Update UX Culture and Agile product innovation with Design Sprints

1. UX Culture & Agile Product
Innovation with Design Sprints
Toronto Agile Conference 2020
By Girish Khullar

2. Girish Khullar
Agile Coach
https://www.linkedin.com/in/girishkhullar/
https://girishkhullar.info

3. Invest first , then validate?
Million Dollar Question
Validate first , then invest?

6. Time for a
quick story

7. UNDERSTAND
How to empathize with User?
EXPLORE MATERIALIZE

8. Actions
determine
Creative vs
Innovative
solution
Experience
is better
than
storytelling
Clash of
Ideas lead
to
innovation
Framing
the
problem
Best
Designs are
human
centered
Deep
understanding
of a change
Clearly
articulate
problem
Design
prototype &
test solution
Brainstorm
potential
solutions
Immediate
feedback to
continuously
improve
DESIGN THINKING
DESIGN SPRINTS

9. Inspiration
“Learning from subject matter
expert made an impact to my
learning. ” – Girish Khullar

10. Quest to improve
Build
Launch
Data
Idea
B... u… i... l... d
Launch
Data
Idea
B... u… i... l... d
Launch
Data
Idea
Idea
Data
Idea
Data
5 Day Design Sprints 4 Day Design Sprints 2.0

11. How Design Sprints helps
Industry Agnostic
Design
Sprint
Agile
Continuous Improvement
Responsive
Scientific Method
Experimental
Hypothesis Driven
Design Process
Human Centered
Creative
Where Design Sprint fits
Feasibility We can create
Viability Business can grow
Desirability CX wants this

12. Core
Principles
Process is flexible,
Principles are not!
Getting Started

13. How we set ourselves for success..

14. Design Sprints
Thursday
Test prototype with
5 real users
Review feedback to
Decide next steps
Monday
Define the challenges
Produce quantity
of solutions
Wednesday
Define & Build
Prototype
Prepare for Real
Test
Tuesday
Curate & Finalize
Solutions
Define Prototype
With storyboard

15. Case Study
Savioke

16. Human Reaction
Human Communication
Robot Personality
Robot Crossing Paths with humans
Worth Investment
Challenges

17. How might we validate Guests reaction?
How might we record Guest expression
- unnerved or frightened?
How might we make the robot
communicate with guests?
How might we decide on personality of
robot?
Challenges to Opportunities

18. Identify
Customer
Customer
Journey
Identify
Problem
Develop
Solutions
Savioke had 23
Solutions within a day!
Sprint Goal

19. Curate & Vote Unambiguous Decision
Dancing
Robot
Smiling
Robot
Plain Face
Robot
Personality
Liberated Decision Making

20. Beat-up Laptop
+
PlayStation Controller
+
iPad
Customer Feedback
Get it right, and the guest is delighted
Get it wrong, save millions learning a wrong
solution
High Fidelity Prototype

21. 3 Weeks Later

22. Invest first , then validate?
Back To Our Million Dollar Question
Validate user expectation
first , then invest!!!

23. Do you have any questions?
https://www.linkedin.com/in/girishkhullar/
https://girishkhullar.info