ARM is specially designed to bring about order, efficiency and comfort in places such as Banks, Telcos, Hospital and Government and other places where people have to wait in line to get a service. It reduces real & apparent waiting time, speeds up service delivery, improves service quality & increases customer satisfaction.

1. AdvancedReceptionManagement(ARM)
ARM
ARM

2. Theobjectiveistoprovidethebestpossibleexperienceforvisiting
customers,fromunmanageddisorderlywaitingtocustomized
receptionwithactivewaitingtimeinformation.
Incommonwithotherprocesses,thereceptionarea
mustbecontrolled,managedandmonitoredto
achievesetobjectives,efficienciesand
costsavings.
Benefits
forCustomers/Visitors
Tobeabletomakeappointments
andmanagetheirtimetable
Tobeabletostatetherequired
serviceandbereceivedbythe
appropriateperson
Tobesureoftheirplaceinthe
queueandinformedoflikely
waitingtime
Tobefreetomovearoundandto
bekeptcontinuouslyinformedof
progress
Benefits
forStaff/Advisors/Agents
Absenceofpressurefrompeople
clamoringthedeskandinterruption
Toknowbeforehandthereason
forthevisitandthe
customer/visitorprofile
Betteruseofskillsandtime
Tohaveplannedandprompted
taskstosuitworkflowwithonward
andre-directionoptions

3. AdvancedReceptionManagement(ARM)
ARM
Theefficientandautomated
managementofreception
Deliveryofastandardandconsistent
experiencetocustomers/visitors
acrosstheorganization
Appropriateresourceallocation
UsewaitingtimeforNewSales
Opportunity,CustomerFeedback
andProductDemonstrations
Statisticalanalysis,forecastingand
scheduling
Improvedefficiency
Multi-service,multi-counterload
balancingwithcommonwaitingarea
Forthe
Organization
Functions&
Features
Informationofwaitingconditionsin
realtime–onpanelscreens.
Purposeofvisit–canbeascertained
inadvanceandthevisitordirected
toappropriatecounter.
Aworkflowcanalsobesetupwhen
customerhastovisitmorethanone
counter.
Identification of the customer –
acknowledge premier status,
prioritize and bring up customer
dataonscreenbeforehandtofurther
refinetheexperience.
Tokendispensing–fullyinformative
tokenprintingwithoptionalwaiting
time,numberinqueueandsales
message.Differenttokensetfor
differentservices.

4. AdvancedReceptionManagement(ARM)
ARM
MultiService,MultiCounterDesktop
TokenGenerator
ARMEnterprise
FloorStandingTrolley
AdditionalCounterLicenses
Multilingual
VoiceAnnouncements
PerformanceImprovementReports
BusinessIntelligence/GraphicalCharts
HO/Multi-SiteConfiguration
DigitalSignage
HealthMonitoring
SMSEnabler
WebEnabler
InternalChatFacility
CustomerFeedbackSystem
AgentDisplayUnit
AdministrationSoftwarefor5Counters
withRealTime
IntegratedPrinterandLargeScreen
DisplayOutput
InformationUpdate,SoundAlertand
StandardReports
ARMAddon’s
ARMModules,Addon’sandServices
EverestITServicesPvt.Ltd.
203,SanghviIndustrialEstate,NearHindustanNaka,
OffLinkRoad,Kandivali(W).Mumbai-400067India.
Tel:+91(22)28684987
Email:info@everestadvanced.co.in
www.everestadvanced.co.in
ARMServices
Implementationandtraining
IntegrationwithotherSoftware
ContactUs