Effective network management is essential to success in today’s economy. Unfortunately, only 27% of IT organizations believe they are fully successful with network operations, according to EMA’s newly published Network Management Megatrends 2022 research. These slides provide insights into this new research based on a survey of more than 400 IT professionals and in-depth interviews with network engineers and architects from some of the largest enterprises in the world.

1. Network Management
Megatrends 2022
Shamus McGillicuddy
Vice President of Research
Enterprise Management Associates (EMA)
Twitter: @ShamusEMA
Sponsored by . . .

2. Watch the On-Demand Webinar
• Network Management Megatrends On-Demand Webinar:
https://info.enterprisemanagement.com/network-management-
megatrends-2022-webinar-ss
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch

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Featured Speaker
Shamus is the vice president of research at Enterprise
Management Associates (EMA), where he leads the
network infrastructure and operations practice. He
has more than 15 years of experience in the IT
industry. His research focuses on all aspects of
managing enterprise networks, including network
automation, AIOps-driven network operations, multi-
cloud networking, and WAN transformation.
© 2022 Enterprise ManagementAssociates, Inc. 3
Shamus McGillicuddy
Vice President of Research
Network Infrastructureand Operations

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Sponsors
© 2022 Enterprise ManagementAssociates, Inc. 4
| @ema_research

5. Research Goals and
Methodology
5

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The Definitive Network Management Market Research
© 2022 Enterprise ManagementAssociates, Inc. 6
EMA’s flagship network operations
benchmarking research
14 years of data
Thousands of IT organizations surveyed
Scores of NetOps pros interviewed
2022 goals
Track evolving network management strategies and
tool requirements
Explore personnel shortage and other NetOps
challenges
Identify impacts of multi-cloud, IoT, and other
emerging technologies

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© 2022 Enterprise ManagementAssociates, Inc. 7
Location
Top Industries
Company Size (by employees)
65% North America 35% Europe
2022 Methodology: 409 IT Organizations Surveyed
One-on-One Interviews with Fortune 500 NetOps Pros
14% 100 to 499
17% 500 to 2,499
62% 2,500 to 19,999
7% 20,000 or more
27% Manufacturing
17% Banking/Finance/Insurance
14% Energy/Utilities
13% Retail
6% Professional/Technical services – not related to IT
Top Job Titles
Top Functional Groups
34% IT/network engineer
17% IT/network architect
15% CIO/CTO
9% IT manager/supervisor
9% IT director
39% Network engineering/architecture
20% IT executive suite
10% IT architecture
9% DevOps

8. Red Alert!
NetOps Teams are
Struggling

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Network Operations Success in Steep Decline
© 2022 Enterprise ManagementAssociates, Inc. 9
“Our network is one of thebiggest in theworld. We
have hundreds of people maintaining it,and it’s
still a tremendousmess.”
Network team manager
Fortune100 pharmaceutical company
“[NetOps]is not super effective.I’ve seen big
companies that don’t put enough investment into
thepeople in their network operationscenters.”
Network engineer who has worked for two Fortune
500 financial companies over the last decade
“If we’re going to measure [NetOpssuccess]
against critical incidents,we’re doing okay. But if
we’re going to measure it against low-impact
incidents,I’d say no.”
Network engineer
Fortune100 consumer goods manufacturer
Percent of NetOps Teams that are Effective

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Why are NetOps Teams Falling Behind?
© 2022 Enterprise ManagementAssociates, Inc. 10
Top NetOps challenges
Network data quality/conflicts (27%)
Shortage of skilled personnel (27%)
Lack of usage policies and
enforcement (23%)
Ineffective infrastructure
implementation (23%)
Lack of cross-domain
cooperation/decision-making (23%)
31% of all IT service
problems are reported by
end users before NetOps
can detect them
Networkmanagement
tool trouble
Only 34% of alerts are actionable
Only 30% fully satisfied with problem
isolation
Only 28% fully satisfied with root-
cause analysis

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Typical NetOps Team has 4 to 15 Management Tools
© 2022 Enterprise ManagementAssociates, Inc. 11
Tool tool procurement priorities
26% Unified, multi-function platforms
23% Standalone, best-of-breed
33% Multi-tool suites (single vendor)
19% Loosely integrated best-of-breed
“We would like to have as few toolsas
possible. If one tool could do all thejobs
[that our current 12-tool portfoliodoes], it
would be easier in termsof integration
and maintenance.But no one tool can
do everything we need.”
Network engineer
Fortune100 consumer goods
manufacturing
Total number of tools organizations use to manage, monitor,
and troubleshoot networks
Number of network problems caused by
manual errors increases withnumber of
tools used

12. Networking
Brain Drain

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Only 13% of IT Organizations Find it Very Easy to Hire Networking Personnel
© 2022 Enterprise ManagementAssociates, Inc. 13
Top challenges to hiring people
Talent pool lacks specialized skills (47%)
COVID-related issues (40%)
Benefits expectations (40%)
Leadership pushing for lean staff (40%)
Talen pool is too inexperienced (40%)
Hiring process takes too long (40%)
Salary expectations (34%)
“We’ve had some securitypositionsthat were
very difficult tohire for. It seems like thereis not
a lot of talented people applying. From my
experience, when thereare turbulent times,a
lot of talent sitstight.”
Network security architect
large American bank
Does your organization find it difficult or easy to hire and
retain personnel with network technology expertise?

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Skills You Need to Fight For
© 2022 Enterprise ManagementAssociates, Inc. 14
Hardest skills to hire
Network security (37%)
Network automation (35%)
Network monitoring (32%)
Network troubleshooting (29%)
Public cloud networking (29%)
Can network
automationmitigate?
79% at least somewhat agree
Can modernized
NPM mitigate?
78% at least somewhat agree

15. NetOps and
the Cloud

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Cloud is THE Strategic Driver of NetOps
© 2022 Enterprise ManagementAssociates, Inc. 16
2020 strategic drivers
Server virtualization (47%)
Internet of Things (45%)
Public cloud/ Multi-cloud (43%)
2022 strategic drivers
Public Cloud/ Multi-cloud (56%)
Cloud-native application architectures (52%)
SaaS applications (52%)

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NetOps is Struggling with the Cloud
© 2022 Enterprise ManagementAssociates, Inc. 17
91% of NetOps teams use network
management tools to monitor public
cloud infrastructure
18% believe their network monitoring tools are fully
effective at providing cloud visibility
“People always blame thenetwork.If
theproblem has somethingtodo
with thecloud application itself,
we’re not good at gettingthat data.
Tools need better visibilityintothe
cloud.”
Network engineer
Fortune100 consumer goods
manufacturer
Multi-cloud complexity is growing

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Retooling for the Cloud
© 2022 Enterprise ManagementAssociates, Inc. 18
38% identified cloud provider flow logs as essential source
of monitoring data
48% use active synthetic monitoringtools today
Top use cases are public cloud and SaaS/UCaaS visibility
More successful teams also focus on hybrid WAN underlay
Good cloud visibility correlateswitha strategic focus on:
• Network performance management upgrades
• DevOps initiatives
• Application performance optimization
• AIOps
• Active monitoring

19. Position Yourself for
NetDevOps

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Solve Cloud Disruption with DevOps partnerships
© 2022 Enterprise ManagementAssociates, Inc. 20
Key areas of NetOps and DevOps
collaboration
Security policy design/implementation (51%)
Application optimization/fail-fast iteration (42%)
Network capacity planning (41%)
Application planning/design (36%)
Operational monitoring (36%)
Expected relationship between DevOps and network operations teams
60% of companies have a DevOps Team

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Challenges to NetOps-DevOps Collaboration
© 2022 Enterprise ManagementAssociates, Inc. 21
Cross-team skills gaps (41%)
Lack of integrated tools to facilitate collaboration (37%)
Budget limitations (34%)
Lack of best practices to follow (33%)
Divided leadership -- DevOps does not report to CIO (33%)

22. More Tips for
Improving NetOps
22

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Best Practices from the Megatrends Research
© 2022 Enterprise ManagementAssociates, Inc.
Establish cloud visibility for end-to-end
operations
Replace or evolvestandaloneNOC with
a cross-domain operations center
Consolidate tools with unified
multi-function platforms
Optimize toolsets for workflows around
problem isolation and root-cause
analysis
Embrace SaaS- and cloud-based
management tools
Make network management tools
relevant and usable to a wide varietyof
personas
Require and use these tool features
• Topology and inventoryreporting
across infrastructure
• Compliance scorecards and reports
• Response time metric analysis
Integratenetwork management tools
with:
• IT service management
• Cloud-nativeapplication platform
management
Adapt network management tools for
IoT device discovery and management
Explore private5G solutions for their
potential to support high-density device
connectivityand to overcome
interference issues with Wi-Fi.
Explore streaming network telemetry as
a replacement or supplement to SNMP

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Closing Thoughts
© 2022 Enterprise ManagementAssociates, Inc. 24
More insights from Network
Management Megatrends research
IoT impacts
Private 5G use
Streaming network telemetry
The shift to SaaS-based network management
Network management tool requirements
Network operations organizational strategies
Benchmarks of success
NetOpsis
falling behind
Tool sprawl is
an issue
Skilled engineers
are hard to find
The cloud is
disrupting
operations
NetOpsshould
strivefor DevOps
partnership

25. | @ema_research
The Network Management Megatrends Report is Now Available
Learn more and download:
https://www.enterprisemanageme
nt.com/research/asset.php/4155/
© 2022 Enterprise ManagementAssociates, Inc. 25