The ACE program has won another major award for providing significant benefits to residents and staff in aged care facilities. The program provides peace of mind by helping staff manage non-life threatening health issues of residents. An upcoming meeting will provide information on the ACE program and strategies for its future.

1. The ACE Program Number One Again!
As you may be aware, the ACE program has won its second major award after winning the “Building
Partnerships” award at the Hunter New England Health’s Excellence Awards. This follows its win at the
Australian Doctor Medicare Local Innovator of the Year competition earlier in the year. Hunter Medicare
Local Chief Executive John Baillie stated: “ This program is a very clear and demonstrable example of
how a whole of system approach to an issue can yield great results and outcomes for the people living
in our communities.....As someone who has a family member living in a residential aged care facility,
I can attest to the fact that the ACE program provides significant peace of mind that my relative has
access to a program that helps the staff caring for him manage non-life threatening acute care issues”.
Congratulations to everyone who have been instrumental in developing and making this program work.
ISSUE 5 October 2014
The ACE Service Gazette
Newcastle & Lake Macquarie
ACE Interagency Meeting
30 October 2014
The ACE Interagency Meeting is an opportunity
to learn from each other and showcase how the
service is making a difference. At the meeting,
guest speakers present their experiences with the
ACE service, and strategies for the future of the
service are discussed.
The next ACE Interagency Meeting will be held
on 30 October, 2014 at SummitCare Wallsend
Residential Aged Care Facility. The program is
as follows:
•10:30am-11am: Morning Tea / Site Tour
•11am-12:30pm: ACE Interagency Meeting
•12:30pm: Lunch and Networking
Anyone who is interested in ACE is welcome to
attend. To confirm your attendance contact Kelly
Thomas at kthomas@hunterml.com.au
ACE Feedback Loop
We would like to encourage information sharing
and communication between ACE partners. To do
this we have developed a feedback loop.
To provide feedback visit: http://svy.mk/1pYl4Ri
This link can be used if you want to provide feed-
back about any of the ACE processes or resourc-
es, or if you would like someone to contact you
to discuss any aspect of the program. If you have
a complaint or need to report a clinical incident,
visit: http://bit.ly/1zWh4I6
ACE Roll Out & Site Visits
We have now been to visit 99% of all Residential
Aged Care Facilities in the Newcastle, Lake Mac-
quarie and Port Stephens LGA to deliver manuals
and provide additional ACE assistance.
The ACE service is currently being rolled out to
Singleton and Tomaree Community Hospital.
If you would like more information, ISBAR
materials or a site visit, please contact us at
agedcare@hunterml.com.au
ACE Phone Calls
We have seen an increase in ACE phone calls
over the past few months.The below graph shows
60 calls were made to the ACE 1300 phone line in
January 2014, and 225 recorded in August 2014.
Well done RACFs!!
Upcoming ACE Education
ACE education is designed to improve clinical
handover, and communications between staff
providing care for residents in RACFs. The training
has received a very positive response from RACFs
& ED staff. The evaluation data shows that 98% of
RACF & ED managers were either satisfied or very
satisfied with the training, and 93% reported the
learning objectives were achieved. For Train the
Trainer, 97% of attendees were either satisfied or
very satisfied with the training, and 95% reported
the learning objectives were achieved.
Below are the upcoming workshop dates:
Train the Trainer Workshops
Day 1 Day 2
Newcastle 5 November
Singleton 12 November 26 November
Manager Forums
Newcastle 12 November (Cancelled)
For more information and training enquiries
please contact us at agedcare@hunterml.com.
au
Did you Know?
Residential Aged Care Palliative Approach
(PA) Toolkit
The PA Toolkit is a set of resources designed to
assist RACFs to implement a comprehensive,
evidence-based palliative approach to care for
appropriate residents. For more information visit:
http://bit.ly/1sREoUC.
Treatment of Osteoporosis in Residential
Aged Care Facilities (RACFs)
The second Nepean Consensus: Treatment of
Osteoporosis in RACFs, will be held on Saturday
15 November 2014 from 9am - 5pm at Sydney
Medical School Nepean, Education Building. 62
Derby Street Penrith, NSW. For more information
click here.
1300 223 555