It is the most important points you need to cover it in your study ( CH1 Janet Brown)

1. CPHQ Summary Points
CH 1
By: Ghada
Jaffal

2. The following are the most important points that should be covered during your
study:
• Definition of quality , Customer, redesigning the organization ,Definition of Total
Quality Management. Quality Assurance (QA), Continues Quality Improvement
(CQI), the concept of the value
• Aspects of quality
• Understand the key dimension of quality
• Understand the difference between the Quality Assurance (QA), Continues Quality
Improvement (CQI) & Total Quality Management (TQM).
• How to cross the quality chasm by understanding 6 key ares which are summarized
by STEEEP
 Understand the demings’points for quality management ( 14 points)
 Understand the quality management cycle ( Juran Trilogy)
 Understand the system approach