With the benefit of hindsight, organizations that pushed ahead with their digital transformation programs during the pandemic now reflect on what went right, and what they might have done differently.

1. 4/29/22, 2:51 PM Key Success Factors for Digital Transformation
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Key Success Factors for Digital Transformation
With the benefit of hindsight, organizations that pushed ahead with their digital transformation
programs during the pandemic now reflect on what went right, and what they might have done
differently.
They’ve discovered some unsurprising facts: Successful digital transformation demands executive
commitment, continuous contact with business divisions, and financial assurance. A concise,
appealing “north star” story is key to success for organizational responses. Additionally, a leader
must invest time and energy in advancing a shift. When a Chief Information Officer invests more time,
the likelihood of success increases.
Here are some strategies for CIOs and IT leaders to execute digital
transformation successfully:
Communicating in a common language
While communication is vital for technology executives throughout a digital project, it is equally
critical to communicate correctly. By focusing too narrowly, IT executives miss a chance to ensure
their digital program is aligned with their corporate strategy, which serves as a north star. They risk
misinterpretation and misalignment of the business, technical, and operational strategy. Tech leaders
should establish a consistent language that clearly describes their company’s digital imperatives and
associated value metrics to facilitate strategic alignment across the C-suite and communicate the
strategic value they expect to create.
Investing in teams to spur innovation
Cloud-based third-party tools and services are a common component in digital transitions. When this
occurs, team members take on the role of service managers rather than service developers. To free
up internal resources for innovation, it is critical to the transition from traditional quality assurance to
global crowdsourced QA, which provides the organization with an army of testers. Being aggressive
By Swapnil Miahra - April 28, 2022

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with training also has a noticeable influence on maximizing the value of available IT personnel. By
investing in personnel and releasing them to perform higher-level jobs, IT leaders may significantly
increase the amount of work their teams can do.
Also Read: Debunking Top Three Myths Holding Back Enterprise Digital Transformation
Acknowledging agile is more than just a framework
IT takes the strategy of launching betas, testing and learning from them, and then improving and
adding features and capabilities. This entails altering people’s attitudes, cultures, and technologies.
To deploy the most efficient technology, businesses want highly skilled individuals who constantly
learn and invent new processes and technologies and understand how to get the most out of them.
However, issues persist when skilled employees are not collaborative. In that case, firms will not gain
from the innovations if they are not provided with a secure environment for experimentation and if
they are not empowered to apply their abilities. Agile is about determining the proper challenge to
solve. Instead of instructing the team what to do, leaders should offer room for them to experiment
and learn and eliminate obstructions that impede their progress.
Utilizing dashboards to track the value
According to a recent brief from the MIT Center for Information Systems Research, businesses that
effectively use dashboards are more likely to succeed with digital transformation. According to the
study brief, dashboards should be used to track the value of a program and how value is produced, as
assessed by organizational and personal skills that enable digital transformation across time.
The CISR researchers advised remaining persistent in advocating for dashboard use, recognizing that
there will be opposition to its implementation as with other cultural transformations. Additionally,
according to the brief, they recommend regularly expressing the dashboard’s value, as this will
encourage effective dashboard use, both to raise adoption and enhance firm performance on key
dashboard indicators.
Transformation is a constant process because the pace of change and growth continues to
accelerate. Businesses must constantly be on the lookout for new ways to improve their service to
employees and customers. The pandemic was the biggest catalyst for change ever, and there is no
turning back.
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Swapnil Miahra
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