Data: Driving Transparency, Engagement & Value in FM

1. capitaproperty.co.uk
Data: Driving Transparency, Engagement & Value in FM
5th April 2017

2. capitaproperty.co.uk
Agenda
My Journey to High Performing Buildings
Wellbeing & Stakeholder Engagement
Evolving FM Operating Models
Using Data to Change the FM Model
The Benefit & ROI of High Performing Buildings
Removing Barriers to Change
Data: Driving Transparency, Engagement & Value in FM

3. capitaproperty.co.uk
My Journey to High Performing Buildings

4. capitaproperty.co.uk
New Building Performance Indicators (BPIs)
Car Industry developed easy to understand measures for users in highly technical environment
Wellbeing & Stakeholder Engagement
WELL Building Standard establishes level-playing field and supports development of
science in this area
Light Air Quality Humidity Temperature Noise Motion
IoT sensory networks complement existing BMS infrastructure
Allows comparison between buildings & creation of tailored environments
Industry Parallels
0-60 Reliability MPG

5. capitaproperty.co.uk
Evolving FM Operating Models
Client Client Client Client
In-House
Team
Supply Chain
Managing
Agent
Supply Chain
TFM
Supply Chain
Integrator
In-House /
FM Provider/
Supply Chain
Data Source
Flexibility
Transparency
Financials
Low High Med High
Low Low Low High
Supply Chain Supply Chain Supply Chain Integrator

6. capitaproperty.co.uk
Organisations Objectives
SLAs FM Delivery Team/ Supply Chain
CAFM/ Help Desk
CAPEX
Maintenance/ FM Strategy
FM
Priorities
Estate/ Property Management
SFG20/
CIBSE
PerformanceGap
Using Data to Change the FM Model
Experience
Value Perception
Compliance Focus
Low Transparency
Reactive
Helpdesk

7. capitaproperty.co.uk
Organisations Objectives
FM Delivery Team/ Supply Chain
CAFM/ Help Desk
Estate/ Property Management
FM
Priorities
Using Data to Change the FM Model
Experience
Value Perception
Reliability Focus
Transparent
Proactive
SensoryNetwork
Analytics
Rules&Triggers
Maintenance/
FMStrategy
Tailored Environment
BPIs/ SLAs
Real-time
Engagement

8. capitaproperty.co.uk
BMSEnablers
Complexity
of approach
ROI
IoT
Energy
Kwh Savings
Plant & Equipment
Reliability
Environmental
Conditions
Tailored Environment
The Benefit & ROI of High Performing Buildings

9. capitaproperty.co.uk
Utilising IoT and real time analytics drives greater
transparency through the supply chain
Value through FM is achieved by linking Business, Estate, and
Local Building Strategies
New Building Performance Indicators and the Well-being
agenda could trigger greater building user engagement
Data: Driving Transparency, Engagement &
Value in FM

10. capitaproperty.co.uk
• New roles are needed to give people
time to analyse and use data
• Processes need to allow people to
turn data into intelligence
• Focus is currently on automation not
collecting new data
• Technology will only be used and useful if
People & Process change
• Profit motive is key as currently easier to
make profit in traditional model
• Contracts need to change to reflect
attainable performance fees and
incentivise transparency
Process
Technology Motive
People
Removing Barriers to Change
• Re-design processes to link sensory data
with operational delivery
• New processes introduced which link HR,
Estate Strategy & Team Managers

11. capitaproperty.co.uk
Thank You
Any Questions?