Gov 2.0 Taskforce - Online Engagement Framework

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These slides contain the diagrams from the Online Engagment Guidelines created for the Australian Government 2.0 Taskforce by Headshift. For further information see http://gov2.net.au/projects/project-8/

Business Technology

Online Engagement Framework

This document is licensed under a Crea2ve Commons A5ribu2on
2.5 Australia License.
Prepared for the Government 2.0 Taskforce by Headshi;
Australasia Pty Ltd.
Primary Authors: James Dellow and Anne BartleE‐Bragg.

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Online Engagement Framework

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Engagement Cycle and Community Management Stages

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Wave Pa<erns:
Iden?fying Problems, Opportuni?es or Future Issues

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Wave Pa<erns: Policy Consulta?on and Policy Collabora?on

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Wave Pa<erns: Customer Service and Service Delivery

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Wave Pa<erns: Campaigns, Promo?on and Communica?on

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Mapping Use Cases to Genre

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Online Engagement Solu?on Design Process

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

Web 2.0 Technology Types

This document is licensed under a Crea2ve Commons A5ribu2on 2.5 Australia License.

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