1. Gerry Zapantis

2. Soft Skills
 IEEE
 “Soft skills are the
techniques you need
to work with others.”
 Kantrowitz (2005)
 “It is a behavioral skill
which is required
when technical skills
and knowledge are
used in organization.”
 Related to Productivity
 Downing (2005)
 “The knowledge needed
to perform a task.”
 Traditionally Teachable
 Dancing
 Programming
 Typing
 Easy to measure
Hard Skills

3. Honesty/Integrity
 Honesty
 Telling the truth
 No hidden or personal
agenda
 Integrity
 Business needs come
before personal needs
 Do what you say you will
do, when you say you
will have it done by
 Clear and concise
 Proper spelling und
grammar
 Use proper business
terminology
 This is a business
communication, not a
Facebook Status
Update!
Communication

4.  Interpersonal Skills are
enough Soft Skills
 Important to get along
well with others
 Treat others the way you
wish to be treated
 Emotional Intelligence is
enough Soft Skills
 Good negotiating skills
require emotional
intelligence to not tip off
the opponent
 “Poker Face”
 Soft Skills are not
transferable to other parts
of your life
 Interpersonal skills allow
you to get along well with
others
 Honesty and Integrity
 Flexibility and
Adaptability
 Organizational Skills

5. Source Material
1. Honesty/Integrity
2. Communication Skills
3. Analytical Skills
4. Ability to Work in
Teams
5. Interpersonal
Skills/Motivation
1. Honesty/Integrity
2. Communication Skills
3. Flexibility/
Adaptability
4. Analytical Skills
5. Teamwork/
Interpersonal Skills
My Top 5 Skills
•Zhang, Aimao (Peer Assessment of Soft Skills and Hard Skills)

6. Soft skills are useful in
professional environments as well
as in personal realms
Soft skills are related
to productivity
Soft skills are difficult
to measure