SlideShare a Scribd company logo
1 of 12
Real Time Chat Sentiment Analysis For Customer Care
Students Name ID
1 ABU SUFYAN 19101002-185
2 MUHAMMAD ASAD 19101002-068
Supervisor: Ma’am Sadaf Mehmood
Submitted By:
Introduction
The processing of information to determine the opinion of a
customer.
Customer mood or customer sentiment can be queried in real
time.
Good customer service is all about making customers happy.
It helps an agent, know to immediately turn their focus on a
certain customer.
Global Sustainability Development Goal
Industrial Linkage
In the service industry, the key task is to enhance the quality of
services by identifying conversation sentiments.
It helps in to provide valuable insight into the mind of the
customer.
Promotes customers satisfaction, also encourages loyalty.
Problem in Existing System
Untrained agents can not handle different types of queries.
Low NPS score
Traditional quality monitoring solution are not efficient.
Proposed System
Detect client sentiments in real time.
Allowing agents to make adjustment to improve NPS.
Proactive monitoring and alarming.
Real time chat analytics automatically grades every call.
Continuing improving agent performance.
Main Modules
Customer portal Agent portal
APP
Registration
User Registration Agent Registration
Agent Chat with User
User Chat with agent
Tools & Technology
Tools
– Anaconda
– VS code
– Google colab
Technology
Basically we doing the data analysis for real time chat
sentiment analysis of customer care it combines natural language
processing (NLP) and machine learning techniques.
– PYTHON
– HTML,CSS
– React Js
Business Plan
Improve customer service
Conduct a SWOT analysis
Develop a new product
Brand monitoring
Customer support analysis
Customer feedback analysis
Market research

More Related Content

Similar to Real Time Chat Sentiment Analysis

Measuring Customer Satisfaction
Measuring Customer SatisfactionMeasuring Customer Satisfaction
Measuring Customer SatisfactionMARY MALASZEK
 
Finivation Overview
Finivation OverviewFinivation Overview
Finivation Overviewjlbenson
 
Fungroo patient feedback solution
Fungroo patient feedback solutionFungroo patient feedback solution
Fungroo patient feedback solutionfungroo
 
Unlock Real Customer Feedback Using Emotion AI
Unlock Real Customer Feedback Using Emotion AIUnlock Real Customer Feedback Using Emotion AI
Unlock Real Customer Feedback Using Emotion AIEntropikTech
 
What is an Inbound Contact Center (1).pdf
What is an Inbound Contact Center (1).pdfWhat is an Inbound Contact Center (1).pdf
What is an Inbound Contact Center (1).pdfAcmatel Communication
 
Tracer CQM Business Presentation
Tracer CQM Business PresentationTracer CQM Business Presentation
Tracer CQM Business Presentationguest8928cb
 
Hospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn LeadzHospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn LeadzALFREDTYLER
 
Hospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn LeadzHospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn LeadzArjun M D
 
Hospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn LeadzHospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn Leadzanusreeas4
 
Winning in the age of the customer_final
Winning in the age of the customer_finalWinning in the age of the customer_final
Winning in the age of the customer_finalMelissa Bendon
 
Effective Strategies for Exceptional Customer Experience Programs
Effective Strategies for Exceptional Customer Experience ProgramsEffective Strategies for Exceptional Customer Experience Programs
Effective Strategies for Exceptional Customer Experience ProgramsPrimary Intelligence
 
Cracking The Customer Support Efficiency Code
Cracking The Customer Support Efficiency CodeCracking The Customer Support Efficiency Code
Cracking The Customer Support Efficiency CodeWorkforce Group
 
ICMI Quality Presentation
ICMI Quality PresentationICMI Quality Presentation
ICMI Quality PresentationICMI
 
Pointel4pgBro_Final_print
Pointel4pgBro_Final_printPointel4pgBro_Final_print
Pointel4pgBro_Final_printMarilyn Hirsch
 
Voice of Customer and Beyond
Voice of Customer and BeyondVoice of Customer and Beyond
Voice of Customer and BeyondLucieColt
 

Similar to Real Time Chat Sentiment Analysis (20)

Measuring Customer Satisfaction
Measuring Customer SatisfactionMeasuring Customer Satisfaction
Measuring Customer Satisfaction
 
5 steps to the amazing customer’s service
5 steps to the amazing customer’s service5 steps to the amazing customer’s service
5 steps to the amazing customer’s service
 
New updated C.V
New updated C.VNew updated C.V
New updated C.V
 
Finivation Overview
Finivation OverviewFinivation Overview
Finivation Overview
 
Fungroo patient feedback solution
Fungroo patient feedback solutionFungroo patient feedback solution
Fungroo patient feedback solution
 
Presentation on HR-Payroll Software
Presentation on HR-Payroll SoftwarePresentation on HR-Payroll Software
Presentation on HR-Payroll Software
 
Unlock Real Customer Feedback Using Emotion AI
Unlock Real Customer Feedback Using Emotion AIUnlock Real Customer Feedback Using Emotion AI
Unlock Real Customer Feedback Using Emotion AI
 
What is an Inbound Contact Center (1).pdf
What is an Inbound Contact Center (1).pdfWhat is an Inbound Contact Center (1).pdf
What is an Inbound Contact Center (1).pdf
 
Tracer CQM Business Presentation
Tracer CQM Business PresentationTracer CQM Business Presentation
Tracer CQM Business Presentation
 
Crm
CrmCrm
Crm
 
Hospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn LeadzHospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn Leadz
 
Hospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn LeadzHospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn Leadz
 
Hospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn LeadzHospitality company increased 50% sale using SignOn Leadz
Hospitality company increased 50% sale using SignOn Leadz
 
LEADROUTER
LEADROUTERLEADROUTER
LEADROUTER
 
Winning in the age of the customer_final
Winning in the age of the customer_finalWinning in the age of the customer_final
Winning in the age of the customer_final
 
Effective Strategies for Exceptional Customer Experience Programs
Effective Strategies for Exceptional Customer Experience ProgramsEffective Strategies for Exceptional Customer Experience Programs
Effective Strategies for Exceptional Customer Experience Programs
 
Cracking The Customer Support Efficiency Code
Cracking The Customer Support Efficiency CodeCracking The Customer Support Efficiency Code
Cracking The Customer Support Efficiency Code
 
ICMI Quality Presentation
ICMI Quality PresentationICMI Quality Presentation
ICMI Quality Presentation
 
Pointel4pgBro_Final_print
Pointel4pgBro_Final_printPointel4pgBro_Final_print
Pointel4pgBro_Final_print
 
Voice of Customer and Beyond
Voice of Customer and BeyondVoice of Customer and Beyond
Voice of Customer and Beyond
 

Recently uploaded

Identifying Appropriate Test Statistics Involving Population Mean
Identifying Appropriate Test Statistics Involving Population MeanIdentifying Appropriate Test Statistics Involving Population Mean
Identifying Appropriate Test Statistics Involving Population MeanMYRABACSAFRA2
 
INTRODUCTION TO Natural language processing
INTRODUCTION TO Natural language processingINTRODUCTION TO Natural language processing
INTRODUCTION TO Natural language processingsocarem879
 
办美国阿肯色大学小石城分校毕业证成绩单pdf电子版制作修改#真实留信入库#永久存档#真实可查#diploma#degree
办美国阿肯色大学小石城分校毕业证成绩单pdf电子版制作修改#真实留信入库#永久存档#真实可查#diploma#degree办美国阿肯色大学小石城分校毕业证成绩单pdf电子版制作修改#真实留信入库#永久存档#真实可查#diploma#degree
办美国阿肯色大学小石城分校毕业证成绩单pdf电子版制作修改#真实留信入库#永久存档#真实可查#diploma#degreeyuu sss
 
原版1:1定制南十字星大学毕业证(SCU毕业证)#文凭成绩单#真实留信学历认证永久存档
原版1:1定制南十字星大学毕业证(SCU毕业证)#文凭成绩单#真实留信学历认证永久存档原版1:1定制南十字星大学毕业证(SCU毕业证)#文凭成绩单#真实留信学历认证永久存档
原版1:1定制南十字星大学毕业证(SCU毕业证)#文凭成绩单#真实留信学历认证永久存档208367051
 
Real-Time AI Streaming - AI Max Princeton
Real-Time AI  Streaming - AI Max PrincetonReal-Time AI  Streaming - AI Max Princeton
Real-Time AI Streaming - AI Max PrincetonTimothy Spann
 
SWOT Analysis Slides Powerpoint Template.pptx
SWOT Analysis Slides Powerpoint Template.pptxSWOT Analysis Slides Powerpoint Template.pptx
SWOT Analysis Slides Powerpoint Template.pptxviniciusperissetr
 
modul pembelajaran robotic Workshop _ by Slidesgo.pptx
modul pembelajaran robotic Workshop _ by Slidesgo.pptxmodul pembelajaran robotic Workshop _ by Slidesgo.pptx
modul pembelajaran robotic Workshop _ by Slidesgo.pptxaleedritatuxx
 
在线办理UM毕业证迈阿密大学毕业证成绩单留信学历认证
在线办理UM毕业证迈阿密大学毕业证成绩单留信学历认证在线办理UM毕业证迈阿密大学毕业证成绩单留信学历认证
在线办理UM毕业证迈阿密大学毕业证成绩单留信学历认证nhjeo1gg
 
Thiophen Mechanism khhjjjjjjjhhhhhhhhhhh
Thiophen Mechanism khhjjjjjjjhhhhhhhhhhhThiophen Mechanism khhjjjjjjjhhhhhhhhhhh
Thiophen Mechanism khhjjjjjjjhhhhhhhhhhhYasamin16
 
Student profile product demonstration on grades, ability, well-being and mind...
Student profile product demonstration on grades, ability, well-being and mind...Student profile product demonstration on grades, ability, well-being and mind...
Student profile product demonstration on grades, ability, well-being and mind...Seán Kennedy
 
Learn How Data Science Changes Our World
Learn How Data Science Changes Our WorldLearn How Data Science Changes Our World
Learn How Data Science Changes Our WorldEduminds Learning
 
RABBIT: A CLI tool for identifying bots based on their GitHub events.
RABBIT: A CLI tool for identifying bots based on their GitHub events.RABBIT: A CLI tool for identifying bots based on their GitHub events.
RABBIT: A CLI tool for identifying bots based on their GitHub events.natarajan8993
 
Predictive Analysis for Loan Default Presentation : Data Analysis Project PPT
Predictive Analysis for Loan Default  Presentation : Data Analysis Project PPTPredictive Analysis for Loan Default  Presentation : Data Analysis Project PPT
Predictive Analysis for Loan Default Presentation : Data Analysis Project PPTBoston Institute of Analytics
 
办美国加州大学伯克利分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
办美国加州大学伯克利分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree办美国加州大学伯克利分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
办美国加州大学伯克利分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degreeyuu sss
 
毕业文凭制作#回国入职#diploma#degree美国加州州立大学北岭分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#de...
毕业文凭制作#回国入职#diploma#degree美国加州州立大学北岭分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#de...毕业文凭制作#回国入职#diploma#degree美国加州州立大学北岭分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#de...
毕业文凭制作#回国入职#diploma#degree美国加州州立大学北岭分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#de...ttt fff
 
Defining Constituents, Data Vizzes and Telling a Data Story
Defining Constituents, Data Vizzes and Telling a Data StoryDefining Constituents, Data Vizzes and Telling a Data Story
Defining Constituents, Data Vizzes and Telling a Data StoryJeremy Anderson
 
Minimizing AI Hallucinations/Confabulations and the Path towards AGI with Exa...
Minimizing AI Hallucinations/Confabulations and the Path towards AGI with Exa...Minimizing AI Hallucinations/Confabulations and the Path towards AGI with Exa...
Minimizing AI Hallucinations/Confabulations and the Path towards AGI with Exa...Thomas Poetter
 
ASML's Taxonomy Adventure by Daniel Canter
ASML's Taxonomy Adventure by Daniel CanterASML's Taxonomy Adventure by Daniel Canter
ASML's Taxonomy Adventure by Daniel Cantervoginip
 
Heart Disease Classification Report: A Data Analysis Project
Heart Disease Classification Report: A Data Analysis ProjectHeart Disease Classification Report: A Data Analysis Project
Heart Disease Classification Report: A Data Analysis ProjectBoston Institute of Analytics
 
Decoding Patterns: Customer Churn Prediction Data Analysis Project
Decoding Patterns: Customer Churn Prediction Data Analysis ProjectDecoding Patterns: Customer Churn Prediction Data Analysis Project
Decoding Patterns: Customer Churn Prediction Data Analysis ProjectBoston Institute of Analytics
 

Recently uploaded (20)

Identifying Appropriate Test Statistics Involving Population Mean
Identifying Appropriate Test Statistics Involving Population MeanIdentifying Appropriate Test Statistics Involving Population Mean
Identifying Appropriate Test Statistics Involving Population Mean
 
INTRODUCTION TO Natural language processing
INTRODUCTION TO Natural language processingINTRODUCTION TO Natural language processing
INTRODUCTION TO Natural language processing
 
办美国阿肯色大学小石城分校毕业证成绩单pdf电子版制作修改#真实留信入库#永久存档#真实可查#diploma#degree
办美国阿肯色大学小石城分校毕业证成绩单pdf电子版制作修改#真实留信入库#永久存档#真实可查#diploma#degree办美国阿肯色大学小石城分校毕业证成绩单pdf电子版制作修改#真实留信入库#永久存档#真实可查#diploma#degree
办美国阿肯色大学小石城分校毕业证成绩单pdf电子版制作修改#真实留信入库#永久存档#真实可查#diploma#degree
 
原版1:1定制南十字星大学毕业证(SCU毕业证)#文凭成绩单#真实留信学历认证永久存档
原版1:1定制南十字星大学毕业证(SCU毕业证)#文凭成绩单#真实留信学历认证永久存档原版1:1定制南十字星大学毕业证(SCU毕业证)#文凭成绩单#真实留信学历认证永久存档
原版1:1定制南十字星大学毕业证(SCU毕业证)#文凭成绩单#真实留信学历认证永久存档
 
Real-Time AI Streaming - AI Max Princeton
Real-Time AI  Streaming - AI Max PrincetonReal-Time AI  Streaming - AI Max Princeton
Real-Time AI Streaming - AI Max Princeton
 
SWOT Analysis Slides Powerpoint Template.pptx
SWOT Analysis Slides Powerpoint Template.pptxSWOT Analysis Slides Powerpoint Template.pptx
SWOT Analysis Slides Powerpoint Template.pptx
 
modul pembelajaran robotic Workshop _ by Slidesgo.pptx
modul pembelajaran robotic Workshop _ by Slidesgo.pptxmodul pembelajaran robotic Workshop _ by Slidesgo.pptx
modul pembelajaran robotic Workshop _ by Slidesgo.pptx
 
在线办理UM毕业证迈阿密大学毕业证成绩单留信学历认证
在线办理UM毕业证迈阿密大学毕业证成绩单留信学历认证在线办理UM毕业证迈阿密大学毕业证成绩单留信学历认证
在线办理UM毕业证迈阿密大学毕业证成绩单留信学历认证
 
Thiophen Mechanism khhjjjjjjjhhhhhhhhhhh
Thiophen Mechanism khhjjjjjjjhhhhhhhhhhhThiophen Mechanism khhjjjjjjjhhhhhhhhhhh
Thiophen Mechanism khhjjjjjjjhhhhhhhhhhh
 
Student profile product demonstration on grades, ability, well-being and mind...
Student profile product demonstration on grades, ability, well-being and mind...Student profile product demonstration on grades, ability, well-being and mind...
Student profile product demonstration on grades, ability, well-being and mind...
 
Learn How Data Science Changes Our World
Learn How Data Science Changes Our WorldLearn How Data Science Changes Our World
Learn How Data Science Changes Our World
 
RABBIT: A CLI tool for identifying bots based on their GitHub events.
RABBIT: A CLI tool for identifying bots based on their GitHub events.RABBIT: A CLI tool for identifying bots based on their GitHub events.
RABBIT: A CLI tool for identifying bots based on their GitHub events.
 
Predictive Analysis for Loan Default Presentation : Data Analysis Project PPT
Predictive Analysis for Loan Default  Presentation : Data Analysis Project PPTPredictive Analysis for Loan Default  Presentation : Data Analysis Project PPT
Predictive Analysis for Loan Default Presentation : Data Analysis Project PPT
 
办美国加州大学伯克利分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
办美国加州大学伯克利分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree办美国加州大学伯克利分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
办美国加州大学伯克利分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#degree
 
毕业文凭制作#回国入职#diploma#degree美国加州州立大学北岭分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#de...
毕业文凭制作#回国入职#diploma#degree美国加州州立大学北岭分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#de...毕业文凭制作#回国入职#diploma#degree美国加州州立大学北岭分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#de...
毕业文凭制作#回国入职#diploma#degree美国加州州立大学北岭分校毕业证成绩单pdf电子版制作修改#毕业文凭制作#回国入职#diploma#de...
 
Defining Constituents, Data Vizzes and Telling a Data Story
Defining Constituents, Data Vizzes and Telling a Data StoryDefining Constituents, Data Vizzes and Telling a Data Story
Defining Constituents, Data Vizzes and Telling a Data Story
 
Minimizing AI Hallucinations/Confabulations and the Path towards AGI with Exa...
Minimizing AI Hallucinations/Confabulations and the Path towards AGI with Exa...Minimizing AI Hallucinations/Confabulations and the Path towards AGI with Exa...
Minimizing AI Hallucinations/Confabulations and the Path towards AGI with Exa...
 
ASML's Taxonomy Adventure by Daniel Canter
ASML's Taxonomy Adventure by Daniel CanterASML's Taxonomy Adventure by Daniel Canter
ASML's Taxonomy Adventure by Daniel Canter
 
Heart Disease Classification Report: A Data Analysis Project
Heart Disease Classification Report: A Data Analysis ProjectHeart Disease Classification Report: A Data Analysis Project
Heart Disease Classification Report: A Data Analysis Project
 
Decoding Patterns: Customer Churn Prediction Data Analysis Project
Decoding Patterns: Customer Churn Prediction Data Analysis ProjectDecoding Patterns: Customer Churn Prediction Data Analysis Project
Decoding Patterns: Customer Churn Prediction Data Analysis Project
 

Real Time Chat Sentiment Analysis

  • 1. Real Time Chat Sentiment Analysis For Customer Care Students Name ID 1 ABU SUFYAN 19101002-185 2 MUHAMMAD ASAD 19101002-068 Supervisor: Ma’am Sadaf Mehmood Submitted By:
  • 2. Introduction The processing of information to determine the opinion of a customer. Customer mood or customer sentiment can be queried in real time. Good customer service is all about making customers happy. It helps an agent, know to immediately turn their focus on a certain customer.
  • 4. Industrial Linkage In the service industry, the key task is to enhance the quality of services by identifying conversation sentiments. It helps in to provide valuable insight into the mind of the customer. Promotes customers satisfaction, also encourages loyalty.
  • 5. Problem in Existing System Untrained agents can not handle different types of queries. Low NPS score Traditional quality monitoring solution are not efficient.
  • 6. Proposed System Detect client sentiments in real time. Allowing agents to make adjustment to improve NPS. Proactive monitoring and alarming. Real time chat analytics automatically grades every call. Continuing improving agent performance.
  • 7. Main Modules Customer portal Agent portal APP
  • 10. User Chat with agent
  • 11. Tools & Technology Tools – Anaconda – VS code – Google colab Technology Basically we doing the data analysis for real time chat sentiment analysis of customer care it combines natural language processing (NLP) and machine learning techniques. – PYTHON – HTML,CSS – React Js
  • 12. Business Plan Improve customer service Conduct a SWOT analysis Develop a new product Brand monitoring Customer support analysis Customer feedback analysis Market research