1. Michael C. Fischetti
3412 Colfax Avenue South #106 Minneapolis, MN 55408 612-325-0063
fischettimichael22@gmail.com
OBJECTIVE
To utilize my over 25 years of experience in the customer service industry to best serve my employer and
their clients.
Education
M..A. 1991 The University of Akron Akron, Ohio
Masters Degree: Theatre Arts
B.A. 1985 St. Cloud State University St. Cloud, Minnesota Major:
Theatre Arts
JOB HISTORY/DUTIES
Russell Tobin and Associates
Temporary Assignment with New York Life Insurance. April 18, 2016 through October 20, 2016 Reason
for leaving: End of assignment.
• Applying payments for insurance policy holders nationwide. Over 125 daily.
• Utilizing the policy holder’s dividends and applying loans to make payments.
• Using correspondence to effectively communicate with policy holders and their agents.
ResDirect
Customer Service Specialist
June 14, 1999 through February 18, 2016 Reason for
leaving: Company closure.
• Handled inbound and outboard calls for five different business lines from clients and vendors in a
fast- paced mortgage environment. Daily incoming calls ranged from 100 to 150.
• Provided and documented accurate and appropriate information in response to customer
inquiries on their appraisals, title and flood insurance.
• Handling difficult calls and finding solutions. Received awards for service excellence and team
moral.
Driasi Insurance
Customer Service Coordinator
April 1991 through April 1998
• Inbound and outbound calls ranging from 100-150 daily.
• Handling day to day operations for clients Union Privilege, AFL-CIO and The American Chemical
Society in Washington, D.C. including staffing, inventory and training.
SKILLS: Microsoft Office Suite, Typing 50 wpm, Excel. Effective communicator. Job Coach. Dedicated and
inventive.