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  1. 1. Media Information: For immediate release With photo 17 September 2014 Bus Company Stagecoach set to host live interactive Tweet the Director session On Thursday 9th October national travel company Stagecoach will be running a “Tweet the Director” session on Twitter to gain instantaneous, valuable feedback from customers and answer questions about local bus services. This session will be held in honour of national Customer Service Week which takes place annually from 6-12 October. Steven Stewart, Stagecoach group director of communications, commented “Stagecoach Group’s bus and rail services are used by around three million customers a day. Passengers are increasingly using Twitter to get fast service updates and answers to questions about their travel.” The company has also launched its annual Customer Service Stars competition, where customers can vote for their favourite Stagecoach Yorkshire, Sheffield and Chesterfield driver online at Stagecoach services in South Yorkshire and North Derbyshire currently have an impressive track record of customer satisfaction, with a recent customer research exercise showing that 100 per cent of Stagecoach customers in Chesterfield intended to travel with the company again, followed by 99 per cent in Sheffield, and 97 per cent in Barnsley and the Dearne Valley. Paul Lynch, managing director of Stagecoach Yorkshire said “Customer service is absolutely critical to our business and it something we are always looking to improve on every day- not just during Customer Service Week.” For more information visit or follow Stagecoach Yorkshire on Twitter @stagecoachyrks. ENDS Notes to editors:  Stagecoach operates an extensive network of local bus services in South and West Yorkshire, Derbyshire and Nottinghamshire, which carry 48 million passengers every year.  Stagecoach employs 1,206 staff and operates a fleet of 404 buses, which travel 18.8 million miles annually.  Services operated by stagecoach in the region have an average 99.3 per cent reliability rate.  In 2011/12 Stagecoach invested 7.5 million in 38 new buses for the region  Stagecoach won the Climate Change Award at the 2012 Yorkshire Post Environment Awards and was highly commended at the UKL Bus Awards 2011 for marketing Excellence.  The company has depots in Ecclesfield, Chesterfield Rawmarsh and Barnsley.  Stagecoach Yorkshire is a part of Twitter- @stagecoachyrks  For more information visit Released on behalf of Stagecoach Yorkshire by HR Media Ltd, For more information on Stagecoach please contact Natalie Harrison or Jill Theobald at HR Media on 0114 252 7722.