This document provides information about making complaints in English, including definitions, expressions, examples, and idioms. It begins with defining a complaint as an expression of displeasure in response to an unfavorable action. It then lists formal and informal expressions for making complaints in writing and speaking. Examples of expressions used in complaints include requesting a refund or replacement. The document also provides sample dialogues of complaints and responses. It concludes with idioms related to complaints and examples to test comprehension.

1. Making
Complaint
English for Interpersonal
Interactions 3

2. MEMBERSOFTHEGROUP :
Qori
Aliarahmi
Filni
Saeputri
Nuraida
Sholawati M
Elza
Khoirunnisa

3. Definition of
Making Complaint
01
TABLEOFCONTENTS
Idioms ofMaking
Complaint
03
Expressions of
Making Complaint
02
Example and
Quizzes
04

4. Complaint is expressions of "displeasure or
annoyance" in response to an action that
is seen by the speaker as unfavorable.
MakingComplaint

5. - I'm writing to complain about ...
- I wish to complain about ...
- I was very disappointed when ...
- We ordered ... However ...
- The first problem was that... and
the second problem was that ...
LessFormal
(SPOKEN)
QuiteFormal
(WRITTEN)
- It's about this ....
- I'm really not happy with this ....
- It just ....
- I'm not satisfied with ....
- Well, first .... and then ....

6. Expressions ofMaking Complaint
• I'd like a refund please.
• I'd be grateful if you would replace this stereo
immediately.
• I would appreciate you to sending me a replacement
as soon as possible.
• Please let me know what you intend to do about
this situation.

7. Here are formulas used when complainingin English
1) I'm sorry to have to say this but ...
2) I'm sorry to bother you, but ...
3) Maybe you forgot to ...
4) I think you might have forgotten to ...
5) Excuse me if I'm out of line, but ...
6)There may have been a misunderstanding
about ...
7) Don't get me wrong, but I think we should.

8. Responsesto complaint
- Sorry there is nothing we can do about
it.
- I'm afraid, there isn't much we can do
about it.
- We are sorry but the food is just
alright.
Positive
responses
- I'm so sorry, but this will never occur/
happen again.
- I'm sorry, we promise never to make the
same mistake again.
- I'm really sorry, we'll do our utmost/best
not to do the same mistake again.
Negative
responses

9. Example ofexpressing
complaint inEnglish
Tim : How can I help you ms?
Customer : It’s about this arloji.
Tim : What seems to be the problem?
Customer : The arloji doesn’t work and the strap leaves a green mark on my wrist
when I take it off.
Tim : Have you worn the arloji in the shower perhaps ms?
Customer : No, and I only bought it two weeks ago. It’s still under guarantee but I
must say, for the amount of money I paid for it. I’m very disappointed.
Tim : I’m so sorry you’ve been inconvenienced. Would you like a refund?
Customer : No, I’d rather have the arloji replaced please.
Tim : Right, well. I’ll just take down your purchasing details and we’ll get this arloji
changed for you in no time at all.

10. Dialogueof MakingComplaint
Laely : Hey, good morning.
Uki : Morning, what’s up?
Laely : I’m really not happy with this book that I bought to you yesterday.
Uki : What seems to be the problem?
Laely : Some pages of this book are missing and there are some stains on
the book.
Uki : But sorry there is nothing I can do about it. It was a production
error, and I can’t exchange it.

11. Idiom
Idioms Meaning Examples
Pull your weight To do your fair portion of the
work or responsibility.
My co-workers don’t pull their
weight, and I do extra work
because other people are not doing
their part.
Call the shots Make all the important
decisions.
Your work is too sloppy so you call
the shots.
Micromanage To try to control every single
detail of a project or
someone’s work.
Just focus on your own work, don’t
micromanage my work too much,
because this is not your business.
Breathing down my
neck
Is closely watching or
monitoring you.
When I choose a dress, you don’t
have to breathe down my neck,
because I won’t steal.
Leave a lot to be
desired
Polite/indirect way to say that
is unsatisfactory, it’s not as
good as you would like it to be.
I leave a lot to be desired
shopping here the service is not
satisfactory.

12. References
https://basicenglishspeaking.com/making-complaints-english-complain-english/
https://www.myenglishpages.com/english/communication-lesson-complaininig.php
https://www.youtube.com/watch?v=fPqleFNexCQ
https://www.youtube.com/watch?v=P7NvfcF4HlI
https://www.espressoenglish.net/english-phrases-for-meetings/

13. Quizzes
Make a complaint in your own words based on the picture below!
1
Your neighbour turn too loud the
sound system in their party.
2
Your uncle’s dog barking all the night.

14. The hotel has a bad customer
service.
4. How many types of complaint responses
are there? And mention one of each!
5. If you are a manager, then there are
customers who complain about the service
provided by the waitress at your restaurant, so
what response will you give to the customer?
3

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