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C U S T O M E R S F I R S T
Resource Development
Prepared by:
Yeashir Arafat
2Customers FirstESL
AGENDA
 INTRODUCTION
 OBJECTIVES
 RESOURCE DEVELOPMENT SERVICES
 ORGANIZATIONAL RESOURCE DEVELOPMENT - CASE STUDIES
 CONCLUSION
3Customers FirstESL
INTRODUCTION
The concept of effective resource development is fairly simple and
straightforward. Implementation can sometimes be a challenge but the concept and
approach itself is fairly simple. Organizations, consultants, businesses, etc…spend
quite a bit of time and intellectual energy on creating super fancy and complicated
theories, strategies, assumptions, conclusions and solutions regarding the
acquisition and development of resources.
In other words, a great deal of time, effort, energy and money is spent on
figuring out the newest, greatest and most successful way to raise revenue. At the
end of the day it all boils down to awareness and relationships with the emphasis
on relationships.
4Customers FirstESL
OBJECTIVES OF THE RESOURCE DEVELOPMENT
1- To generate info about HR for manpower planning, placement, successive
planning and like
2- To strengthen superior-subordinate relationship
3- To develop a sense of team spirit, team work & inter team collaboration.
4- To develop the original health, culture & climate
5- To increase the capabilities of an organization to recruit, select, retain and
motivate talented employees
6- To develop constructive mind in employees
7- Develop high motivation level
8- Performance Development Process Overview
5Customers FirstESL
RESOURCE DEVELOPMENT SERVICES
Resource Growth
Office of the Assistant Administrative
Staff & Administrative Employment
Employee Relations Equal Opportunity
Area HR Consultants
Benefits
Awards & Recognition
6Customers FirstESL
AREA OF HR CONSULTANTS
7Customers FirstESL
RESOURCE DEVELOPMENT EMPLOYEE MOTIVATION
Employee Motivation – 7 Key Points to Help You Get the Most Out
of Your Team
8Customers FirstESL
ORGANIZATIONAL RESOURCE DEVELOPMENT - CASE STUDIES
Some of the range of services offered are:
 Recruitment and Selection
 Training Needs Analysis & Personal Development Planning
 Performance Review Systems
 Range of training programmers' including Team Leader, Management &
Leadership Development
 Coaching of leaders, managers and supervisors
 Communication Strategy
 Culture Change
 Succession Planning and Exit Strategies
Today, companies recognize that in order to grow and enhance their
businesses, they must devote time and resources to meeting employees’
needs and aspirations.
RD provides a range of services that can be termed as contributing to
the organizational development of a business in three core areas:
9Customers FirstESL
RD STRENGTHEN SUPERIOR-SUBORDINATE RELATIONSHIP
Three-hundred-sixty degree feedback can strengthen teamwork.
10Customers FirstESL
DEVELOP CONSTRUCTIVE MIND IN EMPLOYEES
11Customers FirstESL
TASK THAT NEEDS TO BE PERFORMED
 Identify clearly task that has to be performed, the
environment, & the psychological characteristics of the
individual under consideration.
 Head of functional area.
 Does he or she want to serve.
12Customers FirstESL
PERFORMANCE DEVELOPMENT PROCESS OVERVIEW
 The Performance Development and Accountability Review process is
essentially a year-long process.
 The goals of this system include improving organizational
performance by focusing on those issues that are most important to the
College and employees.
13Customers FirstESL
NORMATIVE DEVELOPMENT APPROACH
14Customers FirstESL
CONCLUSION
Resource Development focuses on matching the needs of the
business with the needs and development of employees.
Organization depends on its people because their skills
contribute to achieving its business objectives.
Every employee has a valuable role to play. The emphasis is on
helping individuals to work together. Workforce planning is
part of this strategic process, which looks at the long-term
needs across the organization.
15Customers FirstESL
QUESTION & ANSWER
16Customers FirstESL
THANK YOU
Customer First

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Resource Development

  • 1. C U S T O M E R S F I R S T Resource Development Prepared by: Yeashir Arafat
  • 2. 2Customers FirstESL AGENDA  INTRODUCTION  OBJECTIVES  RESOURCE DEVELOPMENT SERVICES  ORGANIZATIONAL RESOURCE DEVELOPMENT - CASE STUDIES  CONCLUSION
  • 3. 3Customers FirstESL INTRODUCTION The concept of effective resource development is fairly simple and straightforward. Implementation can sometimes be a challenge but the concept and approach itself is fairly simple. Organizations, consultants, businesses, etc…spend quite a bit of time and intellectual energy on creating super fancy and complicated theories, strategies, assumptions, conclusions and solutions regarding the acquisition and development of resources. In other words, a great deal of time, effort, energy and money is spent on figuring out the newest, greatest and most successful way to raise revenue. At the end of the day it all boils down to awareness and relationships with the emphasis on relationships.
  • 4. 4Customers FirstESL OBJECTIVES OF THE RESOURCE DEVELOPMENT 1- To generate info about HR for manpower planning, placement, successive planning and like 2- To strengthen superior-subordinate relationship 3- To develop a sense of team spirit, team work & inter team collaboration. 4- To develop the original health, culture & climate 5- To increase the capabilities of an organization to recruit, select, retain and motivate talented employees 6- To develop constructive mind in employees 7- Develop high motivation level 8- Performance Development Process Overview
  • 5. 5Customers FirstESL RESOURCE DEVELOPMENT SERVICES Resource Growth Office of the Assistant Administrative Staff & Administrative Employment Employee Relations Equal Opportunity Area HR Consultants Benefits Awards & Recognition
  • 7. 7Customers FirstESL RESOURCE DEVELOPMENT EMPLOYEE MOTIVATION Employee Motivation – 7 Key Points to Help You Get the Most Out of Your Team
  • 8. 8Customers FirstESL ORGANIZATIONAL RESOURCE DEVELOPMENT - CASE STUDIES Some of the range of services offered are:  Recruitment and Selection  Training Needs Analysis & Personal Development Planning  Performance Review Systems  Range of training programmers' including Team Leader, Management & Leadership Development  Coaching of leaders, managers and supervisors  Communication Strategy  Culture Change  Succession Planning and Exit Strategies Today, companies recognize that in order to grow and enhance their businesses, they must devote time and resources to meeting employees’ needs and aspirations. RD provides a range of services that can be termed as contributing to the organizational development of a business in three core areas:
  • 9. 9Customers FirstESL RD STRENGTHEN SUPERIOR-SUBORDINATE RELATIONSHIP Three-hundred-sixty degree feedback can strengthen teamwork.
  • 11. 11Customers FirstESL TASK THAT NEEDS TO BE PERFORMED  Identify clearly task that has to be performed, the environment, & the psychological characteristics of the individual under consideration.  Head of functional area.  Does he or she want to serve.
  • 12. 12Customers FirstESL PERFORMANCE DEVELOPMENT PROCESS OVERVIEW  The Performance Development and Accountability Review process is essentially a year-long process.  The goals of this system include improving organizational performance by focusing on those issues that are most important to the College and employees.
  • 14. 14Customers FirstESL CONCLUSION Resource Development focuses on matching the needs of the business with the needs and development of employees. Organization depends on its people because their skills contribute to achieving its business objectives. Every employee has a valuable role to play. The emphasis is on helping individuals to work together. Workforce planning is part of this strategic process, which looks at the long-term needs across the organization.