5 Ways to Improve Your Digital Marketing Strategy.As the world of marketing changes, so should your digital marketing strategy. It’s important to stay aware of the changing landscape and the new advancements in technology that can make digital marketer’s lives much easier.https://digiskillzz.com/
2. 1. Focus on Conversion,
Not Just Leads
One of the most important pillars of a winning digital
marketing strategy is data. Data and metrics should
influence every decision and action a marketing team
takes. In today’s market, this means digging through the
data to understand where potential customers are
spending their time (which social platforms and websites),
and then targeting them with specific content.
While B2C marketing teams traditionally take the
approach of casting a wide net and hoping for the best,
advances in big data and machine learning have made it
possible to dig deeper and impact conversion rates on an
individual level. By targeting specific demographics and
audience segments with certain types of content,
incentives, or product recommendations, marketers can
go further in pushing the customer’s decision toward a
purchase
3. 2. Set the Stage for
Long-Term Value
While it may be tempting to shoot for short-term wins, marketers
should always consider long-term value when making strategy
decisions. Before pouring resources into a one-off campaign for a
specific social media platform, marketers would be wise to
perform due diligence and research to ensure the investment will
pay off in the long term.
This mindset also applies to tools and solutions. When navigating
the purchasing process, marketers should make sure the
solutions are positioned to help the team succeed in the long run,
not just solve short-term problems. While it’s not critical to have
every detail of a multi-year strategy ironed out, it is a good idea to
have a plan for growth and an understanding for how a tool will
help make that plan a reality.
With technology changing at an exponential pace, there will
always be ideas and trends that are ‘in’ or ‘the hot new thing’ in
the industry. Marketers should take care to understand where the
brand best stands to benefit from these trends before making any
decisions that could impact long-term growth or revenue.
4. 3. Double Down on
Customer Service
DIGITAL MARKETERS MAY BE THINKING, “WHAT DOES
CUSTOMER SERVICE HAVE TO DO WITH ME?” ALTHOUGH IT’S
SOMETIMES EASY TO FORGET, EVERY SINGLE INTERACTION A
CUSTOMER HAS WITH A BRAND IMPACTS THEIR OPINION OF
THAT BRAND, AND IS THUS CONSIDERED ‘CUSTOMER SERVICE’.
THIS IS EVEN MORE IMPORTANT FOR DIGITAL COMPANIES THAT
MUST REPEAT BRAND-CONSCIOUS CUSTOMER SERVICE TACTICS
ACROSS MULTIPLE PLATFORMS AND CHANNELS. THIS IS A
CRITICAL COMPONENT OF ACHIEVING SUCCESS WITH
OMNICHANNEL MARKETING, WHICH MEANS ENSURING A SINGLE
CUSTOMER HAS A SEAMLESS, INTEGRATED BUYING EXPERIENCE,
NO MATTER THE PLATFORM OR CHANNEL.
EVEN THOUGH THE CONCEPT OF CUSTOMER SERVICE MAY FEEL
LIKE A MORE FUNDAMENTAL CONCERN FOR BRICK-AND-
MORTAR STORES THAN ONLINE RETAILERS, MANY OF TODAY’S
BRANDS HAVE SHOWN THE IMPORTANCE OF STELLAR SERVICE
IN E-COMMERCE EXPERIENCES. DIGITAL MARKETERS PLAY A
KEY ROLE IN ESTABLISHING A CUSTOMER-CENTRIC
REPUTATION FOR THE BRAND. WHETHER THIS IS THROUGH
PERSONALIZED EMAILS, WELCOME PAGES, OR CUSTOMIZED
PRODUCT RECOMMENDATIONS, THAT PERSONAL TOUCH CAN
MAKE A HUGE DIFFERENCE IN THE EYES OF THE CUSTOMER. IN
FACT, 56% OF CUSTOMERS ARE MORE LIKELY TO BUY FROM A
BRAND THAT RECOGNIZES THEM BY NAME. CONSUMERS EXPECT
PERSONALIZATION BECAUSE THEY EXPECT SUPERIOR
CUSTOMER SERVICE..
5. 4. Create the Ultimate
Buying Journey
AS IT BECOMES EASIER FOR MARKETERS TO
UNDERSTAND THEIR CONSUMER AUDIENCE IN MORE
DEPTH, IT’S ALSO POSSIBLE TO REFINE PROCESSES
AND CREATE THE ULTIMATE BUYING JOURNEY.
DIGITAL MARKETERS CAN SEE EXACTLY WHAT
CONTENT IS MOST SUCCESSFUL AMONG CONSUMERS,
AND THEN STRATEGICALLY BUILD UPON THAT
MOMENTUM FOR MAXIMUM RETURNS. IF, FOR
EXAMPLE, A BRAND KNOWS A MAJORITY OF
CUSTOMERS ARE COMING TO THEIR WEBSITE VIA
SOCIAL MEDIA, IT CAN BEEF UP SOCIAL CAMPAIGNS
AND DESIGN SMOOTHER WORKFLOWS TO HELP THE
CUSTOMER FROM POINT A TO POINT B.
CREATING THE ULTIMATE BUYING JOURNEY FOR
CUSTOMERS ALSO MEANS OPTIMIZING THEIR ONLINE
AND MOBILE SHOPPING EXPERIENCES. AS SHOPPING
MOVES ONLINE, AND ONLINE SHOPPING MOVES TO
MOBILE, BRANDS MUST MAKE SURE THEIR SITES
RENDER WELL, ARE CONSISTENT WITH BRAND
GUIDELINES, AND MAKE IT SIMPLE FOR SHOPPERS TO
FIND WHAT THEY’RE LOOKING FOR. AFTER ALL, THE
SMOOTHER THE BUYING JOURNEY, THE HIGHER THE
LIKELIHOOD OF A CONVERSION.
6. 5. Know When and How to
Go Back and Refine Processes
WHILE TALKING ABOUT REFINING
PROCESSES IS EASY, IT’S A LITTLE MORE
DIFFICULT FOR MARKETERS TO ACTUALLY
GET THEIR HANDS DIRTY. IF A WORKFLOW
OR PROCESS JUST ISN’T WORKING, IT MIGHT
BE TIME TO GO BACK AND RE-EVALUATE
WHERE THINGS WENT WRONG. THIS IS
ALSO A GREAT OPPORTUNITY TO A/B TEST
DIFFERENT CAMPAIGNS AND STRATEGIES.
MARKETING ITSELF IS A CONSTANTLY
CHANGING LANDSCAPE, AND DIGITAL
MARKETING IS ONE OF ITS MOST DYNAMIC
FEATURES. MARKETERS NEED TO KEEP
THEIR EYES ON THE METRICS AND DATA TO
STAY INFORMED ABOUT THE PROCESSES
THAT ARE WORKING, AND WHERE IT MAY
BE TIME TO REFINE.
7. Final
Thoughts
AING
AS THE WORLD OF MARKETING
CHANGES, SO SHOULD YOUR
DIGITAL MARKETING STRATEGY.
IT’S IMPORTANT TO STAY AWARE
OF THE CHANGING LANDSCAPE
AND THE NEW ADVANCEMENTS
IN TECHNOLOGY THAT CAN MAKE
DIGITAL MARKETER’S LIVES
MUCH EASIER.