Currently, the chatbots market in North America leads the global market space, following by the market in Europe. This dominance is primarily owed to the high adoption of chatbots in the retail and e-Commerce industry in these regional markets.

1. Increasing Adoption of Chatbots by Contact Centers: Increasing demand for training, high turnover
rates, and requirement of minimizing operational expenditure are motivating traditional contact
centers to procure intelligent chatbots and related platforms.
Today, customers prefer to opt for self-service, and they are not willing to wait long periods of time
for an agent to help them. In order to cater to this demand, contact centers are procuring scripted,
contextual, and social messaging chatbots, thus driving the growth of the global chatbots market
size.
Advancements in AI & Natural Language Processing (NLP) Enhancing Attractiveness: Developers
are offering chatbots that go beyond basic keyword matching functionalities. Advancements in
machine learning, NLP, data management platform techniques, and processing speeds have made
chatbots much more intelligent.
Also, as chatbots become popular, related software development kits (SDKs) and application
programming interfaces (APIs) are becoming more mature. These solutions facilitate the
development of chatbots integrated with easy drag-and-drop user interfaces, thus allowing
enterprises to build and operate their own chatbots.
Technical Integrations Complementing Cognitive: Reinforcement learning abilities help chatbots
accept user corrections upon repeated usage, which, in turn, enhances the suitability of the offered
responses. Machine learning capabilities facilitate qualitative intent recognition in chatbots.
Other capabilities such as dialog management, humanization, interaction channels, task automation
abilities, monitoring and reporting, ease of implementation, and regulation of security and
compliance are some aspects taken into account by prospects looking to procure AI chatbots.
Click For More Info @ https://www.persistencemarketresearch.com/market-research/chatbots-
market.asp