Sign-up flows

1. Sign Up/In, Getting Started, Reminders, and Help
Prepared by : Eric Bollman | eric.bollman@vudu.com
Prepared on : 7/1/13

2. UX GOALS
Sign up
Quickly guide new users from sign up to product.
Getting Started
Explain new and existing features to users. Make it easy to invoke and dismiss tours.
Help & Support Center
Provide comprehensive FAQs & help center, allow customers to
communicate back to vudu (assume we will use Rightnow)
Tips and Reminders
Engage signed in users with feature tips. Surface reminders to tune tastes.

3. Web User Sign In
Vudu.com
Sign in
Screen
Valid user
Credentials
No
Yes
Logged in
Vudu.com
Invalid Email
Invalid
Password
Sign in
Screen w/
errors
Walmart Credentials
Facebook Credentials
Vudu Credentials

4. Web User Sign In
Sign in
Logged out Vudu.com
Email
Password
Forgot Password?
In-line Sign in
Dropdown Menu
Sign in with Facebook
OR
Sign In
Sign in
Don't have an account? Sign up
Sign in with your
Walmart account
Email
Password
Forgot Password?
In-line Sign in
Dropdown Menu with
Errors
Sign in with Facebook
OR
Sign In
Sign in
Don't have an account? Sign up
Sign in with your
Walmart account
Error Logic
Forgot
Password
Email
In-line Sign in
Dropdown Menu Forgot
Password
Reset
Sign in
Password Reset
Cancel
If invalid email,
Then display
form errors

5. Web User Sign Up , Facebook Sign Up
Vudu.com
Sign Up
Screen
Valid user
Faceboo
Credentials
No
Yes
Back to Sign
Up
Screen with
errors
Facebook
Login Popup
Click Sign up
Facebook
OAUTH
UV Page
Pull and store
email, birthday,
First Last Name
If data is retrieved
then remove duplicative
fields on Sigh Up
Sign Up
with Facebook
Credentials?
Yes
No
Sign Up with
Walmart
Credentials
Sign Up with
Vudu
Credentials

6. Web User Sign Up , Facebook Sign Up
Sign in
Logged out Vudu.com
Sign Up
Sign Up Page
Sign inSign Up
Sign Up with Facebook
OR
Email
Password
First Name
Last Name
By clicking "Sign Up" you confirm
that you accept the Terms of
Service and Privacy Policy
Sign Up
Facebook
Vudu would like to access your
public profile, email address,
birthday, and likes. Vudu would
like access your data any time.
OkayCancel
f
Pull and store email,
birthday,First Last Name
UV Page
Get 10 FREE Movies when
you sign up today

7. Web User UV Account Create/Link
Sign up
UV UX
Completed sign up flow
Have a
UV ACCT?
Yes
No
Do you want
a UV ACCT?
Yes UV Create
Completed
sign up flow
Billing
No
I'll do this Later
Billing
Billing
Link Acct

8. Web User UV Account Creation
UV Page
Sign inSign Up
By clicking "Creating a UV
Account" you confirm that you
accept the Terms of Service and
Privacy Policy
Sign up
What is UltraViolet™
Content
Create
Account
Link
Account
I'll do this later
Create UV Modal
Username
Sign inSign Up
By clicking "Creating a UV Account"
you confirm that you accept the
Terms of Service and Privacy Policy
What is UltraViolet™
Content
Create
Account
Link
Account
I'll do this later
Create UltraViolet Account
Username
Eric.bollman@vudu.com Create Billing

9. Web User UV Account Linking
UV Page
Sign inSign Up
By clicking "Creating a UV
Account" you confirm that you
accept the Terms of Service and
Privacy Policy
Sign up
What is UltraViolet™
Content
Create
Account
Link
Account
I'll do this later
Linking UV Modal
Username
Sign inSign Up
By clicking "Creating a UV Account"
you confirm that you accept the
Terms of Service and Privacy Policy
What is UltraViolet™
Content
Create
Account
Link
Account
I'll do this later
Link UltraViolet Account
Billing
UltraViolet™
iFrame
Content

10. Web User Billing & Payment
UV Page
Are all
required
fields
valid?
Serve
Firstdata
Billing and
CC fields
HTTPS
Billing
Completed / Skipped
Invalid CC
Invalid Security Code
Invalid Expiration Date
Invalid Card Holder Name
Invalid Zipcod
Min Characters
Valid Address
No
Yes
Send to info to
First Data
Getting
StartedAsynch
indicator
Add Billing
Info? Yes
No

11. Web User Billing & Payment
HTTPS Billing & Payment Page
Sign inSign Up
UV Page
Username
Getting
Started
Eric
First Name
Bollman
Last Name
452 Alabama
Street Address
102
City State
CA
Enter Payment Information
Credit Card
Expiration
June 2016
Security Code
Save I'll do this later
Secure
If all fields are valid
and completed, then
enable enable credit
card fields.
Sign inSign Up
Eric
First Name
Bollman
Last Name
452 Alabama
Street Address
102
San Francisco
City State
CA
Enter Payment Information
378282246310005
Credit Card
Expiration
June 2016
Security Code
222
Save I'll do this later
Secure
Are all
required
fields
valid &
completed?
Yes
No
Serve
Field Level
Error
Messages

12. Web User Getting Started
Sign inSign Up
Getting Started
What is Ultra Violet?
Vudu-To-Go
Redeeming Ultra Violet Titles
HDX Video Quality
Support Center
Your Internet Connection
More
Billing
?Recommendations | TV & Movies | My Library Eric B
Logged in Homepage
Congrats, you have 10 Free movies for signing up
Please add your credit card.
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