Operations training on credit notes, P7 battery requests and heavy weight shipments.

1. Operations: Training on
CN, P7 and heavy weight
shipments.
Gladson Lewis
Senior Executive - Operations
INDIA

2. • What is a credit note?
A credit note is a particular document raised
carrier where any incorrect charges in the
credited back to the customer’s account.
• Why is it used?
Generally, the seller cannot modify invoices
issuing them; thus, many times, the seller
credit note against the invoice for any further
corrections.

3. • What is a claim?
A Freight claim is a legal demand by a
shipper or consignee to a carrier for financial
reimbursement for a loss or damage of a
shipment. Freight claims are also known as
shipping claims, cargo claims, transportation
claims, or loss and damage claims.
• When is a credit note settled and when is the claim
passed?

4. What is a limit of liability?
the maximum amount for which a
company may be held liable under a
given claim.
DHL Express : Up to 22 SDR/kg or $100
Bluedart : Up to INR 5000
Standard Disclaimer & Liability

5. Customer raises a
concern regarding
their invoice with
the franchisee
Franchisee collects
the information and
submits a credit
request in manage
adjustments and
email to FSC
FSC sends Credit
note request to
carrier
Carrier does
investigation and
supplies update to
the FSC
FSC Updates
changes the status
of credit in XMS
Franchisee can
download Credit
Noted and share it
with Customer
Credit note process flow:

6. P7 Battery
approval
shipping
process.

8. Sno Account no : Response
1 Ask for an MSDS
2
Is it Lithium ion battery / lithium metal
battery
3 Is it an Import or an Export
4 What is the Origin
5 What is the Destination
6
Is it a :
1. Battery
2. Battery packed with equipment
3. Battery contained in equipment
7
If a Lithium Battery - How much watt/hr
dose the battery contains
8
If a Lithium Metal Battery - How much
Lithium dose the Battery contains
9
How many cells or Batteries does the
Package have in total
10
How will the batteries be declared (section
IA, or Section IB or Section II)
11
If the above details is not available,16
points MSDS and UN 38.3 Test Report
Required to Register further
Request for details when sending battery

9. Heavy Weight shipments approval
process.

11. Thank you.