The document summarizes the role and achievements of a Visitor Operation Manager at Sacrewell farm attraction from June 2016 to November 2016. In the role, the manager oversaw the visitor experience team, retail staff, and events manager. Key achievements included introducing an activity program for summer holidays, recruiting staff, helping the center achieve VAQAS certification, creating new health and safety systems and databases, delivering summer events, gathering customer data through new surveys, attending tourism meetings, creating a 2017 budget and events program. Unfortunately, due to budget deficits, the manager was laid off in November 2016 and is seeking new employment in the tourism industry.

1. Last Updated Wednesday, 18 January 2017 Page 1
Visitor Operation Manager June 2016 to Nov 2016
Sacrewell is a small farm attraction based on the outskirts of Peterborough situated along the A1. It is
visited by over 100,000 visitors a year. I joined earlier in the summer and my role was to oversee all the Visitor
Experience team, Retail staff and Events Manager.
As soon as I arrived I ensured a full activity programme was introduced for the summer holidays and recruited
key casual staff to enable this to happen. In my time at Sacrewelll I was also instrumental in the centre achieving
VAQAS, creating new H&S systems, creating marketing, implementing a major staff management database, and
budget forecast database. I worked well with all my team to ensure full delivery of summer and half term events
and to ensure a great customer experience was delivered. I also introduced a new survey monitoring system to
gather customer data, something never done on the same scale previously.
I have also attended meetings on behalf of Sacrewell to the Peterborough Tourism group which is newly set up.
I also produced an extensive 2017 budget and created a comprehensive events programme. Unfortunately due to
a substantial budget deficit I have been laid off from the end of November 2016 and I am actively looking for
employment, hopefully in the tourism attraction industry.
Key Achievements:
 Produce multiple posters, leaflets banners and adverts
 Produced road signage for the site and developed a deliveries entrance away from public entrance.
 Manage a team of 10 people to deliver great customer service (create rota’s and work schedules)
 Create PDR’s with all my team and set realistic targets
 Develop daily activity programmes (for Summer and Half Term)
 Create Electronic/manual surveys and statistical data
 Obtaining VAQAS
 Producing a planned annual programme of over 70 events for 2017
 Produced training documents and implemented a near miss policy at site
 Produced a merchandise plan for the retails shop
 Produced an annual timetable for retail documenting seasons, sale periods and stocktake (By week)
 Key Holder

2. Last Updated Wednesday, 18 January 2017 Page 2