Healios is pioneering in the way mental health care is being delivered. Through our unique digital platform, our clients can gain easy access to high quality clinical mental health care, in the comfort of their own home. We remove the need for long trips to the clinic, causing stress and anxiety, allowing the client and their family to focus on the care they need. Healios offers a range of services covering assessments, treatments and post-diagnostic support, including ASC (autism) assessments, ADHD assessments, CBT for depression, anxiety, low mood, eating disorders and PTSD; psychosis and dementia care. For the full range of services, visit www.healios.org.uk.

1. REDUCE YOUR
CAMHS WAITING
TIMES
HE AL I OS WORKI NG I N PART NE RS HI P WI T H T HE
NHS T O T RANS F ORM ME NT AL HE AL T H CARE
www.healios.org.uk 0330 1244222 info@healios.org.uk

2. HEALIOS TECHNOLOGY
REDUCES WAITING
TIMES FROM MONTHS
TO DAYS
HEAL I O S W O R KING IN PAR TNERSHIP WITH THE NHS
TO TR A N S F O R M MENTAL H EALTH CARE
Healios is pioneering digital mental health pathways in a family-centric way and is working in partnership with
NHS Trusts and CCGs to improve their ‘referral to assessment’ and ‘referral to treatment’ waiting times.
This partnership mentality is key to diagnosing problems, co-designing new care pathways and delivering
effective and hybrid care solutions.
Demand for CAMHS services is at an all-time high. Recent NHS England data shows C&YP
referrals have increased 47% in four years. Furthermore, 50% of children and young people
once assessed, are waiting more than 18 weeks to start treatment.
Everything is created around the
needs of CYP and their families,
providing high quality care delivered
traditionally or more innovatively
through our online clinical platform.
For NHS Trusts, it creates
additional clinical capacity and
flexibility, there are no additional
infrastructure, or set up costs, so
resources can be allocated to
where they are needed most. This
partnership enables the team to
reduce waiting times, down from
months to only days!
www.healios.org.uk 0330 1244222 info@healios.org.uk

3. Co-designing is about getting ALL the right people around
the table - front line clinicians, NHS Trusts, CCGs, Third
Sector and any other partners that are involved in
creating care pathways. It has also been extremely
beneficial in our work, to encourage service users and
their families to get involved in the creation process.
THREE KEY LEARNINGS THAT IMPROVE
CARE PATHWAYS IN CAMHS
1.
Adopting a ‘partnership
approach’ combining the best of
the NHS and digital
2.
Co-design
care
pathways
with clear
roles and
responsibilities
3.
Provide
hybrid
solutions
Harness all that is
great about the NHS
Combine with what's
great about digital
Greater access and choice to services
that wrap around people's lifestyle
and needs. Anytime, anywhere.
+ =
The final element is to create hybrid models of care that have
clearly defined roles for decision making and accountability,
throughout every point of the pathway. Our experience shows
us that it is important to create a seamless flow at each stage
to avoid 'bottlenecks' in your hybrid pathway.
2. Co-design
3. Hybrid Models of Care
1. Partnership Mentality
www.healios.org.uk 0330 1244222 info@healios.org.uk
Healios
Psychologist
Psychiatrist
CCG &
Trust
Community
Goal tracking

4. At the heart of the Healios offer is a unique online clinical platform, staffed by experienced and fully qualified
clinicians. The service is extremely flexible, and available when users need it most, 85% of our sessions run
between 3.30pm and 8.00pm. The solution provided by Healios can be tailored, meaning it can be scaled to
local demand.
Creating care pathways with these learnings at the heart of our thinking, has helped
deliver some amazing results across the NHS.
UPTAKE - ENGAGEMENT - OUTCOMES
On average 8 out of 10 young people
choose Healios to receive their psychological treatment verses
waiting for an in-person option. C&YP are digital natives!
Integrating within multiple clinical pathways, cutting waiting
times and creating a seamless experience for CYP’s and families
www.healios.org.uk 0330 1244222 info@healios.org.uk
8 out of 10
C&YP choose digital care over
face to face. Digital Natives
c. 800
referrals delivered
over a 12 month
period

5. The service we offer is working for service users and our NHS partners, and the proof is in the detail. Our
current survey results show a 93% satisfaction.
EXCELLENT SATISFACTION SCORES
9.3 out of 10
Average rating
for general service satisfaction
The innovative online model created by Healios, has helped us to bring our waiting lists down for C&YP
mental health assessments and intervention, and provide the support our C&YP and their families need
quicker.
Healios listened to our challenges and were immediately able to offer the required scaled capacity across
multiple service lines. Healios adopted a flexible working manner, enabling us to maximise accessibility of
the service.
Healios keeps us well-informed of the progress made, allowing us to keep control of the situation.
Quality Governance & Improvement Lead NHS Foundation Trust
What our NHS Partners say
www.healios.org.uk 0330 1244222 info@healios.org.uk

6. “These sessions are really convenient, built around our
family life. The children were downstairs and I was
talking to the psychologist on my laptop from my
bedroom. One session I did during lunch while at work."
"For Jessica, the online sessions mean she hasn't had
to travel to a clinic, and getting anxious while
waiting to be called, pulling her skin from around her
nails. Being at home made for a relaxed
environment. It's made such a difference with
Healios being able to do it all at home.”
FEEDBACK FROM FAMILIES AFTER USING HEALIOS
”Rather than having a room full of clinicians,
all doing their own assessments and
everyone's looking, all eyes are on you, it
makes such a big difference with Healios to do
it all from home, thank you.”
”Daniel could be at home to do these sessions with
Healios, he could play with his toys, I could cuddle him,
and do all of these things so he feels safe at home. It
makes such a big difference, it really does.”
"I was dreading going through CAMHS because it
was an intense one day assessment, and that
would break my child. With the staggered
sessions from Healios, it's given me time to get
him ready and staying in his bedroom makes it
so much easier for him to handle.”
“I’m very impressed with the Healios service. It
was so convenient, we all sat on the sofa for the
sessions, but it was how the therapist moved us
straight to another assessment, which made all
the difference. We didn’t have to wait months
again, they just did it”

7. The family had been waiting months for their initial mental health assessment and was experiencing a huge amount
of stress and worry, as their son was showing increasing signs of mental health difficulties. The local CAMHS team
was overstretched with limited capacity to meet the growing demands on services.
Upon receiving a referral from the CAMHS team, Healios immediately made contact with the family to begin their
initial mental health assessment. A qualified clinical psychologist from Healios, conducted a comprehensive
assessment with the son and the family. All from the comfort of their home, at a time that best suited their lifestyle
and circumstances. The difficulties presented during the assessment led the Healios clinician to suspect ASC.
Healios contacted the care co-ordinator who agreed with our recommendation to proceed with an ASC assessment,
in addition, the family also agreed and an ASC assessment started immediately.
The assessment service was wrapped around the lifestyle of the family, reducing the stress of accessing a service.
Due to the rapid access to assessment, alongside an immediate transition to a final ASC assessment, the family are
feeling more positive and hopeful as they now move forward on the next part of the journey as a family.
Client Case Study
CASE STUDY
Immediate access to their initial mental health
assessment followed by a seamless transition to ASC
assessment without wait
“I’m very impressed with the service. It was very convenient as we just all sat on the sofa
for the sessions. But it was how they moved us straight away to another assessment which
made all the difference. We didn’t have to wait months again, they just did it”
www.healios.org.uk 0330 1244222 info@healios.org.uk

8. Healios is the UK’s only provider of online mental health and neurodevelopmental services. Commissioned
by NHS Services across the UK, we deliver mental health assessments, psychological therapies and a range
of mental health interventions for children, young people and adults. We are uniquely focused on the
needs of the entire family and believe technology is a vehicle for making consistent high quality care, more
accessible for children, young people and their family.
We provide services that fit around the needs of the people we support. Making it simple and convenient
to get the care they need. Anyone can access this from the palm of their hand – with their phone, tablet or
laptop. Our services are operated by qualified and experienced clinicians, seven days a week*. We break
down the geographical barriers faced by traditional services, and provide greater access and convenience,
enabling the entire family to play an active role in the health and well-being of their child or loved one, at a
time that works for them.
The Healios service integrates within
your existing pathway, addressing
your short-term waiting list challenges
and longer-term service
transformation, consistently and
securely. Healios provides a viable
solution which delivers high quality
assessments and therapeutic support
within an acceptable timeframe for
families, and our NHS partners. This
increases choice and access for the
service users and expands clinical
capacity for NHS Trusts, thus leading
to improved outcomes for individuals
and their family.
The Healios model drives flexibility
around clinical capacity, and
compliments existing resources
with no additional set-up costs.
This povides significant cost savings,
compared to traditional models of
delivery, and creates an agile
system that can be mobilised within
as little as six weeks.
BENEFITS OF HEALIOS FOR
THE NHS
A PARTNERSHIP TRANSFORMING MENTAL HEALTH
SERVICES
* Excluding Bank Holidays

9. Contact Tony Wright, Regional Business Director
SERVICES OFFERED BY HEALIOS
If your service would benefit from greater choice, greater
flexibility, increased clinical capacity and rapid access to high
quality, safe therapy and assessments, Healios is your ideal
partner. We now partner with over 25 NHS Trusts and CCGs.
www. heal i os. org. uk
How do you want to change your services for
children and young people?
To fully understand how our online clinical system can help
you transform your services for children and young people,
call us or email us now to book a demonstration.
Tel. 0330 1244222
E-mail info@healios.org.uk
Children and Young People Adults
Anxiety
Low Mood
ADHD
ASC
Eating Disorders Depression
Anxiety
Bipolar
ASC
Dementia
PTSD
Psychosis
Assessments Psychological Therapy