designs. Each piece is hand-crafted and is
one of a kind. Customers will be able to make special requests designs for additional fees. We
will market this feature on our website and on store promotions.
Bachelors Capstone Final Project-All That Shines Jewelry 4
Marketing Strategy
The marketing strategy for All That Shines Jewelry is important. Our strategy is to create
confidence in our customers that our products are made from quality material and sell at a
reasonable price. We plan to create a marketing campaign that will get our name out to our
potential customers about our products. We’ll let them know that they can shop in our stores and
see and handle the products in person. We also will have a website where customers can shop
online. Our marketing coordinator/salesperson will handle getting information on the web and
mailed to our customers our grand opening. She will also be the one to alert our customers of
new promotions and products.
Initial Financing
There are several steps that need to be done to get the business off the ground. The first
thing that needs to be done is to have a meeting with a financial advisor to make sure we have
the money available to operate the business. My partner and I will both need to take out a loan to
pay for expenses like rent of the building, supplies, utilities, marketing fees and salaries. We both
have our personal money to invest into the company but we want to also use secure loans to help
with the expenses.
Management Style & Start-up Personnel
Our management style will be permissive. “Leader permits subordinates to take part in
decision making and also gives them a considerable degree of autonomy in completing routine
work activities.” (Rensslear Polytechnic Institute; rip.edu) I believe that a good employee needs
to feel a sense of ownership in their job. By letting them make some of the decisions gives them
this sense. The bigger decisions will always be made by me and/or my partner.
Bachelors Capstone Final Project-All That Shines Jewelry 5
The leadership role that I will have in the company will be several. I will be one that will
make decisions on what we buy for the shop. I’ll also make decisions on what and when we’ll do
an advertising campaign. Another responsibility I will take on is the accounting for the company.
My partner will have some similar roles that I do. She will be involved in some of the
decisions of what gets made for the shop. She’ll also get to have some input on what we put on
the website. One of her roles will be supervising the marketing/salesperson. She will be giving
directions on what we want to put up as in advertisements in the shop.
The marketing/salesperson will have several roles in the company. This person will be
responsible for updating our website with new products and featured products each month.
He/she will also be the person that the customers see in the store. They will have to know a little
about the products that we sale. They will also need to have some marketing experience since
they will be doing our marketing campaigns. As we get our customer base expanded, we plan on
having a quarterly mailing that this person will be responsible for producing with input from me
and my partner. This position will also be required to do the direct mailings.
Bachelors Capstone Final Project-All That Shines Jewelry 6
Section 2: Code of Conduct
Definition
Every organization whether it is a business, school or club has a particular policy of how
they expect its employees, students or members to act within and outside the organization. This
policy is often referred to as a Code of Conduct. “A code of conduct creates a set of rules for
specified circumstances that become a standard for all who participate in the group and represent
themselves outside of the group.” (Miranda, Kay; www.ehow.com) Code of conduct can be
written or they can be implied.
Code of Conduct for All That Shines Jewelry
The code of conduct for All That Shines Jewelry will be a written policy that each staff
person will have to sign. The code of conducts will include values, principles, personal
responsibility and compliance. Each of these components are important to making sure that our
company stays ethical and financially legal.
Values are important because it deals with how you work day-to-day. “Business values
typically are expressed in terms of how the company performs its day-to-day interactions with
suppliers, employees and customers.” (Sullivan, Jeri; smallbuisness.chron.com) We want to
make sure that our customers are comfortable with our products and our service; that they feel
they are getting a good and honest product and service from our company.
Another key component in our code of conduct is our principles. It is important that our
employee, my partner and I stand by our principles. We want to make sure that our customers are
satisfied by our service and products.
Everyone will have to take personal responsibility for their own actions. “This is meant to
show that it is not sufficient to merely adhere to the values and principles but to help ensure
Bachelors Capstone Final Project-All That Shines Jewelry 7
every employee supports the code of ethics by reporting violators.” (Sullivan, Jeri;
smallbuisness.chron.com) If anyone sees a violation, it is important for them to bring it to either
my partner or my self’s attention for the betterment of the company. To not do this, is like doing
the violation yourself.
One of the most important aspects of our code of conduct is compliance. You can run
into many financial troubles. You also might have issues with the law by not being in
compliance. “Any laws or regulations may be referenced as rules to adhere to as part of daily
business interactions.” (Sullivan, Jeri; smallbuisness.chron.com)
Bachelors Capstone Final Project-All That Shines Jewelry 8
Section 3: Marketing Plan (Strategy and SWOT)
Marketing Plan
The marketing plan for All That Shines Jewelry is two-fold. It will be a combination of e-
marketing and traditional marketing. E-marketing is marketing that is done using resources
through the internet. Traditional marketing is marketing includes TV, radio and print. There are
benefits and downsides to both methods. “Traditional Marketing require a substantial time and
budget to get the desired result.” (Ho, Jason ; www.allianzclick.com)
“Internet Marketing tracking mechanism can be easily implemented to monitor, assess
and account for your return in investment (ROI), which is very difficult to attain for TV or print
media.” (Ho, Jason ; www.allianzclick.com) Marketing through the internet also allows you to
target specific customers. It is more cost effective than traditional marketing.
I will use traditional marketing by placing ads in local trade magazines about our store
and the products that we sell. I will mostly be utilizing e-marketing using several different
avenues. One method I will use will be to create an email database of customers and send out bi-
weekly and monthly newsletters about the store-some will have specials and coupons. We will
also have a webpage to advertise our products and customers will be able to order on-line.
4 P’s of Marketing
Products: The brand name for all the products is All That Shines Jewelry. There will be
different categories of jewelry as follows: bracelets, earrings, necklaces and specialty items. The
specialty items will be items that are special requests from customers and more expensive
designs that use pieces that are not used in other jewelry.
Price: The pricing will be based on the size and type of product. Earrings will be priced at
cost plus 25% of cost material. The selling price range will be approximately $10-$12. Bracelets
Bachelors Capstone Final Project-All That Shines Jewelry 9
will be priced similarly to earrings. They will be priced at cost plus 25% of cost of material. The
selling price range will be between $12 and $15. Necklace prices will vary the most in price due
to the cost of materials. We will charge a fee that is cost plus 30% of the cost of material.
Specialty items will be charged out at cost plus 30% cost of material with an additional fee for
labor set at a rate of $2 per hour with a minimum of 3 hours.
Placement: Each piece of jewelry will be showcased in the store in several different
ways. Some of the pieces will be mounted on the walls on brackets. Others will be placed in
showcases at the register. Some of the necklaces will be hanging on pegs. Another way we will
display our products will be online. We will have a category for each type of jewelry-earrings,
bracelets, necklaces and examples of specialty pieces.
Inventory will be rotated out on a monthly basis to freshen up the jewelry on display. We
will use a database to track each piece by assigning an inventory number to them. The database
will keep track of when a particular piece was put into inventory. This will also help us to track
sales. We will keep our inventory of jewelry in the back of the store in bins that are labeled with
type of merchandise and piece ID.
Promotion: Our initial strategy for promotion will be to do a pay-per-click ad on
Google’s website. This will target specific customers looking for custom jewelry. Another
promotion strategy we will utilize is to offer repeat customers sale coupons for discounts on
future purchases. We also will target customers that attend craft shows by renting a booth at local
fairs. We will be able to meet new customers and advertise our store and our products. (Internet
Center for Management and Business Administration. Inc .; netmba.com)
Bachelors Capstone Final Project-All That Shines Jewelry 10
Section 4: Operations
Production
My partner and I will be responsible for creating the jewelry that we sell in the store and
online. We will each schedule our times so that at least one of us is in the store the six days of
the week that we are open. The plan is to work five days out of the week on crafting the jewelry.
The other two days can be dedicated only to matters that pertain to the business end of the
organization. I will handle the financial end of the organization. My partner will handle the
inventory control end. Both of us will make crucial decisions together.
Supplies
We will purchase material for each piece of jewelry from various vendors so that we can
use unique pieces in our designs. My partner and I will get ideas from trade magazines and by
attending craft fairs and by our own imaginations. We will use hand tools to help us shape the
pieces into distinctive designs that are appealing. The tools that we will use are a small jeweler’s
wire cutter, a rounded nose plier, a flat headed plier and crimping pliers. We will use various
materials in our products. Such items are various colors of wire that are silver plated. We will
also use some leather and gold plated material. We will each have our own work space that will
have a place for us to place the beads we will be using for a particular project. We will keep a
reservoir of beads in the back of the store in inventory to save on costs. We’ll have a jewelry
gauge that we can measure the lengths of our pieces against to make sure we get them to the
right size.
Bachelors Capstone Final Project-All That Shines Jewelry 11
Customer Service
We will attain email addresses from our customers by requested their emails when they
shop in our store and from online customers. We will also attend craft fairs and get customer
names, addresses and email addresses. With this information, we will email customers with
promotions and discount coupons. We hope to get customers by word of mouth, too. We would
like to offer incentives to customers that refer us to their friends by giving them a discount on
their next purchase.
We will also provide gift boxes for each piece that is purchased. The boxes will be small,
white cardboard boxes that will have a lid. This will allow the customer the opportunity to wrap
the box as a gift if they so choose. The box will be of no charge to the customer. It is a simple
way to show our customers that we care about our products and we care about our customers.
Global Business
As I plan to venture out, I see that I could possibly open a similar shop in Canada. There
will be several challenges to operating a business in another country other than the United States.
I will need to evaluate many things before making the move. Canada has different cultures and
economics as well as laws. It is important for any business owner that is looking to move or
expand their business to another country to take the time to research those countries laws and
cultures so that their business can thrive. Just because your business or products are successful in
the United States does not guarantee success in other parts of the world.
Gender Roles
Being a female owned company does not seem to be a deterrent in Canada. “Great
emphasis is placed on diversity in all its facets and a gender blind approach by employers is not
only seen as a legal requirement but also an ethical one.” (3rd
Paragraph;
Bachelors Capstone Final Project-All That Shines Jewelry 12
worldbusinessculture.com; Women in Business in Canada) Women are accepted in business just
as men are.
Language Barriers
One of the challenges that will be faced is that Canada is bilingual. They speak French as
well as English. “Thus it is politic to provide French translations of any marketing and
promotional literature to be used when trying to enter the market (especially in the area of
Quebec.)” (worldbusinessculture.com; Canadian Communication Styles) Not knowing French
can be a hindrance to our company for several reasons. It can cause miscommunications with the
customers which is bad customer service. It can also prevent customers from coming to our store
because they don’t feel comfortable. The good thing is this is a challenge that can be fixed by
learning a new language and hiring an employee that is bilingual.
Registering Your Business
As with any business in Canada, you have to make sure the name of your company is not
in use by another. Along with making sure my partnership’s name is not taken by someone else,
we have to register the name. “The registration accomplishes at least two things: it lets the public
know where to find you, and it protects your business name from competitors.”
(mycanadianbusinesslaw.com; Sole Proprietorship)
Employees
Canada has several laws similar to the United States when it comes to hiring employees.
“These employment standards can include such things as the minimum hourly rate, the
maximum number of hours that can be worked in a week, vacation rights, the right to not come
to work on statutory holidays, protection from termination, occupational health and safety rights,
worker’s compensation rights, human rights, employment insurance rights, Canada Pension Plan
Bachelors Capstone Final Project-All That Shines Jewelry 13
rights, responsibilities for deduction of income tax and other payroll taxes and health tax
deductions, depending on what province or territory your business is located in.”
(mycanadianbusinesslaw.com; Being An Employer) Each of these items needs to be investigated
thoroughly to make sure that all are followed accurately. To help make this transition easier, my
partner and I would hire a person that is well versed in Canadian human resources and
employment laws. It would also be beneficial to invest in an accounting program that will
incorporate the tax deductions that are required.
Bachelors Capstone Final Project-All That Shines Jewelry 14
Section 5: Finance
Start-up Costs
There are many costs associated with starting my company. There is the cost to rent the
building that my partner and I will lease for our store front to sell our jewelry. This will be a
monthly cost. Other monthly costs will be phone, internet and electric bills. All of these are long-
term liabilities. There are also the short-term loans that we will need to take to get our business
off the ground.
Assets
We will be using some of our own savings to start up the company, as well. Each of us
will contribute approximately $25,000 total into the company. Another asset will be our
inventory of jewelry. We will open the store with approximately $6000 of inventory ready to sell
to customers. It is anticipated that each year this amount will grow. We also expect to receive a
net of $150,000 in the first year and continue to increase each year, which will increase our
profits.
Some of our expenses will be prepaid. Such expenses will be material that we make the
jewelry out of—wire, beads, leather strap, Rhine stones, glue, fasteners, and other small pieces.
Each of these items has been purchased before the business was started and has been donated by
each partner. We will also have some fixed assets like furniture and fixtures which will be in the
shop and in the back of the store where we will manufacture the jewelry. The fixtures will be the
displays for the jewelry.
Liabilities
There are several liabilities for any company. Some of the liabilities for All That Shines
Jewelry are accounts payable which include items such as payroll and taxes. We will have one
Bachelors Capstone Final Project-All That Shines Jewelry 15
employee and will have to pay an income to this person. We will also have to pay the payroll
taxes, states taxes and federal taxes.
We are also responsible for paying on long-term notes. These are loans that we’ve taken
out to fund the business. These help pay the cost of advertising and any of the start-up expenses.
They are also there to help with any unforeseen expenses.
Break-Even Analysis
For my break-even analysis, I figure that my fixed costs will be approximately $1,500.00.
The variable cost is $5 per unit. The unit price is $15. The quantity is 25. With these figures, the
break-even point is at 150 units with net revenue and total is at $2,250 and variable cost is at
$750. This tells me that to break-even I have to produce at least 150 units. If I want to make a
profit I need to sell more than 150 units.
Knowing the break-even point is very valuable because it lets you know how much you
need to sell before you make a profit. This allows you to plan your market strategy and
implement it. “This calculation is critical for any business owner, because the breakeven point is
the lower limit of profit when determining margins.” (Richards, Daniel ;
http://entrepreneurs.about.com)
Bachelors Capstone Final Project-All That Shines Jewelry 16
Section 6: Cash Flow Analysis
Elements of a Cash Flow Statement
When putting together a cash flow statement, there are several elements that you need to
include. You need to include operating activities. Operating activities are things like revenue and
direct costs of manufacturing a product or service. Another element that needs to be included is
investment activities. “Cash inflows generated by investing activities include sales of noncurrent
assets such as property, plant, and equipment.” (Zions Bank, www.zionsbank.com)
Financing activities also need to be included on your cash flow statement. These are
items such as what you have borrow and loans you are paying on. Two other important items that
need to be included on the cash flow statement are the income flows and cash flows. “There are
two types of items that cause differences between income flows and outflows: noncash income
or expense and nonoperating income or expense.” (Zions Bank, www.zionsbank.com)
Benefits
There are many advantages for a company to have a cash flow statement. “Analysts,
investors, stockholders, potential investors and lenders use these reports in order to assess the
financial health of a business.” (www.moneyinstructor.com) Having this information available
lends to the credibility of your financial situation. It also helps an organization set its budget and
manage its finances. You get to see what you have coming in and going out.
Cash flow statements have many other benefits. “It is also useful in checking the
accuracy of past assessments of future cash flows and in examining the relationship between
profitability and net cash flow and the impact of changing prices.” (www.mca.gov.in) You can
also use the information for planning future transactions.
Bachelors Capstone Final Project-All That Shines Jewelry 17
Weaknesses & Improvements
As with most things, you have benefits and weaknesses. The cash flow statement is no
different. “The weaknesses with the cash flow statement can be divided into five sections: 1)
differences between commercial and industrial companies versus financial institutions; 2)
problems with operating activities; 3) problems with investing activities; 4) problems with
financing activities; and 5) the role of free cash flow. The authors offer potential solutions to
these problems that could improve the cash flow statement.” (Weiss, Neil S. and Young, James
G.S, www.nysscpa.org)
Each of these weaknesses can be addressed and should be addressed. Some organizations
like financial institutions, there is a need to restructure the cash flow statement to make it a
document that is more useful to those that will be analyzing it. “Concerning the concept of free
cash flows, two points should be emphasized: First, increasing reliance is being placed on free
cash flow numbers by a variety of users, including investor analysts, credit analysts, and finance
and economics theoreticians. Second, as a result of the many users of free cash flow, a variety of
definitions have been introduced for the determination of free cash flow.” (Weiss, Neil S. and
Young, James G.S, www.nysscpa.org)
Bachelors Capstone Final Project-All That Shines Jewelry 18
Section 7: Information Management
Utilization
In my company, All That Shines Jewelry, we will be using information technology in
various ways. We will set-up a network within the store that will link the cash register to our
computer in the back office in the store. The computer will collect data each day at the end of the
business day. The data collected will include sales information like what was sold and the
amount collected. This information will be used to calculate daily sales and to adjust inventory.
Equipment
There are several pieces of equipment that we will need to run our business successfully.
We will need a computer, monitor, keyboard with a mouse and a printer in the back office. In the
store we will need a cash register that is tied into the network. The register will need to be
sophisticated enough that you if can recognize products by item numbers that are entered by the
computer and be synchronized. Along with the cash register we will need a receipt printer.
Products
The computer system will be Windows based. The software we will use will be Microsoft
Office and Expressions and Adobe Illustrator, Photoshop and InDesign, and web-based service
Constant Contacts . We will use Microsoft Outlook for our email. Microsoft Access will be our
database program that will collect the data from the register and store our inventory and sales
data. Microsoft Expressions will be used to maintain our website. The other Microsoft products
will be utilized as needed. The Adobe products will be used to design our marketing material and
website. We will use Constant Contact send out email campaigns.
Bachelors Capstone Final Project-All That Shines Jewelry 19
IT Services
Our network and internet service will be provided and supported by a 3rd
party provider.
We will also use VOIP service through this company. It will be important for us to have a
reliable voicemail since we have a store and online services. We will need to accept calls from
customers for orders and to take any inquiry from customers. Since All That Shines Jewelry is a
small company, I feel that it is more feasible to hire an outside company to handle the network of
our company. Some of the reasons are they can provide technical support and we won’t have to
hire someone internal to do that for us. Secondly, they will provide backup services that will
protect our data in case of a disaster. It is more economical for us to do this than to hire
additional staff.
Planning & Control Processes
As with most things, planning is a crucial part of information technology (IT). You need
to know what your needs and expectations are for your organization. You can’t just look at your
current needs. You need to look at your future needs when planning for your IT needs. If you
don’t, you will run into problems with expanding your technical needs. Along with planning
your needs, you need to have control over the processes. Both planning and control allow you to
protect the confidential information and prevent loss of information.
There are several ways to protect your confidential information. Make sure that you have
a security system in place that prevents others from getting into your server. Also, you will need
to set-up company policies that state specifically what the rules are about talking about company
information or taking company documents outside the business. Another way to protect company
information is to have passwords on all computer systems.
Bachelors Capstone Final Project-All That Shines Jewelry 20
I will be implementing each of these methods in my business. This will give me and my
partner control over the planning of our internet technology. We will work together on putting
down our company policies on what information can be shared with our customers and what
information must stay internal and confidential.
Our current needs for information technology include the need for a small network that
connects the computer in the back office of our store to the cash register. We also need access to
the internet and the ability to maintain our website and email.
Bachelors Capstone Final Project-All That Shines Jewelry 21
Section 8: Management Summary
All That Shines Management
The management team for my company involves several different people. We are a
partnership and both of us are hands on in our management styles. We have one employee to
manage. We allow this person to give some input to certain parts of the organization functions
related to our marketing plan. We have an accountant to help us with our accounting. We also
have an IT company that we rely on for our internet service and any problems.
Team Concept
The team concept for my organization will help my organization run smoother. The
concept is to have a team where everyone know the basic information of what is going on within
our store like promotions, new products and any problems should they arise. This will allow each
member time to react appropriately to the situation. For example, our marketing person can
update our website when we have new products and promotions. If any issues come up like
internet is down, we can contact our IT company that handles our internet service so they can
start working on the issue. Also, my partner, employee and I can put in place our backup plan for
dealing with this failure.
Group Dynamics
For All That Shines Jewelry, my role is the team leader. My partner is the second in
command, so to speak. She will fill in when I’m not available. Our employee’s role is to be on
the team to be given tasks assigned by me and my partner. My partner and I will also have tasks
assigned to us but most of these tasked will deal with handling owner responsibilities like paying
bills, contacting vendors, etc. Our IT company is responsible for our network and phone systems.
They will need to be kept in the loop for any issues we may have with our phone system and
Bachelors Capstone Final Project-All That Shines Jewelry 22
internet/network system. Our accountant is responsible for making sure our finances are in order
and taxes get paid on time. Communication between the accountant, my partner and I are crucial.
Strengths & Weaknesses
As with most teams, there are several strengths and weaknesses with our team. It is
important for an organization to evaluate both their strengths and weaknesses in their team.
“While this varies within each company depending on what the company does and how it
operates, generally, the team should look at the overall company strengths and weaknesses as
well as the strengths and weaknesses of key areas within the company.” (Baldwin, Dana,
www.strategyletter.com) Without this information, you don’t know where you can tap into the
strong areas and you don’t know the areas that need improvement.
One of the strengths in my organization, All That Shines Jewelry, is the fact there are two
owners that have their own management styles that complement each other. We have sent time
aside to decide what our policies are and have both agreed to abide by them. Another strength is
our employee is very knowledgeable about her job and willing to expand her knowledge. By
using outside vendors to assist with our accounting and IT service, this allows us to concentrate
on other aspects of the company.
Being a small organization, there are several weaknesses with our team. We don’t have a
bigger group of people to give us input and to fulfill tasks. Also, with only having one employee,
we have the issue of being shorthanded if something should happen to her if she gets sick for
example. Another problem is since we don’t have our own accounting and IT service in house,
we don’t have as much control over fixing problems faster.
Bachelors Capstone Final Project-All That Shines Jewelry 23
Management Philosophy
The management philosophy for an organization is a set of values shared by its
employees. These philosophies are important to have so that your organization because it is a
way for employees to relate to each other, to management and to customers. The philosophy
concerning communication for All That Shines Jewelry encourages frank and direct
communications, is open for ideas and suggestion from employees and customers, and promotes
teamwork.
The organizational culture that I want to promote for All That Shines Jewelry is a simple
one. The culture is one where employees and customers are dynamic partnerships. We want to
promote a culture that is friendly and happy; one where people want to come back. The
environment needs to be one that cares for the employee’s mental and physical being.
Bachelors Capstone Final Project-All That Shines Jewelry 24
References
Internal Revenue Service. “Partnerships”. 2/24/12. Retrieved 4/23/12
http://www.irs.gov/businesses/small/article/0,,id=98214,00.html
Rensslear Polytechnic Institute. “Management Styles”. Retrieved 4/24/12
http://www.rpi.edu/dept/advising/free_enterprise/business_structures/management_styles
.htm
Miranda, Kay. “Definition of Code of Conduct”. eHow.com. Retrieved 6/13/12.
http://www.ehow.com/about_5044074_definition-code-conduct.html#ixzz1xgg40DkC
Sullivan, Jeri. “What Are the Key Components of a Code of Ethics in Business?”. Demand
Media. Retrieved 6/13/12 http://smallbusiness.chron.com/key-components-code-ethics-
business-244.html
Ho, Jason. Traditional Marketing vs. Internet Marketing. Retrieved 4/11/12
http://www.allianzclick.com/articles_traditional_marketing_vs_internet_marketing_part1
.html
Internet Center for Management and Business Administration. Inc. “The Marketing Mix (The 4
P’s of Marketing)”. Copyright 2002-2010. Retrieved 5/9/12
http://www.netmba.com/marketing/mix/
World Business Culture. Doing Business in Canada. Retrieved 5/14/12
http://www.worldbusinessculture.com/Business-in-Canada.html
Cochrane, Michael G. Canadian Business Law. Copyright © 2007. Insomniac Press. Retrieved
5/14/12 http://www.mycanadianbusinesslaw.com
Bachelors Capstone Final Project-All That Shines Jewelry 25
Richards, Daniel. “How to Do a Breakeven Analysis: Breakeven analysis helps determine when
your business revenues equal your costs”. Retrieved 5/23/12
http://entrepreneurs.about.com/od/businessplan/a/breakeven.htm
Zions Bank. “How to Prepare a Cash Flow Statement”. Zions Business Resource Center. Salt
Lake City, UT. Retrieved 6/4/12 http://www.zionsbank.com/pdfs/biz_resources-book-
4.pdf
MoneyInstructor. “Basic Accounting: The Benefits of the Cash Flow Statement”. Retrieved
6/6/12 http://www.moneyinstructor.com/doc/cashbenefit.asp
Ministry of Corporate Affairs. “Accounting Standard (AS) 3: Cash Flow Statements”. Retrieved
6/6/12 http://www.mca.gov.in/Ministry/notification/pdf/AS_3.pdf
Weiss, PhD, CPA, MBA, Neil S. and Young, MPh, CPA, CMA, James G.S. “The Cash Flow
Statement: Problems with the Current Rules.” March 2007. Retrieved 6/6/12
http://www.nysscpa.org/cpajournal/2007/307/essentials/p26.htm
Baldwin, Dana. “Course and Direction: The Path to Strategic Success: Strength and
Weaknesses: A Fundamental Element of Strategic Planning”. Center for Simplified
Strategic Planning, Inc. 2012. Retrieved 6/12/12
http://www.strategyletter.com/CD0106/featured_article.php
Bachelors Capstone Final Project-All That Shines Jewelry 26
Appendix
SWOT Analysis
Strengths
 Unique designs
 Talented artists/owners
 Personal attention to customers
Weaknesses
 Small store
 Limited on number of piece able
to manufacture weekly
Opportunities
 Expand to new markets online
 Add another physical location
 Specialize in rare piece jewelry
Threats
 Competition
 Larger stores
 Inflation
Bachelors Capstone Final Project-All That Shines Jewelry 27
Balance Sheet
Pro-Forma Balance Sheet
All That Shines Jewelry
For 2012 to 2014
(all numbers in $000)
ASSETS 2012 2013 2014
Current Assets
Cash $25 $30 $32
Net accounts receivable $150 $165 $175
Inventory $6 $10 $15
Temporary investment $12 $12 $12
Prepaid expenses $2 $2 $2
Total Current Assets $195 $219 $236
Fixed Assets
Long-term investments $35 $40 $42
Furniture & fixtures (net) $10 $12 $15
Total Net Fixed Assets $45 $52 $57
TOTAL ASSETS $240 $271 $293
LIABILITIES
Current Liabilities
Accounts payable $50 $52 $55
Short-term notes $24 $25 $26
Current portion of long-term notes $14 $14 $14
Accruals & other payables $14 $14 $14
Total Current Liabilities $102 $105 $109
Long-term Liabilities
Rent $12 $12 $12
Other long-term liabilities $126 $154 $172
Total Long-term Liabilities $138 $166 $184
TOTAL LIABILITIES & EQUITY $240 $271 $293
Bachelors Capstone Final Project-All That Shines Jewelry 28
Break-Even Analysis
BREAK-EVEN ANALYSIS
FIXED COST 1,500$
VARIABLE COST 5.00$
NUMBER OF UNITS 25
UNIT PRICE 15.00$
NET
UNITS
NET
REVENUE
FIXED
COST VARIABLE COST
TOTAL
COST
TOTAL
PROFIT
0 $0 $1,500 $0 $1,500 -$1,500
25 $375 $1,500 $125 $1,625 -$1,250
50 $750 $1,500 $250 $1,750 -$1,000
75 $1,125 $1,500 $375 $1,875 -$750
100 $1,500 $1,500 $500 $2,000 -$500
125 $1,875 $1,500 $625 $2,125 -$250
150 $2,250 $1,500 $750 $2,250 $0
175 $2,625 $1,500 $875 $2,375 $250
200 $3,000 $1,500 $1,000 $2,500 $500
225 $3,375 $1,500 $1,125 $2,625 $750
250 $3,750 $1,500 $1,250 $2,750 $1,000
275 $4,125 $1,500 $1,375 $2,875 $1,250
300 $4,500 $1,500 $1,500 $3,000 $1,500
325 $4,875 $1,500 $1,625 $3,125 $1,750
350 $5,250 $1,500 $1,750 $3,250 $2,000
375 $5,625 $1,500 $1,875 $3,375 $2,250
400 $6,000 $1,500 $2,000 $3,500 $2,500
$0
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
$7,000
0
25
50
75
100
125
150
175
200
225
250
275
300
325
350
375
400
COST-VOLUME-PROFIT
NET UNITS (000)
Breakeven Analysis
Bachelors Capstone Final Project-All That Shines Jewelry 29
Cash Flow Statement
Year: 2012 2013 2014
Receipts
Cash sales 143,495 157,500 165,985
Collections from credit sales 6,505 7,500 9,015
Loans received 14,000 14,000 14,000
Other 50,000 50,000 50,000
Total Receipts 214,000 229,000 239,000
Payments
Cash purchases 3,415 5,000 6,500
Payments to creditors 24,000 25,000 26,000
Salaries and wages 37,440 38,480 39,520
Employee benefits 1,800 1,900 2,000
Payroll taxes 4,549 5,000 5,250
Rent 12,000 12,000 12,000
Utiltities 6,000 6,250 6,350
Repairs and maintenance 2,000 2,000 2,000
Insurance 12,000 12,000 12,000
Travel 5,500 6,000 6,250
Telephone 600 625 650
Postage 550 600 625
Office supplies 1,750 1,500 1,525
Advertising 2,000 1,850 1,750
Marketing/promotion 2,200 2,000 1,850
Professional fees 5,500 5,500 6,000
Training and development 1,000 750 750
Bank charges 600 600 600
Miscellaneous 0 0 0
Owner's drawings 130,000 130,000 130,000
Loan repayments 14,000 14,000 14,000
Tax payments 12,500 13,000 13,500
Other 0 0 0
Total Payments 279,404 284,055 289,120
Cashflow Surplus/Deficit (-) (65,404) (55,055) (50,120)
Opening Cash Balance (12,052) (77,456) (132,511)
Closing Cash Balance (77,456) (132,511) (182,631)
3-Year Cash Flow Statement

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MT499-02 Final Assignement-HMarble

  • 1. Final Assignment This document is a collaboration of all the assignments of this terms class. It is a business plan for my company, All That Shines Jewelry.
  • 2. ALL THAT SHINES JEWELRY Bachelors Capstone Final Project Heather M. Marble MT 499-02 Dr. James Ziegler
  • 3. Table of Contents Section 1: Executive Summary (Business Description) ................................................................. 2 Section 2: Code of Conduct............................................................................................................ 6 Section 3: Marketing Plan (Strategy and SWOT)........................................................................... 8 Section 4: Operations.................................................................................................................... 10 Section 5: Finance......................................................................................................................... 14 Section 6: Cash Flow Analysis ..................................................................................................... 16 Section 7: Information Management ............................................................................................ 18 Section 8: Management Summary................................................................................................ 21 References..................................................................................................................................... 24 Appendix....................................................................................................................................... 26
  • 4. Bachelors Capstone Final Project-All That Shines Jewelry 2 Section 1: Executive Summary (Business Description) Type of Business & Products I am going into this business with a partner. My partner will be fully invested like myself. She will be making the jewelry, as will I. Both of us will play a part in the creativity of each piece. We will share in the profits and expenses of the business. We will each put in an equal amount to the startup costs of the company. As stated by the IRS, “each person contributes money, property, labor or skill, and expects to share in the profits and losses of the business.” (Internal Revenue Service; irs.gov) Inventory My partner and I already have over 100 pieces of unique jewelry made to get us started. Our plan is to make at least 10-15 pieces each a day to fill the store. As we see how the demand is, we will adjust to meet it. For custom pieces, we will have a lead time depending on how intricate the piece is. We will base our cost on the cost of the material and add at least a 25% profit. On pieces that have a higher demand, we will increase the profit margin to 30%. For custom pieces, we will charge a service fee of $5.00 plus the 25% profit. We will purchase our supplies from wholesalers to save on cost of materials. Since we plan on going to festivals and craft shows, we will have expenses for our booth. We will need to get table cloths and display items like small stands and display cases for the jewelry. We will need to add these to the cost of opening the business. There are several wholesalers online that sell these things for good prices. Taking the time to research can save us a lot of money. Vision Statement & Slogan
  • 5. Bachelors Capstone Final Project-All That Shines Jewelry 3 I believe that we all have something to give to our customers. The vision statement for All That Shines Jewelry is “To become a local resource for customers that want to add some bling into their lives with hand-crafted jewelry.” This company has the ability to give its customers uniquely designed pieces that can add spark to any outfit. The slogan for All That Shines Jewelry is “Our jewels will keep you looking beautiful.” I think that keeping the slogan simple is the best way to go. Our intentions are to help people look good by accessorizing with our jewelry. Location & Target Customers All That Shines Jewelry will be open six days a week–closed on Sundays. The hours of operation will be from 10:00 am to 7:00 pm. Our target audience is teenage girls 15-19 and women 20-85. With special requests, we will do men’s jewelry. Our shop will be located in a strip mall where other shops that target the same demographics as we do. Our shop will not be our only source for customers. We will also go to local festivals and craft shows. We will budget for the cost of the booths. We can use this as a way to advertise our shop and sell more jewelry. When we go to the festivals and craft shows, we will need to hire someone to help since one of us needs to be at the store. We can hire someone, possibly a family member, to work the booths with one of us and pay them a flat fee of $50 per day plus travel expenses. This allows us a good opportunity to meet with others in the industry and get ideas for new pieces. Also, customers will get familiar with seeing our products. Competitive Advantage We pride ourselves on being unique with our designs. Each piece is hand-crafted and is one of a kind. Customers will be able to make special requests designs for additional fees. We will market this feature on our website and on store promotions.
  • 6. Bachelors Capstone Final Project-All That Shines Jewelry 4 Marketing Strategy The marketing strategy for All That Shines Jewelry is important. Our strategy is to create confidence in our customers that our products are made from quality material and sell at a reasonable price. We plan to create a marketing campaign that will get our name out to our potential customers about our products. We’ll let them know that they can shop in our stores and see and handle the products in person. We also will have a website where customers can shop online. Our marketing coordinator/salesperson will handle getting information on the web and mailed to our customers our grand opening. She will also be the one to alert our customers of new promotions and products. Initial Financing There are several steps that need to be done to get the business off the ground. The first thing that needs to be done is to have a meeting with a financial advisor to make sure we have the money available to operate the business. My partner and I will both need to take out a loan to pay for expenses like rent of the building, supplies, utilities, marketing fees and salaries. We both have our personal money to invest into the company but we want to also use secure loans to help with the expenses. Management Style & Start-up Personnel Our management style will be permissive. “Leader permits subordinates to take part in decision making and also gives them a considerable degree of autonomy in completing routine work activities.” (Rensslear Polytechnic Institute; rip.edu) I believe that a good employee needs to feel a sense of ownership in their job. By letting them make some of the decisions gives them this sense. The bigger decisions will always be made by me and/or my partner.
  • 7. Bachelors Capstone Final Project-All That Shines Jewelry 5 The leadership role that I will have in the company will be several. I will be one that will make decisions on what we buy for the shop. I’ll also make decisions on what and when we’ll do an advertising campaign. Another responsibility I will take on is the accounting for the company. My partner will have some similar roles that I do. She will be involved in some of the decisions of what gets made for the shop. She’ll also get to have some input on what we put on the website. One of her roles will be supervising the marketing/salesperson. She will be giving directions on what we want to put up as in advertisements in the shop. The marketing/salesperson will have several roles in the company. This person will be responsible for updating our website with new products and featured products each month. He/she will also be the person that the customers see in the store. They will have to know a little about the products that we sale. They will also need to have some marketing experience since they will be doing our marketing campaigns. As we get our customer base expanded, we plan on having a quarterly mailing that this person will be responsible for producing with input from me and my partner. This position will also be required to do the direct mailings.
  • 8. Bachelors Capstone Final Project-All That Shines Jewelry 6 Section 2: Code of Conduct Definition Every organization whether it is a business, school or club has a particular policy of how they expect its employees, students or members to act within and outside the organization. This policy is often referred to as a Code of Conduct. “A code of conduct creates a set of rules for specified circumstances that become a standard for all who participate in the group and represent themselves outside of the group.” (Miranda, Kay; www.ehow.com) Code of conduct can be written or they can be implied. Code of Conduct for All That Shines Jewelry The code of conduct for All That Shines Jewelry will be a written policy that each staff person will have to sign. The code of conducts will include values, principles, personal responsibility and compliance. Each of these components are important to making sure that our company stays ethical and financially legal. Values are important because it deals with how you work day-to-day. “Business values typically are expressed in terms of how the company performs its day-to-day interactions with suppliers, employees and customers.” (Sullivan, Jeri; smallbuisness.chron.com) We want to make sure that our customers are comfortable with our products and our service; that they feel they are getting a good and honest product and service from our company. Another key component in our code of conduct is our principles. It is important that our employee, my partner and I stand by our principles. We want to make sure that our customers are satisfied by our service and products. Everyone will have to take personal responsibility for their own actions. “This is meant to show that it is not sufficient to merely adhere to the values and principles but to help ensure
  • 9. Bachelors Capstone Final Project-All That Shines Jewelry 7 every employee supports the code of ethics by reporting violators.” (Sullivan, Jeri; smallbuisness.chron.com) If anyone sees a violation, it is important for them to bring it to either my partner or my self’s attention for the betterment of the company. To not do this, is like doing the violation yourself. One of the most important aspects of our code of conduct is compliance. You can run into many financial troubles. You also might have issues with the law by not being in compliance. “Any laws or regulations may be referenced as rules to adhere to as part of daily business interactions.” (Sullivan, Jeri; smallbuisness.chron.com)
  • 10. Bachelors Capstone Final Project-All That Shines Jewelry 8 Section 3: Marketing Plan (Strategy and SWOT) Marketing Plan The marketing plan for All That Shines Jewelry is two-fold. It will be a combination of e- marketing and traditional marketing. E-marketing is marketing that is done using resources through the internet. Traditional marketing is marketing includes TV, radio and print. There are benefits and downsides to both methods. “Traditional Marketing require a substantial time and budget to get the desired result.” (Ho, Jason ; www.allianzclick.com) “Internet Marketing tracking mechanism can be easily implemented to monitor, assess and account for your return in investment (ROI), which is very difficult to attain for TV or print media.” (Ho, Jason ; www.allianzclick.com) Marketing through the internet also allows you to target specific customers. It is more cost effective than traditional marketing. I will use traditional marketing by placing ads in local trade magazines about our store and the products that we sell. I will mostly be utilizing e-marketing using several different avenues. One method I will use will be to create an email database of customers and send out bi- weekly and monthly newsletters about the store-some will have specials and coupons. We will also have a webpage to advertise our products and customers will be able to order on-line. 4 P’s of Marketing Products: The brand name for all the products is All That Shines Jewelry. There will be different categories of jewelry as follows: bracelets, earrings, necklaces and specialty items. The specialty items will be items that are special requests from customers and more expensive designs that use pieces that are not used in other jewelry. Price: The pricing will be based on the size and type of product. Earrings will be priced at cost plus 25% of cost material. The selling price range will be approximately $10-$12. Bracelets
  • 11. Bachelors Capstone Final Project-All That Shines Jewelry 9 will be priced similarly to earrings. They will be priced at cost plus 25% of cost of material. The selling price range will be between $12 and $15. Necklace prices will vary the most in price due to the cost of materials. We will charge a fee that is cost plus 30% of the cost of material. Specialty items will be charged out at cost plus 30% cost of material with an additional fee for labor set at a rate of $2 per hour with a minimum of 3 hours. Placement: Each piece of jewelry will be showcased in the store in several different ways. Some of the pieces will be mounted on the walls on brackets. Others will be placed in showcases at the register. Some of the necklaces will be hanging on pegs. Another way we will display our products will be online. We will have a category for each type of jewelry-earrings, bracelets, necklaces and examples of specialty pieces. Inventory will be rotated out on a monthly basis to freshen up the jewelry on display. We will use a database to track each piece by assigning an inventory number to them. The database will keep track of when a particular piece was put into inventory. This will also help us to track sales. We will keep our inventory of jewelry in the back of the store in bins that are labeled with type of merchandise and piece ID. Promotion: Our initial strategy for promotion will be to do a pay-per-click ad on Google’s website. This will target specific customers looking for custom jewelry. Another promotion strategy we will utilize is to offer repeat customers sale coupons for discounts on future purchases. We also will target customers that attend craft shows by renting a booth at local fairs. We will be able to meet new customers and advertise our store and our products. (Internet Center for Management and Business Administration. Inc .; netmba.com)
  • 12. Bachelors Capstone Final Project-All That Shines Jewelry 10 Section 4: Operations Production My partner and I will be responsible for creating the jewelry that we sell in the store and online. We will each schedule our times so that at least one of us is in the store the six days of the week that we are open. The plan is to work five days out of the week on crafting the jewelry. The other two days can be dedicated only to matters that pertain to the business end of the organization. I will handle the financial end of the organization. My partner will handle the inventory control end. Both of us will make crucial decisions together. Supplies We will purchase material for each piece of jewelry from various vendors so that we can use unique pieces in our designs. My partner and I will get ideas from trade magazines and by attending craft fairs and by our own imaginations. We will use hand tools to help us shape the pieces into distinctive designs that are appealing. The tools that we will use are a small jeweler’s wire cutter, a rounded nose plier, a flat headed plier and crimping pliers. We will use various materials in our products. Such items are various colors of wire that are silver plated. We will also use some leather and gold plated material. We will each have our own work space that will have a place for us to place the beads we will be using for a particular project. We will keep a reservoir of beads in the back of the store in inventory to save on costs. We’ll have a jewelry gauge that we can measure the lengths of our pieces against to make sure we get them to the right size.
  • 13. Bachelors Capstone Final Project-All That Shines Jewelry 11 Customer Service We will attain email addresses from our customers by requested their emails when they shop in our store and from online customers. We will also attend craft fairs and get customer names, addresses and email addresses. With this information, we will email customers with promotions and discount coupons. We hope to get customers by word of mouth, too. We would like to offer incentives to customers that refer us to their friends by giving them a discount on their next purchase. We will also provide gift boxes for each piece that is purchased. The boxes will be small, white cardboard boxes that will have a lid. This will allow the customer the opportunity to wrap the box as a gift if they so choose. The box will be of no charge to the customer. It is a simple way to show our customers that we care about our products and we care about our customers. Global Business As I plan to venture out, I see that I could possibly open a similar shop in Canada. There will be several challenges to operating a business in another country other than the United States. I will need to evaluate many things before making the move. Canada has different cultures and economics as well as laws. It is important for any business owner that is looking to move or expand their business to another country to take the time to research those countries laws and cultures so that their business can thrive. Just because your business or products are successful in the United States does not guarantee success in other parts of the world. Gender Roles Being a female owned company does not seem to be a deterrent in Canada. “Great emphasis is placed on diversity in all its facets and a gender blind approach by employers is not only seen as a legal requirement but also an ethical one.” (3rd Paragraph;
  • 14. Bachelors Capstone Final Project-All That Shines Jewelry 12 worldbusinessculture.com; Women in Business in Canada) Women are accepted in business just as men are. Language Barriers One of the challenges that will be faced is that Canada is bilingual. They speak French as well as English. “Thus it is politic to provide French translations of any marketing and promotional literature to be used when trying to enter the market (especially in the area of Quebec.)” (worldbusinessculture.com; Canadian Communication Styles) Not knowing French can be a hindrance to our company for several reasons. It can cause miscommunications with the customers which is bad customer service. It can also prevent customers from coming to our store because they don’t feel comfortable. The good thing is this is a challenge that can be fixed by learning a new language and hiring an employee that is bilingual. Registering Your Business As with any business in Canada, you have to make sure the name of your company is not in use by another. Along with making sure my partnership’s name is not taken by someone else, we have to register the name. “The registration accomplishes at least two things: it lets the public know where to find you, and it protects your business name from competitors.” (mycanadianbusinesslaw.com; Sole Proprietorship) Employees Canada has several laws similar to the United States when it comes to hiring employees. “These employment standards can include such things as the minimum hourly rate, the maximum number of hours that can be worked in a week, vacation rights, the right to not come to work on statutory holidays, protection from termination, occupational health and safety rights, worker’s compensation rights, human rights, employment insurance rights, Canada Pension Plan
  • 15. Bachelors Capstone Final Project-All That Shines Jewelry 13 rights, responsibilities for deduction of income tax and other payroll taxes and health tax deductions, depending on what province or territory your business is located in.” (mycanadianbusinesslaw.com; Being An Employer) Each of these items needs to be investigated thoroughly to make sure that all are followed accurately. To help make this transition easier, my partner and I would hire a person that is well versed in Canadian human resources and employment laws. It would also be beneficial to invest in an accounting program that will incorporate the tax deductions that are required.
  • 16. Bachelors Capstone Final Project-All That Shines Jewelry 14 Section 5: Finance Start-up Costs There are many costs associated with starting my company. There is the cost to rent the building that my partner and I will lease for our store front to sell our jewelry. This will be a monthly cost. Other monthly costs will be phone, internet and electric bills. All of these are long- term liabilities. There are also the short-term loans that we will need to take to get our business off the ground. Assets We will be using some of our own savings to start up the company, as well. Each of us will contribute approximately $25,000 total into the company. Another asset will be our inventory of jewelry. We will open the store with approximately $6000 of inventory ready to sell to customers. It is anticipated that each year this amount will grow. We also expect to receive a net of $150,000 in the first year and continue to increase each year, which will increase our profits. Some of our expenses will be prepaid. Such expenses will be material that we make the jewelry out of—wire, beads, leather strap, Rhine stones, glue, fasteners, and other small pieces. Each of these items has been purchased before the business was started and has been donated by each partner. We will also have some fixed assets like furniture and fixtures which will be in the shop and in the back of the store where we will manufacture the jewelry. The fixtures will be the displays for the jewelry. Liabilities There are several liabilities for any company. Some of the liabilities for All That Shines Jewelry are accounts payable which include items such as payroll and taxes. We will have one
  • 17. Bachelors Capstone Final Project-All That Shines Jewelry 15 employee and will have to pay an income to this person. We will also have to pay the payroll taxes, states taxes and federal taxes. We are also responsible for paying on long-term notes. These are loans that we’ve taken out to fund the business. These help pay the cost of advertising and any of the start-up expenses. They are also there to help with any unforeseen expenses. Break-Even Analysis For my break-even analysis, I figure that my fixed costs will be approximately $1,500.00. The variable cost is $5 per unit. The unit price is $15. The quantity is 25. With these figures, the break-even point is at 150 units with net revenue and total is at $2,250 and variable cost is at $750. This tells me that to break-even I have to produce at least 150 units. If I want to make a profit I need to sell more than 150 units. Knowing the break-even point is very valuable because it lets you know how much you need to sell before you make a profit. This allows you to plan your market strategy and implement it. “This calculation is critical for any business owner, because the breakeven point is the lower limit of profit when determining margins.” (Richards, Daniel ; http://entrepreneurs.about.com)
  • 18. Bachelors Capstone Final Project-All That Shines Jewelry 16 Section 6: Cash Flow Analysis Elements of a Cash Flow Statement When putting together a cash flow statement, there are several elements that you need to include. You need to include operating activities. Operating activities are things like revenue and direct costs of manufacturing a product or service. Another element that needs to be included is investment activities. “Cash inflows generated by investing activities include sales of noncurrent assets such as property, plant, and equipment.” (Zions Bank, www.zionsbank.com) Financing activities also need to be included on your cash flow statement. These are items such as what you have borrow and loans you are paying on. Two other important items that need to be included on the cash flow statement are the income flows and cash flows. “There are two types of items that cause differences between income flows and outflows: noncash income or expense and nonoperating income or expense.” (Zions Bank, www.zionsbank.com) Benefits There are many advantages for a company to have a cash flow statement. “Analysts, investors, stockholders, potential investors and lenders use these reports in order to assess the financial health of a business.” (www.moneyinstructor.com) Having this information available lends to the credibility of your financial situation. It also helps an organization set its budget and manage its finances. You get to see what you have coming in and going out. Cash flow statements have many other benefits. “It is also useful in checking the accuracy of past assessments of future cash flows and in examining the relationship between profitability and net cash flow and the impact of changing prices.” (www.mca.gov.in) You can also use the information for planning future transactions.
  • 19. Bachelors Capstone Final Project-All That Shines Jewelry 17 Weaknesses & Improvements As with most things, you have benefits and weaknesses. The cash flow statement is no different. “The weaknesses with the cash flow statement can be divided into five sections: 1) differences between commercial and industrial companies versus financial institutions; 2) problems with operating activities; 3) problems with investing activities; 4) problems with financing activities; and 5) the role of free cash flow. The authors offer potential solutions to these problems that could improve the cash flow statement.” (Weiss, Neil S. and Young, James G.S, www.nysscpa.org) Each of these weaknesses can be addressed and should be addressed. Some organizations like financial institutions, there is a need to restructure the cash flow statement to make it a document that is more useful to those that will be analyzing it. “Concerning the concept of free cash flows, two points should be emphasized: First, increasing reliance is being placed on free cash flow numbers by a variety of users, including investor analysts, credit analysts, and finance and economics theoreticians. Second, as a result of the many users of free cash flow, a variety of definitions have been introduced for the determination of free cash flow.” (Weiss, Neil S. and Young, James G.S, www.nysscpa.org)
  • 20. Bachelors Capstone Final Project-All That Shines Jewelry 18 Section 7: Information Management Utilization In my company, All That Shines Jewelry, we will be using information technology in various ways. We will set-up a network within the store that will link the cash register to our computer in the back office in the store. The computer will collect data each day at the end of the business day. The data collected will include sales information like what was sold and the amount collected. This information will be used to calculate daily sales and to adjust inventory. Equipment There are several pieces of equipment that we will need to run our business successfully. We will need a computer, monitor, keyboard with a mouse and a printer in the back office. In the store we will need a cash register that is tied into the network. The register will need to be sophisticated enough that you if can recognize products by item numbers that are entered by the computer and be synchronized. Along with the cash register we will need a receipt printer. Products The computer system will be Windows based. The software we will use will be Microsoft Office and Expressions and Adobe Illustrator, Photoshop and InDesign, and web-based service Constant Contacts . We will use Microsoft Outlook for our email. Microsoft Access will be our database program that will collect the data from the register and store our inventory and sales data. Microsoft Expressions will be used to maintain our website. The other Microsoft products will be utilized as needed. The Adobe products will be used to design our marketing material and website. We will use Constant Contact send out email campaigns.
  • 21. Bachelors Capstone Final Project-All That Shines Jewelry 19 IT Services Our network and internet service will be provided and supported by a 3rd party provider. We will also use VOIP service through this company. It will be important for us to have a reliable voicemail since we have a store and online services. We will need to accept calls from customers for orders and to take any inquiry from customers. Since All That Shines Jewelry is a small company, I feel that it is more feasible to hire an outside company to handle the network of our company. Some of the reasons are they can provide technical support and we won’t have to hire someone internal to do that for us. Secondly, they will provide backup services that will protect our data in case of a disaster. It is more economical for us to do this than to hire additional staff. Planning & Control Processes As with most things, planning is a crucial part of information technology (IT). You need to know what your needs and expectations are for your organization. You can’t just look at your current needs. You need to look at your future needs when planning for your IT needs. If you don’t, you will run into problems with expanding your technical needs. Along with planning your needs, you need to have control over the processes. Both planning and control allow you to protect the confidential information and prevent loss of information. There are several ways to protect your confidential information. Make sure that you have a security system in place that prevents others from getting into your server. Also, you will need to set-up company policies that state specifically what the rules are about talking about company information or taking company documents outside the business. Another way to protect company information is to have passwords on all computer systems.
  • 22. Bachelors Capstone Final Project-All That Shines Jewelry 20 I will be implementing each of these methods in my business. This will give me and my partner control over the planning of our internet technology. We will work together on putting down our company policies on what information can be shared with our customers and what information must stay internal and confidential. Our current needs for information technology include the need for a small network that connects the computer in the back office of our store to the cash register. We also need access to the internet and the ability to maintain our website and email.
  • 23. Bachelors Capstone Final Project-All That Shines Jewelry 21 Section 8: Management Summary All That Shines Management The management team for my company involves several different people. We are a partnership and both of us are hands on in our management styles. We have one employee to manage. We allow this person to give some input to certain parts of the organization functions related to our marketing plan. We have an accountant to help us with our accounting. We also have an IT company that we rely on for our internet service and any problems. Team Concept The team concept for my organization will help my organization run smoother. The concept is to have a team where everyone know the basic information of what is going on within our store like promotions, new products and any problems should they arise. This will allow each member time to react appropriately to the situation. For example, our marketing person can update our website when we have new products and promotions. If any issues come up like internet is down, we can contact our IT company that handles our internet service so they can start working on the issue. Also, my partner, employee and I can put in place our backup plan for dealing with this failure. Group Dynamics For All That Shines Jewelry, my role is the team leader. My partner is the second in command, so to speak. She will fill in when I’m not available. Our employee’s role is to be on the team to be given tasks assigned by me and my partner. My partner and I will also have tasks assigned to us but most of these tasked will deal with handling owner responsibilities like paying bills, contacting vendors, etc. Our IT company is responsible for our network and phone systems. They will need to be kept in the loop for any issues we may have with our phone system and
  • 24. Bachelors Capstone Final Project-All That Shines Jewelry 22 internet/network system. Our accountant is responsible for making sure our finances are in order and taxes get paid on time. Communication between the accountant, my partner and I are crucial. Strengths & Weaknesses As with most teams, there are several strengths and weaknesses with our team. It is important for an organization to evaluate both their strengths and weaknesses in their team. “While this varies within each company depending on what the company does and how it operates, generally, the team should look at the overall company strengths and weaknesses as well as the strengths and weaknesses of key areas within the company.” (Baldwin, Dana, www.strategyletter.com) Without this information, you don’t know where you can tap into the strong areas and you don’t know the areas that need improvement. One of the strengths in my organization, All That Shines Jewelry, is the fact there are two owners that have their own management styles that complement each other. We have sent time aside to decide what our policies are and have both agreed to abide by them. Another strength is our employee is very knowledgeable about her job and willing to expand her knowledge. By using outside vendors to assist with our accounting and IT service, this allows us to concentrate on other aspects of the company. Being a small organization, there are several weaknesses with our team. We don’t have a bigger group of people to give us input and to fulfill tasks. Also, with only having one employee, we have the issue of being shorthanded if something should happen to her if she gets sick for example. Another problem is since we don’t have our own accounting and IT service in house, we don’t have as much control over fixing problems faster.
  • 25. Bachelors Capstone Final Project-All That Shines Jewelry 23 Management Philosophy The management philosophy for an organization is a set of values shared by its employees. These philosophies are important to have so that your organization because it is a way for employees to relate to each other, to management and to customers. The philosophy concerning communication for All That Shines Jewelry encourages frank and direct communications, is open for ideas and suggestion from employees and customers, and promotes teamwork. The organizational culture that I want to promote for All That Shines Jewelry is a simple one. The culture is one where employees and customers are dynamic partnerships. We want to promote a culture that is friendly and happy; one where people want to come back. The environment needs to be one that cares for the employee’s mental and physical being.
  • 26. Bachelors Capstone Final Project-All That Shines Jewelry 24 References Internal Revenue Service. “Partnerships”. 2/24/12. Retrieved 4/23/12 http://www.irs.gov/businesses/small/article/0,,id=98214,00.html Rensslear Polytechnic Institute. “Management Styles”. Retrieved 4/24/12 http://www.rpi.edu/dept/advising/free_enterprise/business_structures/management_styles .htm Miranda, Kay. “Definition of Code of Conduct”. eHow.com. Retrieved 6/13/12. http://www.ehow.com/about_5044074_definition-code-conduct.html#ixzz1xgg40DkC Sullivan, Jeri. “What Are the Key Components of a Code of Ethics in Business?”. Demand Media. Retrieved 6/13/12 http://smallbusiness.chron.com/key-components-code-ethics- business-244.html Ho, Jason. Traditional Marketing vs. Internet Marketing. Retrieved 4/11/12 http://www.allianzclick.com/articles_traditional_marketing_vs_internet_marketing_part1 .html Internet Center for Management and Business Administration. Inc. “The Marketing Mix (The 4 P’s of Marketing)”. Copyright 2002-2010. Retrieved 5/9/12 http://www.netmba.com/marketing/mix/ World Business Culture. Doing Business in Canada. Retrieved 5/14/12 http://www.worldbusinessculture.com/Business-in-Canada.html Cochrane, Michael G. Canadian Business Law. Copyright © 2007. Insomniac Press. Retrieved 5/14/12 http://www.mycanadianbusinesslaw.com
  • 27. Bachelors Capstone Final Project-All That Shines Jewelry 25 Richards, Daniel. “How to Do a Breakeven Analysis: Breakeven analysis helps determine when your business revenues equal your costs”. Retrieved 5/23/12 http://entrepreneurs.about.com/od/businessplan/a/breakeven.htm Zions Bank. “How to Prepare a Cash Flow Statement”. Zions Business Resource Center. Salt Lake City, UT. Retrieved 6/4/12 http://www.zionsbank.com/pdfs/biz_resources-book- 4.pdf MoneyInstructor. “Basic Accounting: The Benefits of the Cash Flow Statement”. Retrieved 6/6/12 http://www.moneyinstructor.com/doc/cashbenefit.asp Ministry of Corporate Affairs. “Accounting Standard (AS) 3: Cash Flow Statements”. Retrieved 6/6/12 http://www.mca.gov.in/Ministry/notification/pdf/AS_3.pdf Weiss, PhD, CPA, MBA, Neil S. and Young, MPh, CPA, CMA, James G.S. “The Cash Flow Statement: Problems with the Current Rules.” March 2007. Retrieved 6/6/12 http://www.nysscpa.org/cpajournal/2007/307/essentials/p26.htm Baldwin, Dana. “Course and Direction: The Path to Strategic Success: Strength and Weaknesses: A Fundamental Element of Strategic Planning”. Center for Simplified Strategic Planning, Inc. 2012. Retrieved 6/12/12 http://www.strategyletter.com/CD0106/featured_article.php
  • 28. Bachelors Capstone Final Project-All That Shines Jewelry 26 Appendix SWOT Analysis Strengths  Unique designs  Talented artists/owners  Personal attention to customers Weaknesses  Small store  Limited on number of piece able to manufacture weekly Opportunities  Expand to new markets online  Add another physical location  Specialize in rare piece jewelry Threats  Competition  Larger stores  Inflation
  • 29. Bachelors Capstone Final Project-All That Shines Jewelry 27 Balance Sheet Pro-Forma Balance Sheet All That Shines Jewelry For 2012 to 2014 (all numbers in $000) ASSETS 2012 2013 2014 Current Assets Cash $25 $30 $32 Net accounts receivable $150 $165 $175 Inventory $6 $10 $15 Temporary investment $12 $12 $12 Prepaid expenses $2 $2 $2 Total Current Assets $195 $219 $236 Fixed Assets Long-term investments $35 $40 $42 Furniture & fixtures (net) $10 $12 $15 Total Net Fixed Assets $45 $52 $57 TOTAL ASSETS $240 $271 $293 LIABILITIES Current Liabilities Accounts payable $50 $52 $55 Short-term notes $24 $25 $26 Current portion of long-term notes $14 $14 $14 Accruals & other payables $14 $14 $14 Total Current Liabilities $102 $105 $109 Long-term Liabilities Rent $12 $12 $12 Other long-term liabilities $126 $154 $172 Total Long-term Liabilities $138 $166 $184 TOTAL LIABILITIES & EQUITY $240 $271 $293
  • 30. Bachelors Capstone Final Project-All That Shines Jewelry 28 Break-Even Analysis BREAK-EVEN ANALYSIS FIXED COST 1,500$ VARIABLE COST 5.00$ NUMBER OF UNITS 25 UNIT PRICE 15.00$ NET UNITS NET REVENUE FIXED COST VARIABLE COST TOTAL COST TOTAL PROFIT 0 $0 $1,500 $0 $1,500 -$1,500 25 $375 $1,500 $125 $1,625 -$1,250 50 $750 $1,500 $250 $1,750 -$1,000 75 $1,125 $1,500 $375 $1,875 -$750 100 $1,500 $1,500 $500 $2,000 -$500 125 $1,875 $1,500 $625 $2,125 -$250 150 $2,250 $1,500 $750 $2,250 $0 175 $2,625 $1,500 $875 $2,375 $250 200 $3,000 $1,500 $1,000 $2,500 $500 225 $3,375 $1,500 $1,125 $2,625 $750 250 $3,750 $1,500 $1,250 $2,750 $1,000 275 $4,125 $1,500 $1,375 $2,875 $1,250 300 $4,500 $1,500 $1,500 $3,000 $1,500 325 $4,875 $1,500 $1,625 $3,125 $1,750 350 $5,250 $1,500 $1,750 $3,250 $2,000 375 $5,625 $1,500 $1,875 $3,375 $2,250 400 $6,000 $1,500 $2,000 $3,500 $2,500 $0 $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 $7,000 0 25 50 75 100 125 150 175 200 225 250 275 300 325 350 375 400 COST-VOLUME-PROFIT NET UNITS (000) Breakeven Analysis
  • 31. Bachelors Capstone Final Project-All That Shines Jewelry 29 Cash Flow Statement Year: 2012 2013 2014 Receipts Cash sales 143,495 157,500 165,985 Collections from credit sales 6,505 7,500 9,015 Loans received 14,000 14,000 14,000 Other 50,000 50,000 50,000 Total Receipts 214,000 229,000 239,000 Payments Cash purchases 3,415 5,000 6,500 Payments to creditors 24,000 25,000 26,000 Salaries and wages 37,440 38,480 39,520 Employee benefits 1,800 1,900 2,000 Payroll taxes 4,549 5,000 5,250 Rent 12,000 12,000 12,000 Utiltities 6,000 6,250 6,350 Repairs and maintenance 2,000 2,000 2,000 Insurance 12,000 12,000 12,000 Travel 5,500 6,000 6,250 Telephone 600 625 650 Postage 550 600 625 Office supplies 1,750 1,500 1,525 Advertising 2,000 1,850 1,750 Marketing/promotion 2,200 2,000 1,850 Professional fees 5,500 5,500 6,000 Training and development 1,000 750 750 Bank charges 600 600 600 Miscellaneous 0 0 0 Owner's drawings 130,000 130,000 130,000 Loan repayments 14,000 14,000 14,000 Tax payments 12,500 13,000 13,500 Other 0 0 0 Total Payments 279,404 284,055 289,120 Cashflow Surplus/Deficit (-) (65,404) (55,055) (50,120) Opening Cash Balance (12,052) (77,456) (132,511) Closing Cash Balance (77,456) (132,511) (182,631) 3-Year Cash Flow Statement